Can you post your specs.
Use these links to find your system specs.
Speccy Free System information Utility
System Info - See Your System Specs
Same issues you were having in January?
Yes I think so.
Were the RAM and motherboard replaced since then?
Yes they were replaced last week.
How long ago did you do the re-install?
Last Friday.
All three crash dumps are corrupt and not useful.
They are all the same Stop code.
Code:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
This is a very common bugcheck.
FAILURE_BUCKET_ID: X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
Yes thats the code I always see - how do I get a valid dump to write?
I see the Citrix drivers are still installed.
Update or remove these drivers for testing.
Code:
dne64x.sys Tue Nov 11 09:01:24 2008 - Citrix Deterministic Network Enhancer Miniport or Cisco Systems VPN Client
The system was crashing before I re-installed Citrix VPN - I really need this on my machine very day in order to work with my clients. Also I did try unistalling the Cisco drivers earlier this year and the machine still crashed.
Update or remove:
Code:
smihlp.sys Fri Mar 13 20:47:32 2009 - SMI helper driver - Likely part of the UPEK Protector Suite
Do you know what this is for?
From google it seems it is the fingerprint driver installed as standard on Lenovo machines.
Update all your drivers from the Lenovo site.
Is this the right laptop:
ThinkPad X220?
Post the drivers you update.
Be sure to update the CD ROM drivers.
Which BIOS version do you have?
I updated all my drivers over the weekend and it still crashed today. There is no CD ROM on this machine.
Have you been running the Intel Tool Box on your SSD?
No I don't think so - not sure what this or SSD are?
Uninstall PC Doctor for testing.
Have you been running this or any other cleaner software?
Can't find this anywhere to remove it - no haven't installed anything extraneous since the reinstall last week.
Post the full BSoD report package if you have another crash.
From your Sys Event Logs:
Code:
Event[135]:
Log Name: System
Source: Service Control Manager
Date: 2012-07-26T13:30:31.383
Event ID: 7030
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: spinningcube2
Description:
The Cisco Systems, Inc. VPN Service service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.
Remove this for testing.
A few of these.
Code:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 2012-07-26T13:54:27.058
Event ID: 89
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: spinningcube2
Description:
ACPI thermal zone ACPI\ThermalZone\THM0 has been enumerated.
_PSV = 0K
_TC1 = 0
_TC2 = 0
_TSP = 0ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 372K
_HOT = 0K
_PSL - see event data.
Event[177]:
Log Name: System
Source: EventLog
Date: 2012-07-26T13:54:34.000
Event ID: 6008
Task: N/A
Level: Error
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: spinningcube2
Description:
The previous system shutdown at 1:44:46 PM on ?26/?07/?2012 was unexpected.
Your CPU has been over heating, have you cleaned the dust out of the laptop?
Have you been checking your temperatures?
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
As mentioned before it only seems to crash when at my office. I have disconnected everything (monitor, keyboard, mouse) step by step and still it was crashing. I have now removed the ethernet cable and am running off wireless (which I do at home) and it has not crashed all day. Am out of the office the rest of the week but will keep testing this theory next week. Any thoughts on if this is a possibility appreciated. I have checked all the network adapter drivers and they were all up to date.
