Unable to download and install updates on Windows7 x64

For the past 18+ days I've been unable to download and install updates on Windows7 x64. I've tried all the trouble shooters and the update readiness tool, I've sought and received advice from windows answers to no avail, 14 days ago it did allow some updates but now its insists that IE9 on IE is not downloaded when I can see it is and all the time I keep getting Error Codes 80073712 and 9C48 , I've attempted and failed on at least 21 times now and every time it looks like it may make it but then it fails. Please if anyone has any info please let me know as the the response from Windows is pathetic.

Regards

Nigel Stockley

PS This thread is being sent on my desktop using the good old tried and tested XP.

Hi Nigel,

Have you installed Service Pack 1 for Windows 7? Also, could you please try the following, if you haven't already done so:

Fix the problem with Microsoft Windows Update that is not working

Also, could please post you full system specifications using this tool:

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Regards,
Golden

Hello Nigel and welcome to Seven Forums.

Since I'm not sure which troubleshooting steps / articles you've tried, my apologies if I'm repeating something you've done.

Troubleshoot problems with installing updates - WindowsUpdate_dt000

Run a System File Checker scan from an elevated command prompt (option two.) If problems are found run the scan at least 3 times, rebooting in between each scan.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Possibly try a restore point if it goes back far enough (prior to when update problems first started.) Or if no restore point is available possible repair install.

http://www.sevenforums.com/tutorials/700-system-restore.html

http://www.sevenforums.com/tutorials/3413-repair-install.html

EDIT: Sorry for intruding on an Aussie thread.

Hi Golden and Marsminar,
Thanks guys for coming to my assistance, especially Golden as you came in first, pity I dont have name for you both, but anyways heres what I've done tonight. First I have service pack 1 installed and second I tried Mr. Fixit again without success (I have tried him several times before), although this time I did think it was going to work as it seemed to take for ever. I downloaded the System Specs gadget and hopefully you have received my data, your end as I hope I pushed the right buttons.
Regards
Nigel Stockley

Hi Nigel,

OK. Can you please try the sfc /scannow command that Lee (marsmimar) auggested, by following the tutorial he linked for you?

Regards,
Golden

Hi Golden,

I've tried the suggestion from Lee i.e. SFC /Scannow now at least 3 times and it seems to improve performance somewhat, but it does state that it has not been able to fix a corrupt file/s, at least I managed to get 3 updates down and installed and they are recorded as such, however it it still states I have 5 updates to install, so you might think I'm back to square one, but my PC seems to running faster and I'm sending this to you on it, by the way its a netbook. Also when I shutdown it shows updates to be installed during shutdown, it varies from 1of 3 to 1of 2 and once it stated that it had to 30% of installation. I dont really want to go down a clean install road and cant seem to get system restore to fully go through. Any more tips from you will be welcome.

Regards

Nigel Stockley

Hi Nigel,

The update during shutdown is normal, and you should let that complete fully without interruption.

So, are there still updates pending? If so, do you get the same error messages?

Regards,
Golden

Yes, when it down and installed 2 updates it stated 1os2 to be installed on shutdown but since then its reverted back to 1of5.

Microsoft has released a newer System Update Readiness Tool that fixes a few more issues than the previous version. Might not hurt to run it.

Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

Also, have you run full antimalware scan(s) on your computer, especially with some free on-demand scanners like Malwarebytes, Hitman Pro, Superantispyware, etc?

Hi Fellas,

Well guys I'm afraid the news is my problem goes from bad to worse, I downloaded and begun installing the R2 version of KB947821 and it seemed to take for ever , however it got to about 50% installed and stayed there all night for at least 4 hours and did not move, well I had to shutdown now today it wont proceed past the initializing stops dead. To make matters worse my PC keeps locking up and takes ages to move on it is just not responding, also the task manager which I've been using to get things opening and shutting fails to show what is running. All the slowness and problems seem to occur when the Windows Update icon appears on the task bar. I' ve got Malwarebytes installed and have run it several times along with Windows Defender and Spybot.

Regards

NigelStockley

What happens if you try entering Safe Mode? Do things speed up and does computer behave more normally? Try to install SURT from Safe Mode.

http://www.sevenforums.com/tutorials/69585-safe-mode.html

You could also look for problems and errors around the time the last SURT failed to install by using Event Viewer.

http://www.sevenforums.com/tutorials/226084-event-viewer-open-use-windows-7-a.html

Another possible troubleshooting step is a Clean Boot (aka Clean Startup.) Sometimes applications or services that run in the background can cause problems. A Clean Boot might be able to isolate something.

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

If still no joy I think a Repair Install (link in post # 3) might be a viable option at this point.

Still persevering I've decided I'll go for a clean install as now I'm losing use of both browsers. Please could you advise how?.
regards
Nigel Stockley

There are three possibilities on how to do a clean install depending on what kind of install media you have; ie: a retail full install disk, a retail upgrade disk, or a factory OEM disk. And one of our Forum admins was kind enough to provide tutorials for each.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

Did you not want to try the repair install first? If successful it will preserve your installed programs, personal settings, user accounts, drivers, etc. If not successful, all you've lost is about an hour of time. Whether you try the repair install or go straight for the clean install, you'll have to visit the Windows Updates site. A personal suggestion on how to proceed.

Rather than let Windows Updates install everything automatically (the Microsoft recommended way to do it) I suggest you turn off automatic updates and select "Never check for updates (not recommended)". Then you can manually select the updates to install. They're classified as Critical/Important, Recommended, and Optional. If SP1 is already on your install disk, that's great. If it's not, I'd install SP1 first as that will take care of the first 50-100 updates.

Then proceed with the critical/important and install just a few at a time (maybe groups of 5 or 10.) Keep track of the KB numbers. Install the first group, reboot, make sure the computer is functioning properly. If it is, install the next group. If the computer suddenly has issues, you'll know exactly which group of updates to uninstall. Then you can install just one update at a time. They'll either install properly or you'll know which update is the problem. You can ignore that update temporarily and resume installing the next group. Yes, it's a lot slower process but I've had excellent results on my own machines doing it this way. If you let the updates install automatically there's a greater chance for problems and you'll probably never know which update caused the problem (IMHO.)

To do a Repair/Install ,I a have a factory installed Windows7x64 to my Acer Netbook 1810TZ and obviously no DVD/USB stick to use,I've followed the links and I' completely bamboozled as too the correct process to proceed with,so as to avid any more confusion ,I've decided to take my netbook to a Computer repair shop to fix.
regards and thank you
Nigel Stockley

Nigel I have to apologize. It completely escaped me that you have a netbook. Many Aspires have a second hidden recovery partition on the hard drive that can be used to restore the computer to factory specifications. The recovery would restore the computer to the way it was when you first brought it home. So if your problems are software related, this might be the way to proceed. (Hardware related problems like bad memory, a failing hard drive, etc will not be fixed.)

Hard Disk Recovery should be enabled by default. If it is not, you may need to go into your system’s BIOS by hitting F2 at boot and enable it under the Advanced tab.

Once Hard Disk Recovery is enabled, restart the system and hit ALT+F10. This will begin restoring from the Aspire system recovery partition. You will be prompted to type six zeros as a security step. Type 000000 to proceed. You will then see a screen to select your Operating System. Do this and hit enter and the recovery process will begin.

If this doesn't work then a repair facility might be your best option. Again, my apologies.