Blue Screen Win32k Sys

FOTOFIXE · Jul 3, 2012

Hello

I have intaled 2 days ago the Windows7 Ultimate on my Sony Vaio Ar61zu. The original OS was vista.

Now i have several blues screens.
In the help windows says tht files can help to explain the problem:
WER18FD.tmp.WERInternalMetadata a
C\Windows\app data\Local\ WER-87454-0 sysdata.xml

Attach files of BSOD and system health report

Thanks for your time and help

best regards

writhziden · Jul 4, 2012

System Age:

Code:

Data/versão de BIOS	Phoenix Technologies LTD R2090J8, 26-02-2008

Due to the age of your hardware, make sure it is compatible with Windows 7: Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads -> Download and run the Windows 7 Upgrade Advisor.

Device Concerns:

Code:

Mass Storage Controller PCI \ VEN_104C & DEV_803B & SUBSYS_9016104D & REV_00 \ 4 & 248F4965 & 0 & 1AF0 The drivers for this device are not installed.

Make sure the drivers for any/all external hard disks are installed.

Software Concerns:

Code:

Start Menu\Programs\DriverMax	Public:Start Menu\Programs\DriverMax	Public
Start Menu\Programs\ParetoLogic\RegCure Pro	Pi-PC\Pi:Start Menu\Programs\ParetoLogic\RegCure Pro	Pi-PC\Pi

We do not recommend automated driver update software. It often finds drivers for devices similar to but not exactly the same as the hardware actually on the system. This can lead to conflicts and blue screen crashes. If you need help finding driver updates for a certain device, please start a thread in Drivers - Windows 7 Forums instead of using software. Driver updates are not always necessary and some updates can actually decrease system stability rather than increase it, so it is usually better not to update unless a device or its driver is causing problems with the system. If it ain't broke, don't fix it.
Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to http://www.sevenforums.com/tutorial...ws-7-a.html?filter[2]=Performance Maintenance.

Analysis:

It is difficult to find patterns with only one .dmp file. It looks like you had other crashes that were probably deleted through CCleaner. Please refrain from using CCleaner for the duration of our troubleshooting.

Crashes are pointing to memory problems or driver conflicts.

If you are overclocking any hardware, please stop.
Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

Warning

Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!

For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
An underlying driver may be incompatible\conflicting with your system. Run Driver Verifier to find any issues. To run Driver Verifier, do the following:
a. Backup your system and user files
b. Create a system restore point
c. If you do not have a Windows 7 DVD, Create a system repair disc
d. In Windows 7:
- Click the Start Menu
- Type verifier in Search programs and files (do not hit enter)
- Right click verifier and click Run as administrator
- Put a tick in Create custom settings (for code developers) and click next
- Put a tick in Select individual settings from a full list and click next
- Set up the individual settings as in the image and click next
  View attachment 219579
- Put a tick in Select driver names from a list
- Put a tick next to all non-Microsoft drivers.
- Click Finish.
- Restart your computer.
If Windows cannot start in normal mode with driver verifier running, start in safe mode. If it cannot start in safe mode or normal mode, restore the system restore point using http://www.sevenforums.com/tutorials/700-system-restore.html OPTION TWO.

If you are unable to start Windows with all drivers being verified or if the blue screen crashes fail to create .dmp files, run them in groups of 5 or 10 until you find a group that causes blue screen crashes and stores the blue screen .dmp files.
The idea with Verifier is to cause the system to crash, so do the things you normally do that cause crashes. After you have a few crashes, upload the crash reports for us to take a look and try to find patterns.

When you are ready to disable Verifier: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator -> Type the following command and then Enter:
verifier /reset
-> Restart your computer.

FOTOFIXE · Jul 4, 2012

Thank you very much for the rapid response and I am really grateful for the professionalism that you have demonstrated.

In relation to the programmes for driver downloads, I myself don´t really like them and I have only used them in order to download the driver for the graphics card which I couldnt find anywhere else. I dont update drivers at all and I only installed the drivers that originally came with my computer. Today I updated all the original drivers that were missing except "Mass Storage Controller PCI \ VEN_104C & DEV_803B & SUBSYS_9016104D & REV_00 \ 4 & 248F4965 & 0 & 1AF0"...which I cannot find.

On the other hand, I have already had windows 7 ultimate installed on this computer for two years and I havent had any problems with it before.

Attached is the report I got for memtest86.

Also to let you know that I no longer have warranty.

Thank you very much for your time.

Kind regards.
All the best.

writhziden · Jul 5, 2012

You should not get a report for Memtest86+, you should run it at boot and test your RAM. See the tutorial in my previous post.

Blue Screen Win32k Sys

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