My laptop's Internet connection is slow when connected via Wireless.

superjose

New member
Member
VIP
Local time
10:12 AM
Messages
181
Hi guys. It's been some time since my Dell XPS M1530 laptop has been having Internet issues when connected via Wireless.
It currently sports an Intel 4965 AGN card with Windows 7/8 pre-installed drivers and is connecting wirelessly to a Thomson router.

It connects smoothly, but its reception of packages sucks: I can't connect to FTP, load pages at all, and downloads are around 8 kB/s. (Max should be 250 kB/s). Whereas other laptops are able to load pages normally

All cords are correctly connected, and I don't believe the card is the one malfunctioning since I can connect to other routers flawlessly.

Edit:
I've tried pinging to websites using cmd and get an oscillation between 25% - 100% of packages received.
 

My Computer My Computer

At a glance

Windows 8.1 (Update 1) Both MachinesIntel Core 2 Duo T8300 - 2.4GHZ & Intel Core ...4GB @ 800 MHz DDR2 & 16GB @ 1600 MHz DDR3Nvidia Geforce 8600m GT & 750m SLI
Computer Manufacturer/Model Number
Dell XPS M1530 - Lenovo Y510p
OS
Windows 8.1 (Update 1) Both Machines
CPU
Intel Core 2 Duo T8300 - 2.4GHZ & Intel Core i7 4700MQ
Memory
4GB @ 800 MHz DDR2 & 16GB @ 1600 MHz DDR3
Graphics Card(s)
Nvidia Geforce 8600m GT & 750m SLI
Sound Card
Sigmatel High Definition Audio 5.1
Monitor(s) Displays
Samsung SyncMaster 2494
Screen Resolution
1680 x 1050 (Laptop) && 1920 x 1080
Hard Drives
Hitachi 320 GB, @7200 RPM
Internet Speed
480/100 KB/s DL/UP
Browser
Opera, Palemoon, Chrome, Internet Explorer 11
Change the channel the router broadcasts on? I had to do this with my Grandson's setup recently when he started experiencing packet losses and dropped connections. Worth trying.
 

My Computer My Computer

At a glance

Windows 10 Pro X64Intel Quad Core i7-4770 @ 3.4Ghz16.0GB PC3-12800 DDR3 SDRAM 1600 MHzIntel Integrated HD Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Lenovo IdeaCenter 450
OS
Windows 10 Pro X64
CPU
Intel Quad Core i7-4770 @ 3.4Ghz
Memory
16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
Graphics Card(s)
Intel Integrated HD Graphics
Sound Card
Realtek HD Audio
Monitor(s) Displays
HP 22" LCD
Screen Resolution
1680 x 1050
Hard Drives
250GB Samsung EVO SATA-3 SSD
2TB Seagate ST2000DM001 SATA-2
1.5TB Seagate ST3150041AS SATA
Keyboard
Dell USB
Mouse
Lenovo USB
Internet Speed
Cable via Road Runner 3MB Upload, 30MB Download
Antivirus
Windows Defender, MBAM Pro, MBAE
Browser
Seamonkey
Other Info
UEFI/GPT
PLDS DVD-RW DH16AERSH
Would you happen to use Plus. net?
In case you don't have any documentation. I just picked one because you didn't specify which one you are using: https://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml
I tried to find out if you had a Transmit Power setting on your Thompson, on mine it is listed under Wireless 2.4GHZ\Advance\Tx Power. It can be set from 12.5% to 100% Yours might be low., but default is 100%.

Where is the router located? Is it out in the open or is it buried with other electronic peripherals, and walls around, what room of the house, basement?
 

My Computer My Computer

At a glance

Originally Win 7 Hm Prem x64 Ver 6.1.7600 Bui...Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logic...6GB of 1,333MHz DDR3 SDRAM32MB Intel Graphics Media Accelerator HD IGChip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
@Ztruker:
I'll try changing channels, thanks for the tip!

@Anak:
The router is somewhat buried with other non wireless devices except a 6.0 Ghz phone. The router came from my ISP and it's locked: I can't enter to its config page, even by resetting it. But other computers connect fine with it.
 

My Computer My Computer

At a glance

Windows 8.1 (Update 1) Both MachinesIntel Core 2 Duo T8300 - 2.4GHZ & Intel Core ...4GB @ 800 MHz DDR2 & 16GB @ 1600 MHz DDR3Nvidia Geforce 8600m GT & 750m SLI
Computer Manufacturer/Model Number
Dell XPS M1530 - Lenovo Y510p
OS
Windows 8.1 (Update 1) Both Machines
CPU
Intel Core 2 Duo T8300 - 2.4GHZ & Intel Core i7 4700MQ
Memory
4GB @ 800 MHz DDR2 & 16GB @ 1600 MHz DDR3
Graphics Card(s)
Nvidia Geforce 8600m GT & 750m SLI
Sound Card
Sigmatel High Definition Audio 5.1
Monitor(s) Displays
Samsung SyncMaster 2494
Screen Resolution
1680 x 1050 (Laptop) && 1920 x 1080
Hard Drives
Hitachi 320 GB, @7200 RPM
Internet Speed
480/100 KB/s DL/UP
Browser
Opera, Palemoon, Chrome, Internet Explorer 11
@Anak:
I was visiting the link you've just put, and I am going to give it a shot! Thanks for it. With that I think I can make it to the config page.

I'll post about it later on.
 

My Computer My Computer

At a glance

Windows 8.1 (Update 1) Both MachinesIntel Core 2 Duo T8300 - 2.4GHZ & Intel Core ...4GB @ 800 MHz DDR2 & 16GB @ 1600 MHz DDR3Nvidia Geforce 8600m GT & 750m SLI
Computer Manufacturer/Model Number
Dell XPS M1530 - Lenovo Y510p
OS
Windows 8.1 (Update 1) Both Machines
CPU
Intel Core 2 Duo T8300 - 2.4GHZ & Intel Core i7 4700MQ
Memory
4GB @ 800 MHz DDR2 & 16GB @ 1600 MHz DDR3
Graphics Card(s)
Nvidia Geforce 8600m GT & 750m SLI
Sound Card
Sigmatel High Definition Audio 5.1
Monitor(s) Displays
Samsung SyncMaster 2494
Screen Resolution
1680 x 1050 (Laptop) && 1920 x 1080
Hard Drives
Hitachi 320 GB, @7200 RPM
Internet Speed
480/100 KB/s DL/UP
Browser
Opera, Palemoon, Chrome, Internet Explorer 11
@Ztruker:
I'll try changing channels, thanks for the tip!

@Anak:
The router is somewhat buried with other non wireless devices except a 6.0 Ghz phone. The router came from my ISP and it's locked: I can't enter to its config page, even by resetting it. But other computers connect fine with it.
Even "locked" you can always do a
10. How do I do a factory reset on my router?

If you have any problems setting up your router, you can reset it and start again.

Use a paperclip, pen or pointed object to press into the reset pin hole on the back of the router. Keep the button pressed in for at least 7 seconds. When the power light goes red, release the button and wait until the power light turns green again.

From this point on, your router will be restored to 'Factory Settings' so you'll need to start again from the beginning of this guide.
Source: https://www.plus.net/support/broadband/hardware/thomson-585-faqs-and-troubleshooting.shtml
@Anak:
I was visiting the link you've just put, and I am going to give it a shot! Thanks for it. With that I think I can make it to the config page.

I'll post about it later on.
Ztruker's tip is also a good one, if your on a channel that is really busy it helps to find one that has the least traffic.

Here is a list of some finder freebies: https://www.techsupportalert.com/best-free-wi-fi-network-finder-utility.htm
 

My Computer My Computer

At a glance

Originally Win 7 Hm Prem x64 Ver 6.1.7600 Bui...Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logic...6GB of 1,333MHz DDR3 SDRAM32MB Intel Graphics Media Accelerator HD IGChip
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Gateway DX4831-01e (Mid-Tower Desktop)
OS
Originally Win 7 Hm Prem x64 Ver 6.1.7600 Build 7601-SP1 | Upgraded to Windows 10 December 14, 2019
CPU
Intel i3 530 2.93GHz, 2933MHz 2 Cores 4 Logical Processors
Motherboard
Gateway H57M01 133 megahertz
Memory
6GB of 1,333MHz DDR3 SDRAM
Graphics Card(s)
32MB Intel Graphics Media Accelerator HD IGChip
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Gateway HX2000 20inch TFT active matrix TN
Screen Resolution
1600 x 900 x 59 hertz
Hard Drives
WDC WD10EADS-00M2B0 [HDD] (1000.20 GB) -- drive 0,
HL-DT-ST DVDRAM GH41N [CD-ROM dr]
Four card readers, and Four USB 2.0
PSU
300watts.
Case
Mid-Tower Desktop
Cooling
Stock from Gateway
Keyboard
Natural Ergonomic Keyboard 4000, see Other Info
Mouse
Orig. Gateway wore out now using Insignia USB wired optical
Internet Speed
Vz FIOS 10ms png 57.64Mbps down 65.53Mbps up Speedtest.org
Antivirus
Zamana Anti-logger with Anti-malware, MSE, Windows Firewall,
Browser
IE11.0.9600.19399-Upd ver11.0.135, Firefox 68.0.1 x64
Other Info
System Specs by Belarc.

BIOS: American Megatrends Inc. P01-A0 11/17/2009

Replaced the MS 'Natural' Standard PS/2 Enhanced 101-102 Keyboard with a new Natural Ergonomic Keyboard 4000 on August 1st 2014.

Canon Pixma MG3222 Printer.

Updated to IE11 on 12102015 | Fios Quantum Router g1100

Additional AV: SpywareBlaster, manual Mbam, SAS
Back
Top