BSOD playing LoL, SC2, and sometimes randomly!

oquendo · May 8, 2012

i had the STOPS recorded but idk where i played the recording of them, i hope the RAR file works, i rlly need to fix the PC issues ive had it for too long. Ill be playing games and i get it often. When im out to sea on my ship for a while and come back and play it wont happen for a few weeks and then the BSOD's will start happeing slowly but surely

event3horizon · May 8, 2012

according to the dumps you have 4 different BSODs.. one of which points to a USB driver and one points to the video driver (ATI) crashing.

I would:

1) Run memory test
2) Unplug all third party usb peripherals except mouse, keyboard and reinstall your chipset drivers
3) Uninstall your ATI drivers (From programs/features and device manager) and reinstall latest ATI drivers
4) run sfc /scannow under the "run" command (you may need windows cd)
5) perform disk check

oquendo · May 9, 2012

i did all that, but what do u mean by reinstall chipset drivers?? and the only third party usb i had was my headset! the ATI drivers i did after it all happened and i havent had a problem since but usually when i used to do that it would work for abit and then just do it again later. i did all the SFC scan things and nothing corrupted was detected!! disk check i cant do cuz it says im using the drive ATM!

event3horizon · May 9, 2012

That's what I can make out based on the bsod dumps, usb driver (usbohci.sys) and ati (atikmpag.sys) driver.

your motherboard should have come with drivers, usually chipset drivers. Reinstall those, or install them if you haven't. Did you build PC yourself?

oquendo · May 9, 2012

no i didnt build it myself, i bought it off of cyberpower pc website and when i asked for helped on there support line they didnt help for CRAP, and it was maybe 10 months after i had bought the PC!! where do i go for the chipset driver re-install, i wish i knew more about computers =/

oquendo · May 9, 2012

if i re-install the chipset drivers will it clear out my computer?

oquendo · May 9, 2012

well i found the CD that has the chipset drivers, it says my chipset drivers were updated, and the other things that i never installed after the windows reboot are installing now, but i havent had a crash after i updated the graphic drivers lets just hope these BSOD's dont happen anymore, but i will def be back on here if they ever do happen again, i cant stand playing a game and out of no where a blue screen pops =[

event3horizon · May 9, 2012

Great... The manufacturer should have installed those chipset drivers already, but it doesn't hurt to reinstall them to refresh USB drivers and such. Also, if the headset is your only extra usb device plugged in, try to use another port just in case. You never know with computers, haha.

oquendo · May 13, 2012

this is the latest on my BSOD's!! =[ i found out the company that makes these PC's give u a horrible power supply with ur system, ive been getting this BSOD's for 2 year God knows if i have damaged some things over time with it keep happening, so thats my first step on getting this whole thing fixed, getting a new power supply!!

writhziden · May 14, 2012

Security Software: ??? I recommend either of these two setups:

Download and install the security setup of your choice, update the software, and then run a full scan of your system for viruses and malware. If you only install MSE, I would also suggest installing and updating Malwarebytes : Free anti-malware, anti-virus and spyware removal download, but do not start the free trial/full version of Malwarebytes. Run a full scan with Malwarebytes after updating it. Post back the results.

Crashes indicate Windows corruption or hardware issues.

Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

If you are overclocking any hardware, please stop.
Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.
Monitor temperatures during the following tests.

Use the following programs to monitor the temperatures.
- Real Temp is a good CPU temperature monitor.
- Speccy - System Information - Free Download will monitor all hardware temperatures.
- HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
- Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
- Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
- Follow the steps for doing CPU stress test using IntelBurnTest
Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
Once these steps have been followed, it is safe to remove and replace components within your computer.

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