Hardware ID Missing fault with DVD drive, even when replaced DVD.

rikstaparr · Feb 3, 2012

Hi

Was getting the following error: "Hardware ID Missing, Windows cannot identify the device plugged into the ATA Controller 0"

To date I have carried out the following actions with no success:

1. Removed DVD and re-connected
2. Deleted ATA Controller 0 in Manage Device Manager and rebooted
3. Installed the latest driver and rebooted
4. Removed all motherboard connections and re-connected
5. Purchased replacement DVD drive and replaced

The DVD opens/closes correctly. When I boot into BIOS the DVD is present but listed as this in the Boot Menu:

CD/DVD \S[TKozp)CLD^D_ \S-L>3:H(-(PM)

God only knows what that means, but could be a good clue!!!

If anyone could please help it would be appreciated, many thanks in advance..

Rik

System:

Toshiba Satellite P200D-128
Vista 32 Bit
2GB RAM
Processor AMD Turion 64x2

writhziden · Feb 3, 2012

Try the following two Fix It tools.

Your CD or DVD drive can't read or write media
Hardware devices are not working or are not detected in Windows

rikstaparr · Feb 3, 2012

Thanks for the response. I attempted both link but neither worked, stating that they were unable to repair the connection issue.

I have attached a screen shot of Device Manager showing the two ATA 0 devices, one is showing working normally, the screen shot shows the error indicated on the second ATA 0 device.

Thanks

writhziden · Feb 3, 2012

I am wondering if there is something wrong with the connection to the motherboard. Since you have had the same experience now with two drives, you may want to contact Toshiba and find out what they recommend. Are you still under warranty?

GEWB · Feb 3, 2012

Thinking out loud here...

> ATA
> Device Mangler sees two on Channel 0
> Replaced "defective" drive

Leads me to ask: what ELSE is on Channel 0?

Being ATA, with two devices on one channel, one is MASTER and the other is SLAVE, set with jumpers or cable configured.

Sounds like you may have two MASTER devices on one channel.

Regards,
GEWB

rikstaparr · Feb 3, 2012

No, warranty expired. Ok, so 2 MASTER's set to ATA... makes sense, but how would I find out what the other 'device' is? Also, as regards to jumper settings, I' not too sure on what you mean to be honest.....could you please provide further advice?

I guess a bad connection on the mobo could be a possibility, but who can explain the boot sequence listing as for the DVD as this:

CD/DVD \S[TKozp)CLD^D_ \S-L>3:H(-(PM)

That's what I really don't get!! lol!!!

writhziden · Feb 3, 2012

rikstaparr said:
No, warranty expired. Ok, so 2 MASTER's set to ATA... makes sense, but how would I find out what the other 'device' is? Also, as regards to jumper settings, I' not too sure on what you mean to be honest.....could you please provide further advice?

I guess a bad connection on the mobo could be a possibility, but who can explain the boot sequence listing as for the DVD as this:

CD/DVD \S[TKozp)CLD^D_ \S-L>3:H(-(PM)

That's what I really don't get!! lol!!!

Honestly, if I were in your position with this type of problem with a laptop, I would just get an external CD/DVD drive. It will be much cheaper than any other solution Toshiba will offer, and I have no idea how to change Master/Slave settings for laptop hardware. If anyone else can come up with a better option or knows how to change hardware settings, definitely consider it, but that is my opinion and suggestion.

One last thing you could try (probably won't work as I imagine this has already been accomplished through replacing the drive) is reset the CMOS and BIOS hardware/software connections.

Go into your BIOS and load default settings to clear the CMOS memory.
Save Settings and exit the BIOS.
Shut down and turn off the computer.
Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
Hold down the power button for 30 seconds. This closes the circuit and ensures all power from components is drained to clear the software connections between the BIOS and hardware and clear any corruption in the temporary memory.
(If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall.
Turn it on to reinitialize the software connections between the BIOS and hardware, and post back your results.

GEWB · Feb 3, 2012

If this were a desktop, I would say:

ATA allows up to two devices on a channel. Those devices are connected to the motherboard by a ribbon cable that has one connector for the motherboard and two device connectors. ATA devices typically have a set of jumper pins on the back of the device - one jump configuration sets the device as MASTER and another jump configures as SLAVE.

An ATA channel with two devices must have one device as MASTER and the second as SLAVE. Things can get strange if both devices on a single channel are configured the same (either MASTER or SLAVE).

Find the installation instructions for your devices - there should be a drawing/picture/instructions on setting MASTER and SLAVE.

ATA also allows for the CABLE SELECT method of identifying devices - this is also described in your device user manual.

But as a laptop, I'm thinking the HD and DVD may share channel 0 so it still holds that the DVD needs to be set as SLAVE.

Regards,
GEWB

writhziden · Feb 3, 2012

GEWB said:
If this were a desktop, I would say:

ATA allows up to two devices on a channel. Those devices are connected to the motherboard by a ribbon cable that has one connector for the motherboard and two device connectors. ATA devices typically have a set of jumper pins on the back of the device - one jump configuration sets the device as MASTER and another jump configures as SLAVE.

An ATA channel with two devices must have one device as MASTER and the second as SLAVE. Things can get strange if both devices on a single channel are configured the same (either MASTER or SLAVE).

Find the installation instructions for your devices - there should be a drawing/picture/instructions on setting MASTER and SLAVE.

ATA also allows for the CABLE SELECT method of identifying devices - this is also described in your device user manual.

But as a laptop, I'm thinking the HD and DVD may share channel 0 so it still holds that the DVD needs to be set as SLAVE.

Regards,
GEWB

That makes sense. Did any documentation come with the DVD drive as to how to set it as SLAVE? If you remove the drive, do you see any jumpers or switches to change it to SLAVE?

GEWB · Feb 3, 2012

ATA drives I have used in the past had jumper pins and a jumper cap. DVD/CD would typically have three pins - cover 1-2 or 2-3 with the cap to set the property. I do recall seeing a drive with only two pins and a vacant space but that was long ago. I suppose a unit could also use a small switch but I haven't seen that. You'll have to get the instructions or take a close look at the unit.

Regards,
GEWB

alphanumeric · Feb 3, 2012

Assuming ATA refers to PATA, parallel ATA (IDE) and not SATA serial ATA. In a desktop PC, IDE drives connect via a ribbon cable that can handle two drives, one master and one slave. In a laptop they usually use a custom connector on an optical drive. To be honest I would expect the optical drive to be jumpered from the factory as slave, as that is all it ever will be. can't hurt to double check, but don't be surprised if you can't find the jumper. The hard drive on the other hand, even in a laptop, will still have the master slave jumper on it. Its been my experience that if you had two masters or two slaves the PC will not boot up to the OS. You will get a BIOS error message until you fix it and set the jumpers correctly. It sounds like a motherboard fault. Bent or broken connector or pin on the optical drives motherboard connector or loose cable or connection. It may sound like grasping for straws but I would reset the BIOS to failsafe defaults. Its easy to do and you never know, you might get lucky. Other than that pull the drive out and have a good look inside the empty slot with a flashlight for dust bunnies or anything that may be blocking a good connection. Good luck.

rikstaparr · Feb 5, 2012

Gents, many thanks for your advice. I shall carry out the instructions provided and post back with the results, again many thanks!!...

**UPDATE**

Reset the BIOS and the fault remains. The DVD drives I am using have SATA connections on them and there are no jumper pins anywhere on any of the drives..........

alphanumeric · Feb 5, 2012

SATA drives don't have jumpers, as there is only one device per cable/channel and no need for master slave like IED drives. If you can and haven't already swap out that SATA cable.

rikstaparr · Feb 5, 2012

The Drive just plugs in via the SATA connection to the MOBO directly, there is no ribbon on the Laptop. But the plot thickens!! I found a DVD drive off an old Toshiba SA60, XP Laptop. After cutting the trim a little to fit it into the P200-D it now recognises this drive! Alas, when I insert any Discs I get the error " The Disk file structure is corrupt and unusable", I have tried various discs and they are all new. So I then tried to install the driver, but it is not compatible with Vista. Very frustrating!!......In device manager it says the hardware is working correctly.......Any suggestions?!.....Rgds

in addition, in the BIOS the drive is now listed as TOSHIBA DVD-ROM SD-R6112-(PM) I have since re-tried the other DVD drives again, but they still come up with the ATA 0 error.......

alphanumeric · Feb 5, 2012

I was thinking you were going to tell me no cable, just a connector. I think most laptops are like that even if they use an IDE drive. My best guess is motherboard fault. Laptops are PITA to work on troubleshoot. You've tried two original drives and another model and none work. Windows should have any drivers needed for an optical drive built in. The only way to prove its the laptop and not the drive(s) is to put your drive in another identical, or almost identical laptop and see if it works. That might be doable for a repair shop but not so easy for you at home.

rikstaparr · Feb 5, 2012

Yes, but the old drive from an old XP Toshiba Laptop is visible when installed, it just won't read discs, but it did in the old laptop........strange!!!!

alphanumeric · Feb 5, 2012

Thats what makes me think its a motherboard SATA interface fault. Like I said though, laptops are a PITA to work on. Desktop hardware for the most part is interchangeable, laptops? good luck.

writhziden · Feb 5, 2012

alphanumeric said:
Thats what makes me think its a motherboard SATA interface fault. Like I said though, laptops are a PITA to work on. Desktop hardware for the most part is interchangeable, laptops? good luck.

This is why I said: if it were me, I would just get an external disc drive and be done with the mess as repairing the laptop will cost you 5-10 times the cost of an external drive that connects via USB. If you desire portability, then you might consider whether the cost of repairs is worth it.

alphanumeric · Feb 5, 2012

writhziden said:
alphanumeric said:

Thats what makes me think its a motherboard SATA interface fault. Like I said though, laptops are a PITA to work on. Desktop hardware for the most part is interchangeable, laptops? good luck.

Click to expand...

This is why I said: if it were me, I would just get an external disc drive and be done with the mess as repairing the laptop will cost you 5-10 times the cost of an external drive that connects via USB. If you desire portability, then you might consider whether the cost of repairs is worth it.

You can get slim drives now that are easier to fit in a laptop bag. If you hunt around you can also find enclosures that will let you convert a laptop optical drive into an external USB drive.

1Bowtie · Feb 5, 2012

One other possibility is firmware update from Toshiba, just a thought

Hardware ID Missing fault with DVD drive, even when replaced DVD.

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