Stuck at "shutting down" after i press restart/shut down.

N

Nighteg

New member
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7:53 AM
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3
Hi.
Just as the title suggests. After i press restart, it's stuck at "shutting down" for about 10 minutes (looks idle), and then there's a momentary BSOD and a restart. After it restarts, it gives me the option to start windows normally or in a safe mode.

My OS is W7 64 bit.
Quad core 2.5GHZ
Gforce 560 2GB
4 GB RAM

Thanks!
 

My Computer My Computer

At a glance

Windows 7 professional x64Quad core 2.5MHZ4 GB560 GTX Nvidia
OS
Windows 7 professional x64
CPU
Quad core 2.5MHZ
Memory
4 GB
Graphics Card(s)
560 GTX Nvidia

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
Oops. I did set it, but only after the last BSOD. Here you go and thx.
 

My Computer My Computer

At a glance

Windows 7 professional x64Quad core 2.5MHZ4 GB560 GTX Nvidia
OS
Windows 7 professional x64
CPU
Quad core 2.5MHZ
Memory
4 GB
Graphics Card(s)
560 GTX Nvidia
Your crash was inconclusive. It point to a driver issue causing problems when Windows tries to change power states (sleep/hibernate, wake up from sleep/hibernate, shut down, startup, etc.). The first thing to do is check 3rd party drivers that may be causing problems.


3rd Party Drivers (those in red are known to cause issues in Windows 7):
Code: 
fffff880`01b0c000 fffff880`01b13000 JGOGO JGOGO.sys Tue Feb 7 04:53:22 2006 (43E88A32)
fffff880`07086000 fffff880`0708e000 ASACPI [B][COLOR="RED"]ASACPI.sys[/COLOR][/B] Mon Oct 30 20:09:12 2006 (4546B048)
fffff880`00fe7000 fffff880`00ffc000 jraid jraid.sys Fri Mar 23 21:20:18 2007 (460498F2)
fffff880`08b39000 fffff880`08b59000 epfwwfpr epfwwfpr.sys Thu Apr 9 06:43:23 2009 (49DDED6B)
fffff880`0281e000 fffff880`028e1000 eamon eamon.sys Thu Apr 9 07:00:23 2009 (49DDF167)
fffff880`0168b000 fffff880`016ae000 ehdrv ehdrv.sys Thu Apr 9 07:01:35 2009 (49DDF1AF)
fffff880`08b59000 fffff880`08b66000 lirsgt lirsgt.sys Sun May 17 07:06:57 2009 (4A100BF1)
fffff880`08aea000 fffff880`08b39000 atksgt atksgt.sys Sun May 17 07:36:34 2009 (4A1012E2)
fffff880`06f39000 fffff880`06f4f000 intelppm intelppm.sys Mon Jul 13 17:19:25 2009 (4A5BC0FD)
fffff880`099a4000 fffff880`099ac000 TuneUpUtilitiesDriver64 [B][COLOR="RED"]TuneUpUtilitiesDriver64.sys[/COLOR][/B] Thu Sep 17 05:54:52 2009 (4AB2238C)
fffff880`099ac000 fffff880`099c0000 l160x64 l160x64.sys Mon Oct 12 20:08:28 2009 (4AD3E11C)
fffff880`00ec2000 fffff880`00ecd000 amdxata amdxata.sys Fri Mar 19 10:18:18 2010 (4BA3A3CA)
fffff880`0103a000 fffff880`011a0000 sptd [B][COLOR="RED"]sptd.sys[/COLOR][/B] Sun Feb 27 12:29:52 2011 (4D6AA630)
fffff880`06f8d000 fffff880`06fda000 a0e4i73g a0e4i73g.SYS Mon Mar 28 09:41:57 2011 (4D90AC45)
fffff880`0fff6000 fffff880`0fffb000 nvBridge nvBridge.kmd Fri May 20 21:58:23 2011 (4DD7385F)
fffff880`084ca000 fffff880`08789280 RTKVHD64 RTKVHD64.sys Tue May 31 03:18:41 2011 (4DE4B271)
fffff880`017ae000 fffff880`017f4000 dtsoftbus01 dtsoftbus01.sys Fri Jun 17 01:38:37 2011 (4DFB047D)
fffff880`07720000 fffff880`07752000 nvhda64v nvhda64v.sys Wed Apr 18 11:07:54 2012 (4F8EF4EA)
fffff880`0f234000 fffff880`0fff6000 nvlddmkm nvlddmkm.sys Tue May 15 01:35:36 2012 (4FB20748)
JGOGO.sys
ASACPI.sys
jraid.sys
epfwwfpr.sys
eamon.sys
ehdrv.sys
lirsgt.sys
atksgt.sys
intelppm.sys
TuneUpUtilitiesDriver64.sys
l160x64.sys
amdxata.sys
sptd.sys
a0e4i73g.SYS
nvBridge.kmd
RTKVHD64.sys
dtsoftbus01.sys
nvhda64v.sys
nvlddmkm.sys


  • Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
    1. Going to the Asus motherboard support site
      When you reach the website:
    2. Scroll down the page and click Utilities
    3. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
    4. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
    5. Download and install the driver.
    6. After installation is complete, verify that it installed correctly.
      • Click Start Menu
      • Click My Computer
      • Go to C:\WIndows\System32\drivers\
      • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)

  • You should remove TuneUp Utilities. Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

    In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to http://www.sevenforums.com/tutorial...ws-7-a.html?filter[2]=Performance Maintenance.

    Hopefully TuneUp Utilities have not caused too much damage already. If they did, you would need to clean re-install Windows.

  • Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use add/remove programs to remove the software. After removing the software, use the sptd.sys uninstaller to remove sptd.sys from the system.

    I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

    Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
 

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
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