Solved Help with Manual Uninstall Acrobat 9.5.1 , Win 7 64

wgrayson

New member
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10:12 AM
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7
Location
Chatsworth California
I was getting a BSOD Code 50 for a week until I realized I was crashing everytime a PDF tried to open. Here's the strange part --- I have tried uninstalling Acrobat using Control Panel, Safe Mode, and an Adobe uninstall utility, and the computer crashes every single time. What steps do I go through, including the registry, to completely eradicate the program from my system? Be advised I do have Adobe CS5 running, and it appears that the suite of programs are intact.

By the way, I tried restoring to an earlier point, but every time I get a BSOD it wipes out cookies, or file system info. None of my earlier restore points were available, and I usually create restore points once a month.

Adobe forums are useless. I'm even registered and they tell me I'm "unauthorized" to make a post.

Thanks for your help in advance,
W!
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit

My Computer My Computer

At a glance

Win 7 Pro 64-bitIntel i5 2.4 Ghz8GB DDR3Intel HD 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPCEB47GM Laptop
OS
Win 7 Pro 64-bit
CPU
Intel i5 2.4 Ghz
Memory
8GB DDR3
Graphics Card(s)
Intel HD 3000
Sound Card
IDT High Definition
Monitor(s) Displays
15.6 WGXA Anti-Glare LED
Screen Resolution
1280x800
Hard Drives
640Gb 7200rpm
Antivirus
MSE
Browser
Opera (primary) with IE9 backup
It was malware!

Found out what the problem was actually from a user on the Adobe Forum. There was a nasty Trojan that McAfee , Norton and Windows Defender couldn't catch that specifically targets Adobe installations . See Below the name of the virus, along with the a link to the fix. Hope this helps anyone else that encounters the problem.

Rootkit.Boot.Pihar.C” trojan virus

http://support.kaspersky.com/faq/?qid=208283363
 

My Computer My Computer

At a glance

Windows 7 Professional 64bit
OS
Windows 7 Professional 64bit
Glad to hear you were able to get the problem resolved. Thanks for posting back! :thumbsup:
 

My Computer My Computer

At a glance

Win 7 Pro 64-bitIntel i5 2.4 Ghz8GB DDR3Intel HD 3000
Computer type
Laptop
Computer Manufacturer/Model Number
Sony Vaio VPCEB47GM Laptop
OS
Win 7 Pro 64-bit
CPU
Intel i5 2.4 Ghz
Memory
8GB DDR3
Graphics Card(s)
Intel HD 3000
Sound Card
IDT High Definition
Monitor(s) Displays
15.6 WGXA Anti-Glare LED
Screen Resolution
1280x800
Hard Drives
640Gb 7200rpm
Antivirus
MSE
Browser
Opera (primary) with IE9 backup
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