Solved Perfmon.exe /report not generating after installing bluetooth driver

mattanur · Aug 4, 2012

I have a HP 630 notebook with win7 Ultimate 64 bit.When I tried to generate a system health report I am getting a time out error. So I went through many threads here about this problem but could not find a solution. Finally I made a clean Install and ran the perfmon.exe and found that I could generate the report. But when I installed the recommended driver Atheros Bluetooth driver(64) from HP's site, the report generation failed and gives time out error. My dilemma is that if I uninstall the bluetooth driver I can run system health report but bluetooth will not work. What am I to do to get both?

centaur78 · Aug 4, 2012

Here's something from the helpfiles

You can also create a new report for a data collector set by typing perfmon /report "Data_Collector_Set_name" at a command prompt. Typing perfmon /report without any other parameters will generate the System Diagnostics report.

mattanur · Aug 5, 2012

No luck there also! I am getting same error "report generation timed out".
Thanks for the reply.

centaur78 · Aug 5, 2012

hmmm

Time out error usually occur if you are trying to do report for a remote computer.

Are you using the templates or manually creating it ?? I am presuming you are under the administrative group .... because certain report can only be modified or created by this group.

What are your data collector sets for this report...

mattanur · Aug 5, 2012

I am using the templates and not manually creating. On expanding the newly created collector set in the Reports folder, I am getting only the graphical display and not the one in the report format.

centaur78 · Aug 5, 2012

all right

For easy understanding i created a video for your reference.. sorry no sound though....http://www.youtube.com/watch?v=jUb07gew2v8

mattanur · Aug 5, 2012

Yes, I did exactly as u showed in the video. But after collecting data for 60 secs. and generating report I got only the graphical display.

centaur78 · Aug 6, 2012

Right click on the HP-PC_20... report > then View > Then Report again.. !!! what you have is the process monitor view...
and you also have the folder view ...

If you still want me to look into it.... Download teamviewer QS and i can help you remotely.

mattanur · Aug 6, 2012

I would like to get ur support. I have downloaded the file and am ready, my ID 839 878 365.

centaur78 · Aug 6, 2012

could you be start teamviewer now

centaur78 · Aug 6, 2012

are u able to run report

mattanur · Aug 7, 2012

I am sorry that I could come back and post now only. Today morning I updated the driver software for BLUETOOTH SUITE
and now I am able to generate the report. Many many thanks for your kind support and valuable tips. I have attached the report.

centaur78 · Aug 12, 2012

Hi

Its good to see the problem has been resolved. Appreciate if you could close the thread as resolved..

Thanks

mattanur · Aug 13, 2012

I don't know whether to close the thread or continue. The driver I installed started to give trouble so I downloaded the latest version of Atheros Bluetooth driver 3011 + HS from HP and alas! I am back to square one.i.e, report generation period timed out and no report in data collector sets. So I think basically the Atheros driver is blocking the report generation and I will have to be satisfied with What I get. Anyway I will keep the thread open so that someday I may get a solution. Thank u friend.

centaur78 · Aug 13, 2012

which version of the bluetooth sofware are you using

centaur78 · Aug 13, 2012

Here is what you can try ....

Since you are able to generate a report when BT driver is not installed.... then lets do it another way....

First completely remove the bluetooth suite.

then download the latest driver from HP... and use 7zip to extract the files to a folder...

Go back to the device manager and right click the bluetooth device or unknow device if you uninstalled it and choose the update option... then select this directory as the driver folder... Windows will automatically install the driver without the whole suite...

Once this is done....reboot and go back to Prefmon .... and see if it works.

mattanur · Aug 13, 2012

I have downloaded and installed the latest version Atheros AR3011 Bluetooth driver version7.4.0.102.

I uninstalled the above driver and updated the driver software from Device Manager which showed Generic Bluetooth driver. After updating the adapter AR3011 was installed but immediately showed that windows has disabled this device, as it reported problems.

Perfmon report generated after this is attached.

centaur78 · Aug 14, 2012

mattanur said:
I have downloaded and installed the latest version Atheros AR3011 Bluetooth driver version7.4.0.102.

I uninstalled the above driver and updated the driver software from Device Manager which showed Generic Bluetooth driver. After updating the adapter AR3011 was installed but immediately showed that windows has disabled this device, as it reported problems.

Perfmon report generated after this is attached.

View attachment 226293

I'm not sure where you got that version from... but as per HP and your laptop the version provided by them is 7.2.....

Try this by uninstalling the version you have and follow the same instruction for installation as above..

NOTE: 7.2 version is suitable for your laptop

HARDWARE PRODUCT MODEL(S):
Compaq Mini 10 NetBook PC
Compaq Presario CQ43 Notebook PCSeries
Compaq Presario CQ57 Notebook PCSeries
HP 2000 Notebook PC
HP 430 Notebook PC
HP 431 Notebook PC
HP 630 Notebook PC
HP 631 Notebook PC
HP Mini 110 NetBook PC
HP Mini 210 NetBook PC
HP Pavilion dm4 Notebook PC Series
HP Pavilion dv4 Notebook PC Series
HP Pavilion dv6 Notebook PC Series
HP Pavilion dv7 Notebook PC Series
HP Pavilion g4 Notebook PC Series
HP Pavilion g6 Notebook PC Series
HP Pavilion g7 Notebook PC Series
HP ProBook 4435s Notebook PC
HP ProBook 4436s Notebook PC
HP ProBook 4535s Notebook PC

and 7.4 is not suitable for your model but only for the below

HARDWARE PRODUCT MODEL(S):
Compaq Mini CQ10 NetBook PC
Compaq Presario CQ43 Notebook PCSeries
Compaq Presario CQ57 Notebook PCSeries
HP 2000 Notebook PC
HP Folio 13 Notebook PC
HP Mini 110 NetBook PC
HP Mini 210 NetBook PC
HP Pavilion dm1 Notebook PC Series
HP Pavilion dm4 Notebook PC Series
HP Pavilion dv4 Notebook PC Series
HP Pavilion dv6 Notebook PC Series
HP Pavilion dv7 Notebook PC Series
HP Pavilion g4 Notebook PC Series
HP Pavilion g6 Notebook PC Series
HP Pavilion g7 Notebook PC Series
HP Slate 2 Notebook PC

mattanur · Aug 15, 2012

The version 7.2 does not contain a separate driver folder after unzipping, whereas the version 7.4 contains a driverfolder. The Version 7.4 was automatically downloaded using the HP Support Assistant Utility. After many uninstall, reinstall and restatrts, once I succeeded to get the driver installed via Device Manager, but it was not stable; it disappeared after the laptop got off sleep. The driver returned to disabled state and could not be revived.So without the suite the bluetooth will not function smoothly.

mattanur · Aug 18, 2012

I have something to show. The report.xml file created in the Folder of data collector sets could not be opened due to error viz., XML page cannot be displayed.

I think this prevents the report generation.

Solved Perfmon.exe /report not generating after installing bluetooth driver

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