Generic 0x124 stop BSOD ntoskrnl.exe

F

flabbyflamingo

New member
I am helping a friend out. Me and him have done quite a few things to troubleshoot this error but now I am coming here for some additional help.

It seems ntoskrnl.exe is the main driver that comes up. from reading it seems this driver is very generic also.

We have Reinstalled windows
tried updating multiple drivers
tried switching keyboards

I came here because i dont know where else to look, or how to look.

I hope you guys can help. I have attached 2 dumps since it began. I've talked to him to use his pc to create more.

I am going to sleep and wont be awake for a while so ill respond when I wake up.

He is running a AM3 8 core cpu with 8 gigs ddr3 1333 ram. 1tb hard drive @ sata 2. AMD HD 6850. 750w psu.
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Welcome to the forum.

Warning :warn: I am new to debugging so please bear with me.

BSOD Analyze

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80084218f8, 0, 0}

[COLOR="Blue"]Probably caused by : hardware[/COLOR]

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80084218f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0335b5b0 fffff800`02d1eca9 : fffffa80`084218d0 fffffa80`06a10040 00000000`00000007 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0335bad0 fffff800`02bff547 : fffffa80`084218d0 fffff800`02c792d8 fffffa80`06a10040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0335bb00 fffff800`02b66945 : fffff800`02cdaae0 00000000`00000001 fffffa80`07950820 fffffa80`06a10040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0335bb40 fffff800`02ae5841 : fffff880`01179e00 fffff800`02b66920 fffffa80`06a10000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0335bb70 fffff800`02d72e6a : 00000000`00000000 fffffa80`06a10040 00000000`00000080 fffffa80`069f5040 : nt!ExpWorkerThread+0x111
fffff880`0335bc00 fffff800`02accec6 : fffff880`03189180 fffffa80`06a10040 fffff880`031940c0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0335bc40 00000000`00000000 : fffff880`0335c000 fffff880`03356000 fffff880`042307b0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

Followup: MachineOwner
---------

Both your dumps indicate hardware issues.

Go through:
:ar: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Thanks, we have been trying stuff on that page thats why I finally decided to post.
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Keep us posted.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I need someone to see if they can pinpoint error a little closer, because we have tried a bunch of stuff
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Upload the new dumps?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I havent talked to him all day, ill try tomorrow.
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
here are 5 more dumps from the days, hopefully someone can notice something.

thanks in advance
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Just preformed a bios update, will post updates.
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
BSOD Analyze

Still showing hardware as a problem

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800799b8f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner

Lets see how your computer performs with driver verifier on, its for ruling out buggy drivers. Follow instructions on the tutorial below:

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
ok thanks ill reply back with results
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Driver verify never made his computer blue screen. as soon as he turned driver verify off, his computer bluescreen'd as soon as he was watching a video on youtube. hopefully you can see something different.

he also claims his computer never does actually blue creen, it just restarts on its own.
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Still Hardware. Is anything in the computer overclocked? If yes, get them back to factory defaults.

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8008493748, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------
A little part of the dump shows the Processor/CPU being in a problem. Lets stress it with the CPU stress utility.
:ar: http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

Let me know the results

Code: 
TACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  [COLOR="blue"]X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV
[/COLOR]
BUCKET_ID:  [COLOR="Blue"]X64_0x124_AuthenticAMD_PROCESSOR_CACHE_PRV[/COLOR]

Followup: MachineOwner
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
I had tried a stress test to see temps before and nothing really happened. how long should i do the stress for? and no nothing is overclocked.
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Take till the very highest test.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
ok ill let you know the results tomorrow
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Thanks, will be waiting for an update
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Said all the tests went through. Got a new blue screen with a hal.dll. he is coming over to my house tomorrow so ill get the dump for that. I am going to try switching out video cards and hard drives to see what happens.
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
Is this a brand new computer?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Yeah, but now he told me that the 3rd test restarted his computer with the ntosknrl error
 

My Computer

Computer Manufacturer/Model Number
Me
OS
Windows 7
CPU
i7 2600k
Motherboard
z68 gigabyte
Memory
16 gigs @ ddr3 1600
Graphics Card(s)
2 HD6970
Sound Card
onboard
Monitor(s) Displays
27in
Screen Resolution
1920x1080
Hard Drives
Corsair force gt 3 120 gb

WD 1tb sata 2
PSU
corsair 850w
Case
nzxt switch 810
Cooling
air
Keyboard
razer lycosa
Mouse
razer deathadder
Internet Speed
30 mb
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