Random BSOD on HP laptop IRQL_NOT_LESS_OR_EQUAL & MEMORY_MANAGEMENT

A

alvinthen

New member
Random BSOD on HP laptop IRQL_NOT_LESS_OR_EQUAL & MEMORY_MANAGEMENT

Hi,
I have been facing BSOD ever since I bought this laptop.
Most of them are IRQL_NOT_LESS_OR_EQUAL and MEMORY_MANAGEMENT thingy.
Those BSOD occur quite randomly, I have yet to obtain a pattern of it occuring.

The OS is Windows 7 Home Premium 64 bit

I included the zip file as instructed by the posting guide.
I'm not sure what other information is needed here.
Please do let me know if you need more info, I'll be glad to help you to help me.

Thanks.
Alvin.
 

My Computer

OS
Windows 7 Home Premium 64bit
Alvin
Your reports are hinting at hardware, but first it will be easier to make sure it is not a driver. If it is not we will start checking hardware

Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Hi, thanks for the reply, I would try that tonight and let you know the result.
Thanks.
 

My Computer

OS
Windows 7 Home Premium 64bit
Take your times. Ill be here to help with your BSODs
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Hi,
I think I got a hang of when the BSOD occured when verifier is enabled.

Scenario when BSOD occured:
When Wifi is connected, disable wifi adapter
When bluetooth mouse is connected, disable laptop's bluetooth

I tried this several times, disabling the wifi adapter and bluetooth via software (control panel), and the toggle button on the keyboard. Whenever there's a connection, and I disable it, BSOD occured.

That's all the information I have now.
Please let me know what else I can try.

Thanks.
 

My Computer

OS
Windows 7 Home Premium 64bit
Are you saying that you cant run verifier?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
No, I'm in fact running with verifier now.
Those are scenarios when BSOD occured when I used my laptop normally with verifier on
 

My Computer

OS
Windows 7 Home Premium 64bit
Thats fine, the verifer puts all the drivers under stress so the corrupt ones will fail. If we get no BSODs means probably hardware problem.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
I see, so does those BSOD I'm having now are due to the bluetooth & wifi drivers?
 

My Computer

OS
Windows 7 Home Premium 64bit
Dont like to guess, when we get the reports, we will know for sure.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Sorry, I don't understand the procedure here. What report?
Should I be continously reporting what causes the BSOD?
Thanks.
 

My Computer

OS
Windows 7 Home Premium 64bit
The dmp reports that you gave in your first post.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
You mean you're working on it now?
er, sorry for asking that much questions.
 

My Computer

OS
Windows 7 Home Premium 64bit
Thats why I am here, ask as many as you like. If you dont ask question, I get bored staring at my computer.
Verifier is suppose to give you BSOD. Each BSOD will give a report, like you gave me in your first post. I will examine these new reports after you use the verifier for 36 hours.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Thanks alot! It's your sig that encourages me to ask questions :)
I'll continue with the verifier for now, if any BSOD occured I'll reply here.
Thanks again!
 

My Computer

OS
Windows 7 Home Premium 64bit
Give me all of them after the 36 hours. I need them to compare.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Two drivers wer indentified as being weak.
Go to the corporate website and update
Iastor.sys file descriptionProductname:Intel Matrix Storage Manager driver Description:Intel Matrix Storage Manager driver Company:Intel Corporation

Btmhid.sys file descriptionProductname:Motorola Bluetooth Description:Bluetooth HID Driver Company:Motorola, Inc.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Thanks! I have installed the newer drivers.
Should I continue to use my system with the verifier enabled?

EDIT:
It appears that I have the latest bluetooth driver and I can't find newer.
The version I have now is 3.0.2.298, but from
HP site
it's 3.0.42.298, though after installing it's the same. I guess it's a typo from HP site
 
Last edited:

My Computer

OS
Windows 7 Home Premium 64bit
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