BSOD Copying large folders to new WD 3TB internal drive

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govikes

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BSOD ntoskrnl.exe 000000f4 when xfer large folders to sata 3TB hdd

Hi All,

Just found this forum, first time poster. I'm a programmer but don't know too much about hardware/screen dumps etc...To get to the point, I'm encountering the problem below:

Just bought a new cyberpowerpc from Fry's, installed a 3rd hard drive (Western Digital 3TB). Everything seems okay except when I try to copy any large files/folders to the new drive. I'm using a folder that is 11.3GB with 686 files. I can copy it from drive 1 to drive 2 no problem. When I copy it from drive 1 or drive 2 to the third drive (the 3TB one), it will start copying then sometime soon after, explorer will close itself down and the computer will end up rebooting itself. Sometimes there will be a BSOD and sometimes it will just reboot without the BSOD.

I have tried to attach the dmp files etc...using the recommendations of the forum. Any help would be very much appreciated. I'd like to use this new drive for backups (it's the reason I got a new pc, my old one crashed and I didn't have a good backup system).

Thank you for your time, please help if you are able. :)

EDIT: I've run chkdsk, scanf, sea tools etc..on all drives and they all appear to be okay if that helps...
 
Last edited:

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110 Views - any ideas out there? I'm clueless as to what the dmp files are telling me, but am happy to update drivers etc...just looking for some options. I can reproduce this consistently so will know right away if something fixes the problem. Just downloaded and ran the WD DataLifeguard diagnostics and the hard drive passed all tests.

Sometimes I see a message saying "Intel Rapid Storage Technology - Disk on port 0...removed" - could this be a bad driver or something? Also, the HD didn't come with a cable so I just bought the only one i could find at Best Buy - could that make a difference? Thanks!
 

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Windows 7 Professional
If nobody can help, could you please provide some links or explain to me how I can decipher the information found in the diagnostic zip file I've included...? Please... :)
 

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Windows 7 Professional
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Windows 7 Professional
bumpity... XD
 

My Computer My Computer

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Windows 7 Professional
OS
Windows 7 Professional

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel Core i5-4570 CPU @ 3.20GHz8GB DDR3-1596 - Dual ChannelNVIDIA GeForce GTX 750 Ti SC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 8.1 Pro x64
CPU
Intel Core i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Z87-D3HP-CF
Memory
8GB DDR3-1596 - Dual Channel
Graphics Card(s)
NVIDIA GeForce GTX 750 Ti SC
Sound Card
Onboard
Monitor(s) Displays
Samsung
Screen Resolution
1920x1080
Hard Drives
SSD - 120GB
Second - 1TB
Antivirus
MSE
Browser
Chrome
Thank you so much Justin, sorry about the bump, I didn't know - won't happen again. I'll try the Memtest and get back to you.
 

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Windows 7 Professional
I ran 7 tests and it said Pass: 7, Errors: 0. I didn't now how to do a screen capture but I took a picture with my phone. It ran for about 8 hours. Is there specific information other than this that you need? If the memory is okay, any other ideas on what might be the culprit? Thank you!
 

My Computer My Computer

At a glance

Windows 7 Professional
OS
Windows 7 Professional

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel Core i5-4570 CPU @ 3.20GHz8GB DDR3-1596 - Dual ChannelNVIDIA GeForce GTX 750 Ti SC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 8.1 Pro x64
CPU
Intel Core i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Z87-D3HP-CF
Memory
8GB DDR3-1596 - Dual Channel
Graphics Card(s)
NVIDIA GeForce GTX 750 Ti SC
Sound Card
Onboard
Monitor(s) Displays
Samsung
Screen Resolution
1920x1080
Hard Drives
SSD - 120GB
Second - 1TB
Antivirus
MSE
Browser
Chrome
I did run sfc /scannow previously and everything looked good. I have an appointment in 30 minutes but will try again when I get back.

The pc crashed again last night while I was asleep so it looks like now it's occurring even without copying files or doing any work which is not a good sign...

Any idea where I would find the multimedia controller drivers? Should I just google that string? Thanks!
 

My Computer My Computer

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Windows 7 Professional
OS
Windows 7 Professional
The SFC /SCANNOW just completed and said it did not find any integrity violations. Any other ideas? Also, I think the multimedia audio controller device might be referring to an old sound card I was going to use. I'll just take the card out, I don't think there are any windows 7 drivers for it (it was an old SoundBlaster Live 5.1 card I think - it's been with me awhile...)

Any other ideas on what I can try?
 

My Computer My Computer

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Windows 7 Professional
OS
Windows 7 Professional
I had a lot of crashes today - it took hours to get back into windows. I took out the 3 TB hard drive yesterday and things seemed stable, so I began a Microsoft Backup with Image to a network drive. The backup file got to about 120GB and them my computer shut down. After multiple chkdsks and repairs I finally am back into windows again. I have no idea what is going on but it seems like any time I begin a lengthy process (e.g. windows backup, acronis backup, copying large folders) my machine will crash. For everything else, it is stable. Obviously this is a huge problem as I can not back up any of my work. Does anyone have any ideas on what could be happening? It is a brand new system, this is so annoying. Thank you...
 

My Computer My Computer

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Windows 7 Professional
OS
Windows 7 Professional
Got a few more BSODs with stop codes 0x7E followed by 0x6B - this one happened without anything major running. I think I was just in a browser, no large file copies etc...I could really use some help if anyone out there has time, I'm out of my area of expertise here and have no idea what to do. I just opened the case and moved the video card down, took out the wireless card and switched my two memory sticks to alternate locations (1,3 instead of the default 2,4), but right now I'm just grasping at straws...
 

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Windows 7 Professional
Post up the new crash files.

-Justin
 

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel Core i5-4570 CPU @ 3.20GHz8GB DDR3-1596 - Dual ChannelNVIDIA GeForce GTX 750 Ti SC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 8.1 Pro x64
CPU
Intel Core i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Z87-D3HP-CF
Memory
8GB DDR3-1596 - Dual Channel
Graphics Card(s)
NVIDIA GeForce GTX 750 Ti SC
Sound Card
Onboard
Monitor(s) Displays
Samsung
Screen Resolution
1920x1080
Hard Drives
SSD - 120GB
Second - 1TB
Antivirus
MSE
Browser
Chrome
Here they are - thank you..
 

My Computer My Computer

At a glance

Windows 7 Professional
OS
Windows 7 Professional

My Computer My Computer

At a glance

Windows 8.1 Pro x64Intel Core i5-4570 CPU @ 3.20GHz8GB DDR3-1596 - Dual ChannelNVIDIA GeForce GTX 750 Ti SC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom
OS
Windows 8.1 Pro x64
CPU
Intel Core i5-4570 CPU @ 3.20GHz
Motherboard
Gigabyte Z87-D3HP-CF
Memory
8GB DDR3-1596 - Dual Channel
Graphics Card(s)
NVIDIA GeForce GTX 750 Ti SC
Sound Card
Onboard
Monitor(s) Displays
Samsung
Screen Resolution
1920x1080
Hard Drives
SSD - 120GB
Second - 1TB
Antivirus
MSE
Browser
Chrome
I will do that - I'm not sure if it's a virus because I've been getting bsod/restarts just a day or two after I got the system, before I really even was on the internet (unless it had a virus out of the box or something). I have run security essentials and malewarebytes in the past with no issues, but I'm not sure I did a full scan. I'll do that now.

In the meantime, I ran sfc /scannow again and this time it said "Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log"

I have attached the log if that helps. Thanks!
 

My Computer My Computer

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Windows 7 Professional
OS
Windows 7 Professional
I'm also wondering if maybe my power supply is bad and that could be causing the services to stop? I'm on a UPS but maybe my computer battery is bad? Just a guess - I don't suppose there is an app like memtest for batteries?
 

My Computer My Computer

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Windows 7 Professional
OS
Windows 7 Professional
Security Essentials passed full scan. Running Malwarebytes now and it's looking good so far. I'll update tomorrow after it finishes - thanks
 

My Computer My Computer

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Windows 7 Professional
OS
Windows 7 Professional
Hi Justin,

I ran all three virus scans and no malicious programs were detected. I didn't know about Windows Defender Offline, that will be useful in the future. Do you have any other ideas what could be causing all these random services to fail? Bad motherboard or power supply? Would faulty memory do this? I don't really have a lot of cash to go out and buy all new stuff since i just bought this machine so any educated guess as to what to look at first? Thanks!
 

My Computer My Computer

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Windows 7 Professional
OS
Windows 7 Professional
I have updated windows from a disk to see if that helps. If it doesn't, I'll probably start swapping out hardware - with my luck, I'm sure I'll get another bsod soon so any advice on what hardware I should swap out first? I'm thinking about starting with either the power supply or memory since I'm nervous about an entirely new motherboard...
 

My Computer My Computer

At a glance

Windows 7 Professional
OS
Windows 7 Professional
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