Toshiba Satellite Pro C650 - Audio cutting out

Lukefeeney

New member
Hi Guys,

I have searched high and low for the answer to this and its driving me insane. I really hope you guys can help me out!

I have a Toshiba Satellite Pro C650 01301J laptop running Windows 7 Professional 32Bit. I try and listen to music either through spotify or simply using my library of music in Windows Media Player, however after a while the audio cuts out. It isnt muted in mixer and the song keeps playing as if nothing has happened, except I cant hear anything. This is fixed when I mute and unmute or turn the volume up or down using the fn keys. When I first start up the music it will take 5 minutes or so before it happens, however once it starts it will cut out every 10 seconds or so. This gets extremely annoying and I am convinced there must be a solution.

My audio driver is Conexant CX20671 SmartAudio HD version 4.119.0.61. I have tried deleting this and reinstalling it, downloading an older driver and updating it. It tells me it is the latest driver but its still not solved the problem.

Has this happened to anyone else? Is there another driver I could try or perhaps a program that is causing it?

I would really appreciate your help on this as its driving me crazy being unable to listen to any form of music without having it cut out every 10 seconds...
 

My Computer

OS
Windows 7 Professional 32Bit
This sounds like a hardware problem, and if that is the case nothing you can do with software and drivers.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
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