updated realtek driver thru vaio update and now i have no sound

bwh · Jul 16, 2012

hi, i downloaded thru the vaio update the latest realtek driver version 6.0.1.6526. Now i have no sound whatsoever and neither sony or realtek have replied to my emails. the speaker icon in the bottom rh corner has am=n x in it like its muted but when i hover over it it says no audio output device is installed. i have been to the sony support site and tried re-updating version 6.0.1.6526 but it still has no sound... help! running win 7 home prem 64bit on a sony vaio c series vpccb15fg.
I have uninsalled and reinstalled driver to no avail

fireberd · Jul 16, 2012

Did you try a "rollback" to the previous version (that apparently worked)? Go to the Device Manager, display the sound and in the Driver section you can "rollback" the driver to the previously installed version. Or if that does not work, use the System Restore and restore the PC back to a date when the old driver was installed and it worked.

bwh · Jul 16, 2012

hi fireberd, i just tried to rollback and it is not highlighted... and i unfortunately i have never created a system restore point. i thought i had but i must be thinking about my other computer.

fireberd · Jul 16, 2012

Does the Sony site list an earlier version sound driver?

When you uninstall/reinstall you need to uninstall, restart the PC and then reinstall. If you just uninstall/reinstall without restarting the original problem can still be there.

One more thing to try, go to the Device Manager, RIGHT click on the entry for the device and then LEFT click "Uninstall". Also check the box to uninstall the drivers then restart the PC and Windows will detect and reinstall the sound (and may use a Sony driver or it may use some other driver). If the sound works, you are back in business.

bwh · Jul 16, 2012

when i uninstalled and restarted thru the device manager it installed itself but still no sound and from what i can tell there is no older version on the sony site. realtek have been less than no help, they didnt even email me back. sony said they can fix it but it will take 1-2 weeks...

fireberd · Jul 16, 2012

What is the status in the Device Manager? Does it have an error code or is it "working OK"?

bwh · Jul 16, 2012

no error code, it says its working okay. when i hover over the speaker symbol in the bottom right it says no audio device is installed

arizonajack · Jul 16, 2012

Check your settings to make sure your rear jack (where the speaker jack is in) is selected as the live jack.

bwh · Jul 17, 2012

i dont know what exactly you mean, i am using a sony vaio laptops internal speakers

fireberd · Jul 17, 2012

Go to the Control Panel/Hardware and Sound and finally Sound panel. In the playback section do you have "Speakers" showing? Is it enabled and shown as default playback device? or is it disabled? If its disabled, enable it and see if that changes things.

bwh · Jul 17, 2012

yes it is showing as realtek high definition device and it is ticked

fireberd · Jul 17, 2012

That says it should be working. As it isn't, after all you have checked or done I would suspect a Windows problem. Unfortunately, if my suspicions are correct it is going to take a complete reinstall.

bwh · Jul 19, 2012

aah, crap. i was really hoping not to send it away... thanks anyways

updated realtek driver thru vaio update and now i have no sound

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