I'm having an issue with a HDD (ST31000524AS) where it clicks often as though the arm is resetting to its resting position. Other issues include the drive disappearing from Device Manager, random explorer freezes while browsing, and of course random freezing when use of.
I ran a surface scan that came up clean using EASEUS Partition Master, as well the default Windows utility. Is there anything else I can do to see what the problem may be? HDD is fairly new but of course out of warranty.
My belief is when a hard drive is making unusual mechanical noises it's time to replace it. I recommend backup everything you want to save very soon. I know of no programs that can fix a mechanical failure.
My Computer
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
It's not a heat issue, everything is pretty cool in there. The drive is less than three months old as well, so I'm going to be a bit upset if it's something serious. Assuming all wires are tight and what not, you believe it may be a mechanic error if all checks are fine?
That sound is often referred to as the "click of death", meaning the drive is very likely going to die and stop working. The platter can be fine but the electronic (controller) section can fail. It may have a manufacturing defect or been damaged in shipment. If that's the case it's only going to get worse. Running the manufacturers diagnostic utility should tell you what's going on. It could also be a motherboard fault or loose cable. As already suggested, check the power and data cables. If you have a spare SATA cable swap it in.
My Computer
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built
OS
Windows 10 Education 64 bit
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
Asus M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
Zotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
Weird things happen if your data cable is flaky. The click could have been the heads parking when the signal is lost. I'm also a little skeptical but I've seen stranger things happen when working on PC's. Only time will tell, if the drive is failing the click will come back.
My Computer
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home Built
OS
Windows 10 Education 64 bit
CPU
AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
Motherboard
Asus M4N68T-M V2 µATX Motherboard
Memory
8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
Graphics Card(s)
Zotac NVIDIA Geforce GT640 2 Gig DDR3 PCIe
Sound Card
VIA VT1708s High Definition Audio 8-channel Onboard
The noise sounded very much like the arm resetting itself, and was definitely internal. can't explain it myself as cables felt secure before swapping. The problem was very consistent and went away immediately upon swap. cable was bought at the same time of the hdd from a different vendor. could of been a communication problem with the data port as I'm fairly sure the cable is fine.
