Solved Errors for the NVIDIA Update - unable to log on

Mintos45 · Jul 13, 2012

I was looking around Event Viewer for any problems, and two error relating to the NVIDIA Update showed in "Errors":

1:The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
Logon failure: unknown user name or bad password.

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

2: The NVIDIA Update Service Daemon service failed to start due to the following error:
The service did not start due to a logon failure.

Any idea as to why this is happening?

peppersteak · Jul 13, 2012

Ran into the same issue myself.

On my machine the "NVIDIA Update Service Daemon" service is trying to start using the "UpdatusUser" account. This account does not have the rights to do that.

Try this:
- Open Computer Management.
- Go to Local Users and Groups -> Users
- Doubleclick UpdatusUser
- Click Member Of tab
- Click Add
- Type Administrators then Check Names
- Click OK, OK
- Start Services.msc
- Scroll down to "NVIDIA Update Service Daemon"
- Click Start.
- If all went well you will see a popup saying: The NVIDIA Update Service Daemon service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.

The message speaks for itself.

Regards,
Daniel

Teerex · Jul 13, 2012

If you feel brave enough to do some surgical work in the registry, here is the fix:

Open Registry editor.
Go to this key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList.

The danger here is that you could accidentaly delete yourself as the user, with irreparable consequences, so find the key that ends with 1000, click on it, and verify that the value ProfileImagePath points to your user profile folder. NOW, WHATEVER YOU DO, MAKE SURE TO LEAVE THAT KEY ALONE.

Find the key(s) below, whose value ProfileImagePath points to the UpdatusUser profile folder. The key ends with a number higer than 1000. There may be more than one. Make sure you don't delete another user account, so proceed slowly and act carefully - delete all keys whose ProfileImagePath value contains 'UpdatusUser'. On next start the service should create that user name simply by virtue of logging in and you should be OK then.

Muad Dib · Jul 13, 2012

Discovered the same error. Tried the above solution but it did not work.

In my case I solved it by:

1) Start Services.msc

2) Scroll down to "NVIDIA Update Service Daemon"

3) Right-click it and select Properties

4) Click the Logon tab

5) Click the Log on as: Local System Account button ON

6) Click OK

7) Right click the "NVIDIA Update Service Daemon" and click Start

Hopefully it will Start then Stop. I have not checked this on a re-boot yet. Tied up right now...

Teerex · Jul 13, 2012

Which solution above did you try?

Muad Dib · Jul 13, 2012

Teerex said:
Which solution above did you try?

Whoops. the first one, not yours. Sorry for confusion we were both post at same time.

I just re-booted and the error did not re-occur.

dothackjhe · Jul 13, 2012

Not sure if this is related to the problem, but I just received an email from Nvidia stating that the forums has been closed temporarily due to a suspicious activity from there. Here's the message emailed to me:

Dear NVIDIA Forum User,
We suspended operations of the NVIDIA Forums last week in response to suspicious activity and immediately began an investigation. We apologize that our continuing investigation is taking this long. Know that we are working around the clock to ensure that secure operations can be restored.
Our investigation has identified that unauthorized third parties gained access to some user information, including:

• username
• email address
• hashed passwords with random salt value
• public-facing “About Me” profile information
NVIDIA did not store any passwords in clear text. “About Me” optional profiles could include a user’s title, age, birthdate, gender, location, interests, email and website URL – all of which was already publicly accessible.
NVIDIA is continuing to investigate this matter and is working to restore the Forums as soon as possible. We are employing additional security measures to minimize the impact of future attacks.
All user passwords for our Forums will be reset when the system comes back online. At that time, an email with a temporary password, along with instructions on how to change it, will be sent to your registered email address.
As a precautionary measure, we strongly recommend that you change any identical passwords that you may be using elsewhere.
NVIDIA does not request sensitive information by email. Do not provide personal, financial or sensitive information (including new passwords) in response to any email purporting to be sent by an NVIDIA employee or representative.
Check back on the NVIDIA Forums for updates.

Mintos45 · Jul 14, 2012

Muad Dib said:
Discovered the same error. Tried the above solution but it did not work.

In my case I solved it by:

1) Start Services.msc

2) Scroll down to "NVIDIA Update Service Daemon"

3) Right-click it and select Properties

4) Click the Logon tab

5) Click the Log on as: Local System Account button ON

6) Click OK

7) Right click the "NVIDIA Update Service Daemon" and click Start

Hopefully it will Start then Stop. I have not checked this on a re-boot yet. Tied up right now...

Looks like it worked, no more errors from NVIDIA, thanks

Muad Dib · Jul 15, 2012

Glad it worked! (For both of us)

StanJo175 · Aug 31, 2012

The NVIDIA Update Service Daemon service failed to start due to the following error:
The service did not start due to a logon failure.

I has this issue but I fixed it as follows, rather than doing any of the other suggestions.

Try this:
- Open Computer Management.
- Go to Local Users and Groups -> Users
- Doubleclick UpdatusUser
- Uncheck User must change password at next logon
- Check User cannot change password
- Check Password never expires
- Click OK
- Start Services.msc
- Scroll down to "NVIDIA Update Service Daemon"
- Click Start.

Regards,
Stan

paul1149 · Jan 1, 2013

Bravo, Maud. Thank you.

kk60 · Jan 8, 2013

Worked for me! Thanks Stan!!!

StanJo175 said:
The NVIDIA Update Service Daemon service failed to start due to the following error:
The service did not start due to a logon failure.

I has this issue but I fixed it as follows, rather than doing any of the other suggestions.

Try this:
- Open Computer Management.
- Go to Local Users and Groups -> Users
- Doubleclick UpdatusUser
- Uncheck User must change password at next logon
- Check User cannot change password
- Check Password never expires
- Click OK
- Start Services.msc
- Scroll down to "NVIDIA Update Service Daemon"
- Click Start.

Regards,
Stan

Monsterru · Apr 18, 2013

For those who, like me, have Windows 7 Home that came with the machine and can't access the Users and Groups feature (thank you Microsoft!!!)

Open command prompt as Administrator and type:
WMIC USERACCOUNT WHERE "Name='UpdatusUser'" SET PasswordExpires=FALSE

Should do the same thing as above

You should get a response like this, with a different domain name of course

Updating property(s) of '\\LENOVO\ROOT\CIMV2:Win32_UserAccount.Domain="Lenovo",N
ame="UpdatusUser"'
Property(s) update successful.

richardsb · Aug 6, 2014

I tried StanJo175 option

- Open Computer Management.
- Go to Local Users and Groups -> Users
- Doubleclick UpdatusUser
- Uncheck User must change password at next logon
- Check User cannot change password
- Check Password never expires
- Click OK
- Start Services.msc
- Scroll down to "NVIDIA Update Service Daemon"

and it worked a treat
Thank you StanJo

Regards
Richard

armyslowrdr · Feb 24, 2015

I have this error. Would this help me get passed the monitor is grey and nothing happens after the windows 7 splash screen after installing the latest Nvidia driver ?

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