Solved BSOD - Computer locks up and reboots every 45-60 minutes

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xynie

New member
Local time
10:26 AM
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Hey all, I have been trying to troubleshoot an issue I am complete stumped. I have a Windows 7 Home Premium 64-bit HTPC that I use daily for media (living in China it is rough to get US TV). For the past few days it has been randomly rebooting after about 45-60 minutes. After reboot it gives a blue screen and an inaccessible boot device error. I shut down the PC complete, turn back on, and it boots up fine. After about an hour, it happens again. Not sure if it is a hardware or software issue, I just find it strange that it happens every time after a certain number of minutes, then I reboot and the problem goes away.

I have ran CHKDSK with both options, it found no errors on my system drive. I also ran a Windows repair from my install CD, the issue still occurs. Not sure if maybe it is a hardware issue, just think it is strange that it happens in that ~50 minute window every time.

Attached is the tool results, would appreciate any help you can give.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
After another lockup instead of shutting down I did a soft reboot. After reboot I get the error:

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

1. Insert your Windows installation disc and restart your computer
2. Choose you language settings, and then click "Next."
3. Click "Repair your computer"

If you do not have this disc, contact your system administrator or computer manufacturer for assistance.

Status: 0xc000000e

Info: The boot selection failed because a required device is inaccessible.


After a hard reboot it works fine again.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
Probably caused by : EtronXHCI.sys ( EtronXHCI+afe2 ) = Etron USB 3.0 Extensible Host Controller Driver
This is my 1st time so do not expect best of me, if i cannot figure this out i will get someone better to help.
That is pointing at the usb 3.0 drivers. I 1st want to suggest updating them here
Etron Technology Inc.
Should be one of the host controllers, i cannot tell as to which model it is based on the current information. If you can find out which of these it is
EJ168 = Etron Technology Inc.
EJ188 = Etron Technology Inc.
EJ198 = Etron Technology Inc.
Download the appropriate one (found near bottom of the above links) , to update the drivers. If not you can also go into device manager and temporarily disable the USB port to see if the computer can make it past its 50 minute mark.
To do so open device manager and right click the usb 3.0 Host controller port and press disable.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo...4.00 GBATI Mobility Radeon HD 5730
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
I downloaded the latest drivers, all three controllers all point to the same setup file on the manufacturers site. After running the setup it said that the driver install failed and to contact the manufacturer.

I disabled the device, rebooted, and the problem occured again.

I have now completely disabled the USB3.0 Controller in BIOS and will see how it works.

Thanks!
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
Good move, if that works post back. Because that is a temporary fix and i want to try to possibly get the usb 3.0 up and able to run. Unless u don't mind using slower 2.0 ports and having an unusable 3.0. Anyways post back with how that goes:)
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo...4.00 GBATI Mobility Radeon HD 5730
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
No luck, still rebooting. Thanks for the suggestions...
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
I did some research and the website does not have the latest drivers -_-
Last try before i get a mastermind in here.
1. Download this driver(most up to date compatible version i could find): Removed link
2. extract the drivers to a new folder, name does not matter and location does not matter.
3. Go into programs and features and look for a Etron 3.0 uninstall if it is there. If not leave it be.
4. Go to device manager and right click uninstall the etron usb 3.0
5. now got to where you extracted the files in step 2, and select the setup and install it.
6. go to device manager check to see if the etron usb 3.0 is there. If so, see if your computer runs fine from now. If it is not there, also see how the computer runs.
 
Last edited:

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo...4.00 GBATI Mobility Radeon HD 5730
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
Xynie

first update your system profile using this......
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
Computer Manufacturer/Model Number
Nothing specific....what ever the clients provide for Repair
OS
Windows 7 ultimate x64

My Computer My Computer

At a glance

Windows 7 Ultimate 32 bitAMD Phenom(tm) II X4 B50 Processor4 GB DDR3 AMDNVIDIA GeForce GT 440 Nvidia gt 440
Computer Manufacturer/Model Number
NVIDIA/NVDAACPI
OS
Windows 7 Ultimate 32 bit
CPU
AMD Phenom(tm) II X4 B50 Processor
Motherboard
ASUSTeK Computer INC. M5A78L-M LX
Memory
4 GB DDR3 AMD
Graphics Card(s)
NVIDIA GeForce GT 440 Nvidia gt 440
Monitor(s) Displays
SyncMaster940N
Updated System Specs as requested. Also, updated the driver to the lastest USB 3.0 version given... still does not work. Failed on install, error is: This device cannot start. (Code 10)
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
ok

1. Disable the "Windows Search Service"

2. Disable the below from startup

IAStorIcon REG_SZ C:\Program Files (x86)\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe
Adobe ARM REG_SZ "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
NBAgent REG_SZ "C:\Program Files (x86)\Nero\Nero BackItUp & Burn\Nero BackItUp\NBAgent.exe" /WinStart

ASRockXTU REG_SZ
uTorrent REG_SZ "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED
Click to expand...

3. Uninstall the Etron driver you installed now ... to this version which is currently supported by the motherboard... This driver is dated 2/20/2011...

4. What is connected to this USB port ???
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
Computer Manufacturer/Model Number
Nothing specific....what ever the clients provide for Repair
OS
Windows 7 ultimate x64
also check under bios if USB 3.0 Controller is enabled
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
Computer Manufacturer/Model Number
Nothing specific....what ever the clients provide for Repair
OS
Windows 7 ultimate x64
Xynie..

Let me know if you BSOD on the 0.96 version of the driver. I have the version 0.101 version that should solve your problem
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
Computer Manufacturer/Model Number
Nothing specific....what ever the clients provide for Repair
OS
Windows 7 ultimate x64
Completed all requested steps, also ensured version 1.0.0.96 (1/2011) was installed after uninstalling other versions. Same issue, This device cannot start. (Code 10)

BIOS Settings
USB 3.0 Controler - Enabled
USB 3.0 Legacy Support - Disabled

There are no devices plugged into the 3.0 ports, only a few devices (external HDD, Bluetooth Mouse/Keyboard) plugged into 2.0 ports.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
ok

here is the 0.101 version... this is know to resolve the issue with your motherboard.

Install this and let me know ....
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
Computer Manufacturer/Model Number
Nothing specific....what ever the clients provide for Repair
OS
Windows 7 ultimate x64
Uninstalled the old version, installed 0.101. It immediately put up a BSOD, did a CHKDSK, and then rebooted. Strange part is after the reboot I don't see any components with issues (no failed to start messages)... but I also don't see a 3.0 Controller in device manager. It all looks normal, its just not there.

I will let you know if it locks up again over the next hour.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
did u check under usb ??? it should be there
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
Computer Manufacturer/Model Number
Nothing specific....what ever the clients provide for Repair
OS
Windows 7 ultimate x64
Screenshot attached...
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
weird I just looked at the driver inf file and it shows like this

Etron="Etron Technology Inc."
Etron.Mfg="Etron Technology Inc."
Etron_DISKID = "Etron USB 3.0 Device Driver Installation Disk"
Etron_XHCI.DriverDesc="Etron USB 3.0 Extensible Host Controller Driver"
Etron_HUB3.DriverDesc="Etron USB 3.0 Extensible Hub Driver"
Etron_XHCI.DeviceDesc="Etron USB 3.0 Extensible Host Controller"
Etron_RTH3.DeviceDesc="Etron USB 3.0 Extensible Root Hub"
Etron_HUB1.DeviceDesc="Etron USB1 (FS) Hub"
Etron_HUB2.DeviceDesc="Etron USB2 (HS) Hub"
Etron_HUB3.DeviceDesc="Etron USB3 (SS) Hub"
USBClassName="Universal Serial Bus controllers"
Click to expand...

Could you click on the "scan for hardware changes" and see if something comes up
 

My Computer My Computer

At a glance

Windows 7 ultimate x64
Computer Manufacturer/Model Number
Nothing specific....what ever the clients provide for Repair
OS
Windows 7 ultimate x64
Nope, no new devices found.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home Premium 64-bit 7601 ...Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz8.00 GBIntel(R) HD Graphics 3000
OS
Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz
Motherboard
ASRock H67M
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) USB Audio Device (3) Real
Screen Resolution
1280 x 720 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) M4-CT064M4SSD2 (2) ST2000DL003-9VT166
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