Some Win7 updates won't install. Can't install SP1 or Win 7 Upgrade

H

HighSierraTom

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I've a customer whose Win 7 Home 64 bit won't install all the updates. He's got a list of ~24 updates that, when installed, results in error code 8007371b or 80073712.

I've run SFC successfully with no errors as well as AntiMalwarebytes. Also ran MS Fixit 8025769253168492.4.1 which said it found 2 errors and fixed them (but it didn't really). Curiously, when I ran this util in Safe Mode, it reported back that two errors were found but only one could be fixed.

Also ran MS Fixit 50123 successfully.

Downloaded and ran the Update System Readiness Tool which found no errors to fix.

Booted in Safe Mode and also in Clean boot. Still could not successfully install the updates.

The Windows Update troubleshooter was run but it too didn't fix the problem.

Customer had tried the Upgrade route from an ISO he made and it ran to about 75% completion but then failed. He said the failure point happened when the upgrade was installing applications (???? ) or something like that.

I want to re-run the upgrade, but what I want to know is, is there something else I could check prior, something that help me identify the problem. TIA
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64
Oh, one more thing. When the upgrade failed for the customer, the error message referenced lack of disk space. However, he's clearly enough space (~800 Gb). He couldn't remember the exact wording but the message stated something similar to "not enough disk space to install the applications."
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64
Try installing one at a time, starting with the oldest, and rebooting whenever requested before going to the next?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
I tried updating single files at random. No go. BTW: The customer was in contact with Microsoft. He was assured they would find a solution ... they essentially gave up at 3 days of attempts.
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Hey, thanks for the info. I'll pass that onto the customer. Not sure if he wants me to run it so it maybe awhile before I have any news of the outcome. Thx!
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64
You're welcome. Whenever you are able to post back, we'll be notified and respond. :)
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
I have the same problem. I just tried the Microsoft Fixit thing writhziden linked but it didn't help.

edit: One error code is the same (8007371b) and the other is different (800736B3). Fixit just seems to check if they download ok, and the issue is definitely with the installation.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 64bit
OS
Windows 7 64bit
Another option is to reset the Windows updates: How do I reset Windows Update components? See if resetting the updates resolves the problem downloading/installing them.

If the above does not work, 8007371b, I suggest that you start your own thread to get more dedicated help with your specific problem.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
My customer ran the latest update fix suggested by writhziden but it still didn't fix the problem. The tool apparently fixed some location issues but nothing more. His oldest unsuccessful update is KB2207566. Is this (lack of) update creating the bottleneck?
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64
Sometimes an update is dependent on prior updates. Might try downloading/installing that update again as the first download may have been corrupted.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
We've tried installing that update (the oldest one in his listing of unsuccessful installs) numerous times. No go. Thanks.
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64
1. Is your client in the habit of running "Registry cleaners?" (e.g., Registry Mechanic; System Mechanic; RegCure; RegClean Pro; Advanced SystemCare; AVG PC TuneUp; Norton Registry Cleaner; PCTools Optimiser; SpeedUpMyPC; CCleaner Registry Cleaner)

2.System Restore.
Is there a System Restore point created PRIOR to when the problems started?

3. Clear out the temporary downloads file and internet cache to remove any corruption from there.

To delete temporary update files

Open Computer by clicking the Start button Picture of the Start button, and then clicking Computer.

Double-click the local hard disk where Windows is installed, typically drive C.

Double-click the Windows folder, and then double-click the SoftwareDistribution folder.

Double-click the DataStore folder to open it, and then delete all files and folders in the folder.
Administrator permission required
If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, and then delete all files in the folder.

Administrator permission required.
If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
Click to expand...
4. Have you checked in Event Viewer for relevant messages pertaining to the problems experienced?

5.
You can also contact the support for free about update/SP1 issues:

Get Help Now

Contact a support professional by E-mail, Online, or Phone
 

My Computer My Computer

At a glance

Win 7 Ultimate 64-bit. SP1.Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6...8 DDR 3 RAM. 1066MHZATI 1024 MB. DDR3. Radeon HD5650
Computer Manufacturer/Model Number
LAPTOP. HP Pavilion dv7-4010TX .
OS
Win 7 Ultimate 64-bit. SP1.
CPU
Intel i7 -720QM.[1.6GHz Turbo Boost 2.8GHz. 6MB Cache.]
Memory
8 DDR 3 RAM. 1066MHZ
Graphics Card(s)
ATI 1024 MB. DDR3. Radeon HD5650
Monitor(s) Displays
17.3" High Definition Brightview LCD. LED Backlit.
Screen Resolution
1600 x 900.
Hard Drives
640GB
Case
Laptop / notebook.
Mouse
Logitech Anywhere mouse. MX.
Internet Speed
ADSL [ but too slow ]
I meant downloading it all over again, not just retrying the install.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
I've passed the info to the customer. It maybe a few days before he has the time to try the suggestions. In answer to your questions (JMH): I don't know if the customer has used any registry cleaners. I'll find out. 2) I'm unsure as to whether he tried a system restore. 3) I've asked him to try cleaning out the temporary downloads. 4) I checked the Event Viewer but couldn't find any info beyond "unsuccessful installation" of the updates. 5) The customer was in contact with Microsoft and they provided 3 days full of suggestions and but couldn't find a solution.

Thanks to everyone for their input.
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Possibly, update KB2207566 could be culprit (from way back in August 2010). Is there any way to get a complete listing of files that were installed/updated? I checked the knowledgebase but couldn't make head or tail of it. SCHANNEL.DLL is a major player in this update but I don't know what other files were affected. Thx.
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Yeah, I read through that but for the life of me I couldn't decypher the info to find a usable file listing.
 

My Computer My Computer

At a glance

Windows 7 Home 64
OS
Windows 7 Home 64
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