I did a restore and now I cant find my files or pictures

J

joyadvtr

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I did a system restore as I had a virus. Now I can't find, my excel or word files, my pictures, nor my favourites. My word and XL software is Ok.

Where do I find them what file do I look in ?

I am not a tech geek, but do know my way around my computer.

Your help is appreciated
 

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windows 7AMD Athlon4GB
Computer Manufacturer/Model Number
Windows 7 Home premium
OS
windows 7
CPU
AMD Athlon
Memory
4GB
joyadvtr said:
I did a system restore as I had a virus. Now I can't find, my excel or word files, my pictures, nor my favourites. My word and XL software is Ok.

Where do I find them what file do I look in ?

I am not a tech geek, but do know my way around my computer.

Your help is appreciated
Click to expand...
You can undo the restore and try to remove the virus. Open up System Restore and select Undo Restore. Then, when it is done, run a virus scan with Malwarebytes: Malwarebytes Anti-Malware - CNET Download.com
 

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HP Pavilion P7-1010
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Windows 7 Professional x64 Service Pack 1
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txs

Ok thanks I will try that .
 

My Computer My Computer

At a glance

windows 7AMD Athlon4GB
Computer Manufacturer/Model Number
Windows 7 Home premium
OS
windows 7
CPU
AMD Athlon
Memory
4GB
Strange. System Restore doesn't delete user files. Are you sure the virus didn't get them?
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit Servi...Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz8 GB DDR3Intel(R) HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Hewlett-Packard/G62-107SA Notebook
OS
Microsoft Windows 7 Home Premium 64-bit Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz
Motherboard
Hewlett-Packard 1425
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8 GB DDR3
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Intel(R) HD Graphics
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Realtek High Definition Audio
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Builtin
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1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
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250 GB SATA Hard Disk Drive 7200 rpm
2TB Seagate GoFlex USB 2 Drive
1TB Iomega Prestige USB 2 Drive
1.5TB Iomega Prestige USB 2 Drive (Samsung)
2TB WD MyBook Live NAS.
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Logitech Anywhere MX
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152 Mbs download 10 Mbs upload
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Norton 360
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Chrome
When I open WORD I can still see some of my files in the recently viewed option.
I opened and resaved some of them
Also when I went to bookmark a favourite it said I already had that bookmark saved.
So it is really weird

Although the virus could have got them, the warning I had said the virus was going to attack my hard drive.

I have McAfee installed so I guess the virus blew thru it.
 

My Computer My Computer

At a glance

windows 7AMD Athlon4GB
Computer Manufacturer/Model Number
Windows 7 Home premium
OS
windows 7
CPU
AMD Athlon
Memory
4GB
Are you sure the files have not been set to hidden somehow? They are obviously still there if you can access them as you describe.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit Servi...Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz8 GB DDR3Intel(R) HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Hewlett-Packard/G62-107SA Notebook
OS
Microsoft Windows 7 Home Premium 64-bit Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz
Motherboard
Hewlett-Packard 1425
Memory
8 GB DDR3
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Builtin
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
250 GB SATA Hard Disk Drive 7200 rpm
2TB Seagate GoFlex USB 2 Drive
1TB Iomega Prestige USB 2 Drive
1.5TB Iomega Prestige USB 2 Drive (Samsung)
2TB WD MyBook Live NAS.
Mouse
Logitech Anywhere MX
Internet Speed
152 Mbs download 10 Mbs upload
Antivirus
Norton 360
Browser
Chrome
I tried to undo the restore but it will only show dates back to June 4 I need to go back to May 30/12. I don't know what other alternatives I have. I guess I just have to live with the fact that I lost my files and favourites. I appreciated your input.
 

My Computer My Computer

At a glance

windows 7AMD Athlon4GB
Computer Manufacturer/Model Number
Windows 7 Home premium
OS
windows 7
CPU
AMD Athlon
Memory
4GB
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