Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram"

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isohix

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Acer Aspire Alt+F10 Failure - "ERROR: failed to copy napp7.exe to ram"

Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit
OS
Windows 7 Home Premium 64 bit
isohix said:
Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.
Click to expand...
It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html
 

My Computer My Computer

At a glance

Windows 7 Professional x64 Service Pack 1AMD Athlon X4 6456GB DDR3 1066Sapphire Radeon HD 5670 512MB GDDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion P7-1010
OS
Windows 7 Professional x64 Service Pack 1
CPU
AMD Athlon X4 645
Motherboard
Foxxcon N-Alvorix RS880
Memory
6GB DDR3 1066
Graphics Card(s)
Sapphire Radeon HD 5670 512MB GDDR5
Sound Card
Realtek Integrated Audio
Monitor(s) Displays
HP 2011x
Screen Resolution
1600x900
Hard Drives
1. Crucial M4 128GB SSD
2. 1TB Seagate Barracuda 7200.12 RPM
3. 1TB Western Digital Caviar Green 5400RPM
PSU
Seasonic S12 II Bronze 380 Watt
Case
HP OEM
Cooling
Coolermaster Heatsink, AVC Case Fan
Keyboard
HP OEM- Made by Chicony
Mouse
HP OEM- Made by Logitech
Internet Speed
20MBit Down/4 Up
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer 10
windude99 said:
isohix said:
Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.
Click to expand...
It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html
Click to expand...

Thanks for the swift reply. Unfortunately, I don't have the means to burn a disk at the moment. The only way I'm on this forum is because I have a smart phone, heh, don't think there's any place to put a disk in one these things. Thanks for the help anyways, I'm pretty close to just saying "**** it," throw my laptop out the window, and never buy from Acer again. All this frusteration for a laptop is just pointless.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit
OS
Windows 7 Home Premium 64 bit
isohix said:
windude99 said:
isohix said:
Hey guys. Recently my computer's been having an infinite reboot issue, so I looked on various websites on how to fix said problem. Each website I went to directed me towards the alt + F10 method, but whenever I try to use this method it says "Please wait a moment..." for about 10 - 20 minutes then gives me an error report saying "ERROR: failed to copy napp7.exe to ram."

So far I've...
Tried to reset my CMOS to default, did not work.
Tried to go to Advanced Boot Options, laptop just kept restarting.
Tried to see if my D2D recovery was enabled in BIOS, it was.
Tried to use alt+F10, did not work.

I really don't have the time or money at the moment to buy a recovery disk (hopefully it can be voided), so I was wondering if
a.) Anyone had another troubleshooting tip.
or
b.) If anyone knew how to fix the alt+f10 method I tried.

Thanks in advance.
Click to expand...
It looks like your recovery partition is corrupted. You never want to rely on the recovery partition, because if your hard drive fails, the recovery partition goes down with it. The erecovery manager should've prompted you to make the recovery discs when you first started up the computer. It doesn't cost any money to make them. Since you don't havbe erecovery discs, it looks like you are going to have to clean install Windows 7 (which I prefer because it doesn't have all of the bloatware that you would have if you ran erecovery) To clean install Windows 7 on your computer, please follow this tutorial and post back with any questions: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html
Click to expand...

Thanks for the swift reply. Unfortunately, I don't have the means to burn a disk at the moment. The only way I'm on this forum is because I have a smart phone, heh, don't think there's any place to put a disk in one these things. Thanks for the help anyways, I'm pretty close to just saying "**** it," throw my laptop out the window, and never buy from Acer again. All this frusteration for a laptop is just pointless.
Click to expand...
I have an Acer and it's been perfectly reliable for 2 years now. I would never trust those recovery partitions from Acer, HP, Compaq, Dell, Lenovo etc. That's several of the laptop brands. Moist laptop brands use these partitions. That's why i just reinstall Windows when I get a new computer (but before that I make the recovery discs) If you put something like Ubuntu on it or were fooling with partititons, that would cause this type of error. If you have a friend with a Windows 7 installation disc that matches your product key, then use that.
 

My Computer My Computer

At a glance

Windows 7 Professional x64 Service Pack 1AMD Athlon X4 6456GB DDR3 1066Sapphire Radeon HD 5670 512MB GDDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion P7-1010
OS
Windows 7 Professional x64 Service Pack 1
CPU
AMD Athlon X4 645
Motherboard
Foxxcon N-Alvorix RS880
Memory
6GB DDR3 1066
Graphics Card(s)
Sapphire Radeon HD 5670 512MB GDDR5
Sound Card
Realtek Integrated Audio
Monitor(s) Displays
HP 2011x
Screen Resolution
1600x900
Hard Drives
1. Crucial M4 128GB SSD
2. 1TB Seagate Barracuda 7200.12 RPM
3. 1TB Western Digital Caviar Green 5400RPM
PSU
Seasonic S12 II Bronze 380 Watt
Case
HP OEM
Cooling
Coolermaster Heatsink, AVC Case Fan
Keyboard
HP OEM- Made by Chicony
Mouse
HP OEM- Made by Logitech
Internet Speed
20MBit Down/4 Up
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer 10
Well, I wouldn't do that (chuck it out the window), because it's not actually Acer's fault.

If your machine doesn't have an optical drive, you can copy the installation disk to a USB stick and install from there.

I did this when the recovery partition on the AS5735 went pear-shaped and the disk wouldn't boot, and ended up with a much leaner, faster machine because it wasn't choked with OEM junk.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64-biti7-2670QM @ 2.2/3.2 Ghz8 Gb DDR3Ge-Force GT555M 2 Gb
Computer Manufacturer/Model Number
Acer Aspire Ethos 8951G
OS
Windows 7 Home Premium 64-bit
CPU
i7-2670QM @ 2.2/3.2 Ghz
Motherboard
Acer
Memory
8 Gb DDR3
Graphics Card(s)
Ge-Force GT555M 2 Gb
Sound Card
Onboard w/Dolby 5/1
Hard Drives
2x750GB onboard. 640GB pocket drive, 1x2TB Seagate external, 1x500GB Seagate external.
I cannot imagine not having an external USB HDD even if it is only a 500GB portable.
You always need to do backups including images. If you use for example free Macrium Reflect you can make an image of your recovery partition early on and easily reimage it to the existing internal HDD or a new HDD. I have done this without any problems.
I have an old ACER Aspire I recased and honestly had no problems cleaning up the non wanted OEM stuff.

But isohix in your situation it sounds like you may as well do a clean install. If you go to "My Digital Life" you will find the ISO that matches your current OS version. After that make regular images and you'll probably never need to clean install again.
 

My Computer My Computer

At a glance

Windows 7x64 Home Premium SP1Intel i7 2600kG.Skill Ripjaws (DDR3-1600) 2x4GBNvidia GeForce GTS 450; Intel HD Graphics 300...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build
OS
Windows 7x64 Home Premium SP1
CPU
Intel i7 2600k
Motherboard
ASUS P8Z68 Deluxe
Memory
G.Skill Ripjaws (DDR3-1600) 2x4GB
Graphics Card(s)
Nvidia GeForce GTS 450; Intel HD Graphics 3000(GT2+)
Monitor(s) Displays
Dell Ultrasharp IPS panel U2311H, Samsung SyncMaster P2350
Screen Resolution
1920x1080
Hard Drives
Samsung 850 Pro SSD 256GB, Samsung SSD 840 120GB, Seagates 1TB Barracuda ST31000528AS x2
PSU
Seasonic M12II 520W
Case
Lian Li Lancool PC-K60
Cooling
Case: 1x120mm, 3x140mm CPU: Hyper 212+
Keyboard
Logitech MK520 (wireless)
Mouse
Logitech MK520
Internet Speed
6-7 Mbps
Antivirus
Norton Security Premium, Malwarebytes on 2 (MSE on 3rd PC)
Browser
FireFox
Other Info
Audio: Logitech Z523 2.1
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