Solved BSOD desktop restarts in normal mode, error IRQL_NOT_LESS_OR_EQUAL n

CarpeNoctem2011 · Sep 21, 2012

Hello

Just recently I have had an issue with the blue screen of death on my Acer desktop computer. Any time I try and login in normal mode within 30 seconds the computer crashes with the blue screen, and sometimes even in safe mode. I have tried CCleaner to fix the registry. I have try Malwarbytes Anti-malware, Combofix, AVG. I even made a startup repair CD and tried to use it but kept getting an error. When I try and do memory diagnostic testing I also get an error. I have tried restoring back to the earliest point as available as well. I've also used bluescreen viewer which says caused by driver "ntoskrnl.exe".

Can somebody please help me so I don't lose everything?

Thanks

koolkat77 · Sep 22, 2012

Welcome

The text you uploaded does not provide enough information.
Please upload the dumps following:
:ar: http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

CarpeNoctem2011 · Sep 22, 2012

Complete Log

Hello, and thank you for your assistance.
Here are the complete logs.

koolkat77 · Sep 22, 2012

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.

Your dumps don't show a definite cause but sure do have some software to uninstall for testing.

Please uninstall multiple virus scanners/malware programs:

Code:

Start Menu\Programs\McAfee Security Scan Plus	Public:Start Menu\Programs\McAfee Security Scan Plus	Public
Start Menu\Programs\McAfee Family Protection	Public:Start Menu\Programs\McAfee Family Protection	Public
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\DAEMON Tools Pro	Public:Start Menu\Programs\DAEMON Tools Pro	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public

Please uninstall AVG and replace with MSE while we trouble shoot.
Please uninstall programs related to Norton for the time being.
(also the mentioned McAfee programs, you can re install them once we find
out whats causing the BSoDs). Including combofix.
:ar: Microsoft Security Essentials - Free Antivirus for Windows
MSE and MBAM are a great combination.

Daemon tools is a known cause of BSoDs. Please uninstall it.

Get the latest drivers for your video card:
:ar: Drivers - Download NVIDIA Drivers

Code:

Driver	c:\windows\system32\drivers\nvlddmkm.sys (8.17.12.6684, 12.39 MB (12,987,368 bytes), 11/28/2011 1:12 PM)

Latest drivers for your sound device:
:ar: Download Realtek High Definition Audio 2.70 Vista 64 - FileHippo.com

Code:

Driver	c:\windows\system32\drivers\usbaudio.sys (6.1.7601.17514, 107.13 KB (109,696 bytes), 11/20/2010 9:23 PM)

Go to Start

rb: ~ search msconfig ~ Startup tab | Disable any entry that you don't use.

Upgrading drivers for pre-existing device

Open Windows Device Manager.
- Click on the Start rb:
- In the Start Search box type: device manager and then press enter and you should see something similar to the below example.
In the Device Manager locate the device you wish to update the drivers for/look for a :warn:
Right-click the device and click Properties.
In the Properties window click the Driver tab.
Click the Update Driver button.
In the Hardware Update Wizard point Windows to the location of the updated drivers on your hard drive

Once drivers have been installed reboot.

Do these and report back

CarpeNoctem2011 · Sep 22, 2012

I am doing all of that but MSE will not install in safe mode which is the only way I can use my computer currently without gettign the blue screen immediatly, and I uninstalled all of the anti-virus but the bluescreen appeared halfway through my uninstallation of AVG. Its still in my program files folder but is not listed in the programs and features section of the control panel where I can uninstall. I deleted the folder itself. Im downloading the drivers and installing them, and will report back as soon as possible.

Thanks,
Matt

koolkat77 · Sep 22, 2012

Keep us posted

CarpeNoctem2011 · Sep 22, 2012

When attempting to start in normal mode I received the blue screen within less than a minute. I did install the the drivers without any problems, but when I go into device manager I see the same video driver I had before. I browsed for the one I downloaded and it said my current one is best. All the same the driver did install.

koolkat77 · Sep 22, 2012

Upload those dumps

CarpeNoctem2011 · Sep 22, 2012

Dumps

Here you go

Thanks so much for your help and timely responses.

koolkat77 · Sep 22, 2012

Those dumps aren't giving the reason for crash
Lets enable driver verifier to rule out buggy drivers.

Driver Verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in verifier and press Enter
- Select Create custom settings (for code developers) and click Next
- Select Select individual settings from a full list and click Next
- Select everything EXCEPT FOR Low Resource Simulation and click Next
- Select Select driver names from a list and click Next
Then select all drivers NOT provided by Microsoft and click Next
- Select Finish on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

Verifier puts extreme stress on the drivers, bad ones will cause BSOD. If we change all those drivers we hope for no more BSODs, If you get no BSODs, then its not a driver and we look to hardware. With verifier on your computer may be a little laggy, but actually..its just doing its work.

Information
Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Capt.Jack Sparrow said:
Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.

CarpeNoctem2011 · Sep 22, 2012

I did Driver Verifier once and so far in normal mode my system hasnt crashed to blue screen. So whats the next step? Does this mean the problem is fixed? Am I supposed to wait for a blue screen and just keep letting it crash in normal mode? Am I supposed to keep following the driver verifier steps and do that every time I restart? Sorry im a little confused.

CarpeNoctem2011 · Sep 22, 2012

It just crashed again. Should I keep letting it crash in normal mode? Do I have to do the Driver Verifier each time?

koolkat77 · Sep 22, 2012

After enabling verifier you need to observe and use your computer for 36 hours.
The bad drivers will cause BSoDs.
If verifier runs fine, then we have to do hardware tests

CarpeNoctem2011 · Sep 22, 2012

What do you mean by if verifier runs fine? What if I'm not able to be here for a 36 hour period? Should I leave the computer off than? I guess I just dont understand what were trying to accomplish by letting it crash over and over. It still reads the same message. I'm just trying to understand, haha.

koolkat77 · Sep 22, 2012

Verifier puts extreme stress on the drivers, bad ones will cause BSOD. If we change all those drivers we hope for no more BSODs, If you get no BSODs, then its not a driver and we look to hardware. With verifier on your computer may be a little laggy, but actually..its just doing its work.

And yes, leave your computer turned on.

CarpeNoctem2011 · Sep 22, 2012

So just to clarify I only had to do the verifier once and than just keep letting my computer crash in normal mode? Also, now that I have security essentials should I go into safe mode and scan? Sidenote: now that I installed the new audio driver I hear a crackling when my computer plays the login sound. If Im just supposed to keep letting it crash for a 36 hour period should I just wait until the end of that time for my next reply?

koolkat77 · Sep 22, 2012

If you don't want to run the verifier I'll leave this thread.
Ask someone to help you.

CarpeNoctem2011 · Sep 22, 2012

No no no.. you're misunderstanding me. I'm just trying to make sure I'm doing what you're asking me to do right. I appreciate all of your help. So when verifier is running will it be fine if the computer just keeps restarting to the login screen or the prompt to ask whether you want safe mode or start windows normally? Since I wont be here some of the time will it still work that way? Or do I have to make sure I'm logged in?

Are you still going to help?

CarpeNoctem2011 · Sep 22, 2012

Are you still going to help me? I'd really appreciate it.

koolkat77 · Sep 22, 2012

Post the other dumps you got

Solved BSOD desktop restarts in normal mode, error IRQL_NOT_LESS_OR_EQUAL n

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