BSOD during startup

Peter7991

New member
Hello! When I booted up my computer today, I got a BSOD. Please help me, as I am extremely scared of Blue Screens. They make me scream like a little girl. It read:

Stop" c000021a (Fatal System Error)
The session manager initialization system process terminated unexpectedly with a status of 0xc0000189 (0x00000000 0x00000000).
The system has shut down.

It's a relatively new computer, I got it around last December.

Here is a photo of the blue screen I snapped with my IPod and the report from the SF_Diagnostic_Tool.
However, when I used the tool it said no dump was found, but it still created a folder with several reports.

Thank you!
 

My Computer

OS
Windows 7 Home Premium x64
Hi there wasn't a minidump in the .rar file, it could help pinpoint the problem. Check C>windows>minidump. If nothing is there you can follow this to cause a BSOD. : http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html
I suspect it crashed so fast, it couldn't make a valid dump file.
On top of this, was there any recently installed software?
Also try starting up with the last known good configuration.
I would like you to do the following : http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
If having trouble booting use : http://www.sevenforums.com/tutorials/69585-safe-mode.html
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
Hi there wasn't a minidump in the .rar file, it could help pinpoint the problem. Check C>windows>minidump. If nothing is there you can follow this to cause a BSOD. : http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html
I suspect it crashed so fast, it couldn't make a valid dump file.
On top of this, was there any recently installed software?
Also try starting up with the last known good configuration.
I would like you to do the following : http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
If having trouble booting use : http://www.sevenforums.com/tutorials/69585-safe-mode.html

I visited the location you mentioned for the minidump, but couldn't even find the folder. I searched my entire computer and couldn't find it either. I'm attempting the the Driver Verifier right now, but could you explain more about starting up with the last good configuration? I'm not really tech savvy. For software, I haven't really installed anything too recently.
The last thing I installed was a version of Fraps a couple of weeks ago. I did install a torrented version of Mass Effect 1 to try out the gameplay, but uninstalled since I changed my mind. This was a couple of nights ago.

Thanks for the reply!
 

My Computer

OS
Windows 7 Home Premium x64
I searched up how to enable Minidumps, so I'll restart the computer, and use driver verifier.
 

My Computer

OS
Windows 7 Home Premium x64

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
Last known good config: http://www.sevenforums.com/tutorials/666-advanced-boot-options.html?ltr=A
And ok thanks for the feedback, i doubt fraps would do much. The mass effect could have, but i am sketchy about that one and doubt it. Please be careful with torrents, i use them myself:)

Thanks for the speedy reply!

I forgot to mention in the original post that I did a system restore after the original blue screen. I'm not sure hen it restored to, but I just restarted the computer with Driver Verifier enabled, and did not get a Blue Screen during boot up.

I'll keep you posted, but thanks again! You're a great help, and really easy to understand.
 

My Computer

OS
Windows 7 Home Premium x64
Sure thing, and thanks for your nice feedback. Also if no blue screen so far, then good.:)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
Going to go to bed now, nothing has happened so far after enabling the Driver Verifier.
 

My Computer

OS
Windows 7 Home Premium x64
Going to go to bed now, nothing has happened so far after enabling the Driver Verifier.
Ok we will continue tomorrow then, good night sleep well friend.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
Going to go to bed now, nothing has happened so far after enabling the Driver Verifier.
Ok we will continue tomorrow then, good night sleep well friend.

It's been a couple of days, and nothing has really happened. I left the verifier on for about 2 days and no drivers crashed. I'll use the tips that you've given me if I ever run into another BSOD. It's nice to know there are some very friendly people willing to help others on the internet. You work VERY professionally. Thanks a lot for your help!:D
 

My Computer

OS
Windows 7 Home Premium x64
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