Lost USB recognition - Help

G

glennc

New member
Hello,
I have been using an Sansa MP3 player for quite a while now. Yesterday, don't know exactly what happened, but when I plugged it in I saw an unrecognized device message on the task bar tray. The Sansa software failed to run automatically also. I checked the Remove Hardware icon on the taskbar and it failed to show the Sansa player, it always did before. In Windows Explorer the device is shown. How can I correct this issue? Thanks for any assistance.
Glenn
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self-Built
OS
Windows 7 Ultimate
CPU
AMD Phenom-II X4 965
Motherboard
Gigabyte GA-MA785GM-US2H
Memory
8192 MB DDR2-SDRAM
Graphics Card(s)
ATI Radeon HD 4200
Sound Card
ATI Radeon HD 4200 High Definition Audo
Monitor(s) Displays
LG Electronics W1943
Screen Resolution
1360 X 768
Hard Drives
C: 500 GB Caviar Black SATA
E: 500 GB Caviar Black SATA
PSU
Ultra LSP 750
Case
Ultra XBlaster
Cooling
2 Fans, CPU Fan, PS Fan
Keyboard
Acer
Mouse
Logitech
Internet Speed
6 MB
1st While the device is plugged in go to device manager find the sansa mp3 within device manager, and then right click it and press uninstall. After that unplug the device from the computer and plug it back in. It should install the drivers. Tell me how this goes.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
Hello Skylais,
Thanks for the help! No luck. I took out and reinstalled everything from Sansa. Another weird additional issue, in my user account, the Sansa updater comes up and displays on the desktop when the player is plugged in, it will not do this as the Administrator!!!??? The Device manger shows it, the explorer shows it, but the device eject icon does not show it. Lost in cyberspace....
Glenn
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self-Built
OS
Windows 7 Ultimate
CPU
AMD Phenom-II X4 965
Motherboard
Gigabyte GA-MA785GM-US2H
Memory
8192 MB DDR2-SDRAM
Graphics Card(s)
ATI Radeon HD 4200
Sound Card
ATI Radeon HD 4200 High Definition Audo
Monitor(s) Displays
LG Electronics W1943
Screen Resolution
1360 X 768
Hard Drives
C: 500 GB Caviar Black SATA
E: 500 GB Caviar Black SATA
PSU
Ultra LSP 750
Case
Ultra XBlaster
Cooling
2 Fans, CPU Fan, PS Fan
Keyboard
Acer
Mouse
Logitech
Internet Speed
6 MB
glen,
try:

USB DEVICE IS UNKNOWN
Go into Device Manager.
A code of 43 indicates hardware problems.
A code of 28 indicates software problems.

Code of 43 causes:
1. device broken
2. cable broken
3. usb port “broken”
4. device has internal error or hung. Try unplugging, powering off, reconnect, power on
5. insufficient power: usb port supplies 100 mA whereas a hub provides 500 mA

Code of 28 causes:
1.upstream hub has failed or is hung. try power-cycling hub or replacing hub
2.windows unable to locate driver and no device descriptor string present. Contact manufacturer for driver.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
karlsnooks said:
glen,
try:

USB DEVICE IS UNKNOWN
Go into Device Manager.
A code of 43 indicates hardware problems.
A code of 28 indicates software problems.

Code of 43 causes:
1. device broken
2. cable broken
3. usb port “broken”
4. device has internal error or hung. Try unplugging, powering off, reconnect, power on
5. insufficient power: usb port supplies 100 mA whereas a hub provides 500 mA

Code of 28 causes:
1.upstream hub has failed or is hung. try power-cycling hub or replacing hub
2.windows unable to locate driver and no device descriptor string present. Contact manufacturer for driver.
Click to expand...

Howdy karlsnooks,
The device functions, so there is at least that. The USB tried to fix it and failed..... Oh well! Now I have a ton of USB ports listed in the Device manager. How do I know which one it is, sorry for the lack of knowledge. The couple I stumbled through and one did mention the Sansdisk said it they were functioning properly. I will follow the links and see if I can decipher the information. Thanks kind Sir!
Glenn
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self-Built
OS
Windows 7 Ultimate
CPU
AMD Phenom-II X4 965
Motherboard
Gigabyte GA-MA785GM-US2H
Memory
8192 MB DDR2-SDRAM
Graphics Card(s)
ATI Radeon HD 4200
Sound Card
ATI Radeon HD 4200 High Definition Audo
Monitor(s) Displays
LG Electronics W1943
Screen Resolution
1360 X 768
Hard Drives
C: 500 GB Caviar Black SATA
E: 500 GB Caviar Black SATA
PSU
Ultra LSP 750
Case
Ultra XBlaster
Cooling
2 Fans, CPU Fan, PS Fan
Keyboard
Acer
Mouse
Logitech
Internet Speed
6 MB
I know what I would do first (after learning the hard way), try a known, good cable.
 

My Computer

Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
Hi

I am having a similar if not the same issue.
Is there anyway around the complete shutdown process as this is what works for me atm?
I have to completely shut down my machine, after the device works for 20 odd minutes, for it to work correctly.

The other concern is that both my internal USB hubs are doing the exact same thing... going down at the same time.
One is connected to the front USB ports and the other is a multi card reader. I have checked drivers, cables and the device. Apart from the above could there be something else that could be causing them to perform in this odd manner?

Vees
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i7 930 2.8GHz
Motherboard
Intel Extreme DX58S0
Memory
16GB DDR3
Graphics Card(s)
ATI Radeon HD 4890
Sound Card
Stock
Monitor(s) Displays
Samsung 24"
Screen Resolution
1920x1080
Hard Drives
3TB Barracuda XT
PSU
Huntkey Titan 650
Case
Coolermaster Elite 335
Cooling
Coolermaster V8
Keyboard
Logitech 1500 Cordless
Mouse
Logitech 1500 Cordless
Internet Speed
4Mb - ADSL
karlsnooks said:
I know what I would do first (after learning the hard way), try a known, good cable.
Click to expand...

It seems that in my case its the cables... since the card reader is generic with a usb adapter finding a cable to replace will be difficult and the front usb cables come stock with the case so another pain... thanks karlsnooks :thumbup:
 

My Computer

OS
Windows 7 Ultimate x64
CPU
Intel i7 930 2.8GHz
Motherboard
Intel Extreme DX58S0
Memory
16GB DDR3
Graphics Card(s)
ATI Radeon HD 4890
Sound Card
Stock
Monitor(s) Displays
Samsung 24"
Screen Resolution
1920x1080
Hard Drives
3TB Barracuda XT
PSU
Huntkey Titan 650
Case
Coolermaster Elite 335
Cooling
Coolermaster V8
Keyboard
Logitech 1500 Cordless
Mouse
Logitech 1500 Cordless
Internet Speed
4Mb - ADSL
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