two BSOD's out of the blue, one of which 0000003B

I get BSOD's on a regular basis, with different error codes. Whenever it does happen I usually have two BSOD's within a few days, then no BSOD's for months and then again two within a few days etcetera. I've followed the instructions of this forum, I placed the system health report within the compressed folder which I uploaded.

I don't know if it has any relevance, but the last few days I also had problems with Windows Media Centre, WMC detected itself that it didn't work porperly. Symptoms: freezing of picture, not getting behind a certain time of the videobuffer. It had no problem with recording, just with playing live tv. Those BSOD's however happen both when WMC is running and when it's not running.

Hello,

Start by flashing the latest BIOS for your computer model: http://global-download.acer.com/GDF...ep3=ASPIRE M5810&OS=ALL&LC=en&BC=ACER&SC=PA_7

Remove Daemon Tools for now; it has been known to cause BSODs in the past and may or may not be the problem now.

If the BSODs persist, please run driver verifier: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

...Summary of the dumps:

I've just downloaded the BIOS-update and read the PDF, later on the day I'll install it and I'll remove Daemontools for now. Unfortunately (or fortunately?) it will take a few months before I know for certain wether or not the problem is solved. Thanks for the help for now.

It went horribly wrong! I just updated the BIOS, I followed all the instructions and I restarted the computer. After entering setup, loading default settings, saving the changes and exiting the setup my ventilator went in overdrive just before I got an errormessage: 0x0000007B (0xFFFFF880009A992B, 0xFFFFFFFFC0000034. 0x0000000000000000, 0x0000000000000000) I tried "opstartherstel" (in Englisch literally translated startuprecovery): no result. Windows can't find anything. This time I get this errormessage everytime I trie to start up Windows. How to fix this? Please not a fresh install. I am currently on the internet via a laptop. There must be an option to reset the BIOS to the factury settings? I have flash memory of 2 gigabyte and I could buy an empty DVD if that helps.

I just tried last known configuration. I could get into the menu after pressing F8, no succes however with the last known configuration. How To Start Windows 7 Using Last Known Good Configuration Second attempt: now I trie to start in safe mode. Windows loads all kind of files and I get the errormessage after having attempted to load a certain driver named AVGidsha.sys. An interesting clue, I assume? Here an article about it. Avgidseh.sys error fix on Windows startup or boot I haven't finished reading it yet but apparently the cause is often not AVG but something else.

Uninstall AVG.
Install MSE (link in my signature)

In addition to Karl's excellent advice, I would also strongly suggest you run a disk check. This sounds like hard disk corruption or bad sectors to me.

Petrov,
Here's a writeup on running a PowerShell script
and then the script itself which is nice.

The script puts a file on your desktop.


Attach the file to your next post.

# **********************INSTRUCTIONS**************************
# STEP 1 *****************************************************
# RUN PowerShell as administrator
# Here is how:
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the resulting PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" from the resulting list
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
# for the guru:
# WIN key | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 *****************************************************
# COPY, using CTRL+C, every line of script down thru both EXIT statements
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
# Start copying with first line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--Get-WinEvent: The system can not find the path specified
# you need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter Set-ExecutionPolicy -executionpolicy remotesigned
# ************************************************************

====================================================
==================================================
And here is the mighty script:


======================================

karl

Thank you for the script but I can't access anything on my PC right now because Windows can't start up , also not in safe mode. I am online with a laptop. I have no secondary operating system (maybe I should install some version of Linux), I have no boot CD or boot DVD and Acer Aspire has no option to boot with a USB (at least not by default). I am going to a supermarket in a minute, hopefully they sell empty optical disks so I can make a boot disk. AVG offers a bootdisk which should be able to correct the mistake according to this website: Avgidseh.sys error fix on Windows startup or boot So I will try this first unless any of you has a better idea. Harddiskfailure seems highly unlikely to me, the reason I am having this problem is because I updated the bios wich Jonathan_King linked to. I had the same error before but only incidentally and after the error my PC started up fine. Furthermore, this harddisk is brand new, I have been careful (no shock to the computer), it's only half a year old and there are no signs of a defected hard disk (no clicking sound). The last internal hard disk I had crashed after 2 years. What are the odds that that happens twice? I will check it anyway.

Petrov,
Can not be of further assistance without more info about the problem computer, that is, fill out your system specs to the very best of you ability.

This writeup show you how and emphasizes some important info. I realize that you will not be able to run the programs mentioned.

Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Manufacturer and Model and
ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

You will find that in Speccy, you can select info from the display
using your mouse/touchpad and then paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.
===========================
thanks,
karl

The CMOS Setup Utility gives the following information: Processor type: Intel(R) Core(TM) i5 CPU 750 @ 2,67 GHz System Memory: 6144 MB Product Name: Aspire M5810 System Serial Numer: not relevant I guess. System BIOS Version: P01-B2C0 BIOS Release Date: 03/29/2010 I am now running a Windowstool (I only know the Dutch name of it) to check my RAM memory.

Reading can produce interesting results.
Read the procedure I gave and fill out your system specs.
thanks for your cooperation,
karl

I read your post. The only information which I can give I already have given. I put it in the spec profile anyway. Since I can't startup Windows at all I can't run Speccy or any other program so how am I supposed to give the missing information?

Have you been able to run the disk check yet? Just because the disk is good does not mean it cannot get corrupted. Corruption occurs normally on systems, which is why a disk check is a normal maintenance practice and should be done once a month or anytime the system turns off unexpectedly. Users often turn the system off when it hangs by holding down the power button for 5-10 seconds, and this causes corruption to build.

If you have not yet run a disk check:

I just tried it from the command prompt. It can't do a diskcheck unless it uncouples the volume (to be safe i answered no when asked). I checked all the stations, disregarding the USB-stations and DVD-station I've got three volumes: C (can't use the directory command), D and X. The files which are in C in Windows Explorer are in D in that command prompt (which is normal as I understand because that C is just a label in Windows Explorer). Just in case it matters, my volumes have NTFS-format.

I also tried the avgrescueDVD (in my case a DVD in stead of a CD).
See here: avgidseh.sys *SOLVED* AVG crash PC blue screen on reboot

and here: Avgidseh.sys error fix on Windows startup or boot

It starts out the same way as in that youtubeclip, I get al those lines with all kind of actions but for some reason it doesn't offer to automatically rename the AVG directories. If I could simply uninstall AVG from my computer or install the original BIOS the problem would be solved. I can't rename those files by hand because I can't acces all the necessary directories from the comand prompt. I can't uninstall AVG as long as Windows won't start and I can't start Windows as long as AVG is on my system. Nice catch 22.

Would it be possible if I would make a Linux bootdisk (a userfriendly version like Ubuntu) to uninstall AVG which has been installed under Windows? Would it be possible to access all files and folders with Linux, including those files in the AppData folder? How do I know which the original BIOS was and how do I put that original BIOS back under Linux. After all, I could always startup Windows until today...after I changed that BIOS. Big mistake. Would a clean install help? If so, how could I do that with my OEM version of Windows7? I didn't make a recovery disk yet because I had no empty disk.

On my laptop I also have windows7, maybe it's possible to make a recovery disk from my laptop and use it on my desktop. If so, would there be nasty consequences (deleted files or something)? Please assume for the moment that my hardware is fine and help me past this AVG-blockade. It is no accident that this problem occurs the second after I've changed the BIOS (first restart!)! For some reason AVG conflicted less with my previous BIOS than with my current BIOS which I installed yesterday.
Once I can use Windows again on my desktopcomputer I will run HDD Regenerator to be sure that my harddisk is fine.
Please give me an easy solution which can't go wrong and which doesn't affect any ordinary files (video, audio, games) but at most installations of software (which I can easily reinstall again since I have either the disks or I can download it for free (legally)).

Have you updated the bios as requested by jonathan king in post #2?

Have you run driver verifer as he requested?

You can't just glaze over the recommendations of recognized industry experts.

You are very fortunate to have received assistance from Jonathan.

Karl - please read post 4:

It went horribly wrong! I just updated the BIOS, I followed all the instructions and I restarted the computer. After entering setup, loading default settings, saving the changes and exiting the setup my ventilator went in overdrive just before I got an errormessage: 0x0000007B (0xFFFFF880009A992B, 0xFFFFFFFFC0000034. 0x0000000000000000, 0x0000000000000000) I tried "opstartherstel" (in Englisch literally translated startuprecovery): no result. Windows can't find anything. This time I get this errormessage everytime I trie to start up Windows. How to fix this? Please not a fresh install. I am currently on the internet via a laptop. There must be an option to reset the BIOS to the factury settings? I have flash memory of 2 gigabyte and I could buy an empty DVD if that helps.

Click to expand...

thanks.

Have any idea what went wrong with the bios update?

Petrov,
To make a clean reinstall:
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

Disk check shouldn't be an issue here, and system specs can be found in the MSINFO32 file found in every BSOD report. Karl - just download the report and you'll find more information about the hardware and software than you know what to do with.

Petrov - try pressing F2 or whatever key it displays for System Setup or something along those lines. Once in Setup, find the option to load optimal defaults.