Dropped laptop - BSOD

tatewinch

New member
Local time
11:42 AM
Messages
2
hey guys ive never needed to use a help site before but yesterday i dropped my laptop, the screen went black for a short moment before getting the blue screen. Now everyime i start up my laptop it gets the BSOD, i tryed running the startup repair but it detects no problems. I booted into safemode and got the following message

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80063B1010
BCP2: FFFFF88004926D20
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


im using an acer aspire laptop with windows 7 64 bit, which was installed by a computer tech last time i had troubles with it.

I dont really know anything about computers.
 

My Computer My Computer

At a glance

windows 7 ultimate
OS
windows 7 ultimate
bump

for some reason i cannot boot in safemode anymore, gets stuck on 'CLASSPNP.SYS'
 

My Computer My Computer

At a glance

windows 7 ultimate
OS
windows 7 ultimate

My Computer My Computer

At a glance

Windows 7 Home Premium 64 BitIntel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz6.00 GB Hundai HMT125U6BFR8C-H9ATI Radeon HD 4850
Computer Manufacturer/Model Number
HP Pavilion e9110t
OS
Windows 7 Home Premium 64 Bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz
Motherboard
Pegatron IPIEL-LA3
Memory
6.00 GB Hundai HMT125U6BFR8C-H9
Graphics Card(s)
ATI Radeon HD 4850
Sound Card
Realtek High Definition Audio/ATI High Definition Audio
Monitor(s) Displays
Acer AL2216W
Screen Resolution
1680x1050
Hard Drives
Hitachi HDP725050GLA360 ATA Device 500 GB
PSU
Unknown/installed by HP
Case
HP generic case
Cooling
Intel Stock Cooling
Keyboard
HP Keyboard
Mouse
HP Mouse
Internet Speed
Download: 19.15 Mbps Upload: 1.67 Mbps
Other Info
Network Adapter Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)
Network Adapter 802.11n Wireless PCI Express Card LAN Adapter
tatewinch,
Since you say that you dropped the laptop, then i would:
1. remove the battery
2. of course disconnect the cord to the mains
3. hold power on switch down for 30 seconds (helps in discharging components that store energy)
4. remove the ram
5. reseat the ram
6. disconnect and remove the disk drive
7 reinsert and reconnect the disk drive.
8. reinsert battery
9. connect to mains
10. power on.
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate SP1 64-bitAMD A10-4600M6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)AMD Radeon HD 7660G
Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
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