Freeze when idle/BSOD while gaming (storport.sys)

CourtroomWolf · Oct 14, 2012

My computer is about a year old, and I've had the freeze problem from the very beginning. If I leave it idle for about 20 minutes, it'll freeze absolutely solid, with no remedy other than to hold down the power button. Even more strange, this freeze doesn't happen if I'm playing audio in windows media player (which I tested in an attempt to see exactly how long the freeze took to happen -- and it didn't.) Sometimes, I can move the mouse, but clicking does nothing, and that eventually locks up, too.

I don't know whether this is related, but it freezes frequently when I'm playing Minecraft or Torchlight 2, even with windows media player in the background. The freeze happens in a very similar way (mouse movement with no response, then losing that). Unlike the idle freeze, this actually makes it to a BSOD.

Arc · Oct 14, 2012

Welcome aboard.

Though storport.sys is listed as the probable cause, it cannot be the real cause at all, as it is a microsoft provided driver. So there must be some other storage related driver in your system which is causing the crashes. Let us see.

► well, there is nvstor.sys, nVidia Storage Drivers. And it is failing continuously.

Code:

fffff800`00b9b0c8  fffff880`04d8a4a7Unable to load image \SystemRoot\System32\Drivers\dump_nvstor64.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for dump_nvstor64.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_nvstor64.sys
 dump_nvstor64+0x54a7[/COLOR]

Again, another time ...

Code:

fffff800`00b9c0a8  fffff880`01002d79Unable to load image \SystemRoot\system32\DRIVERS\nvstor64.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for nvstor64.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstor64.sys[/COLOR]

So, it is the root of the problem. First try to update it. Drivers - Download NVIDIA Drivers. Search for nForce. If failed, simply uninstall it.

► NVIDIA nForce 10/100/1000 Mbps Ethernet driver is also making some problems, but the nForce update will cover it, too!

Code:

lmvm nvmf6264
start             end                 module name
fffff880`048c1000 fffff880`04914a80   nvmf6264   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvmf6264.sys
   [COLOR=Red] Image name: nvmf6264.sys
    Timestamp:        Fri Mar 05 06:34:39 2010 [/COLOR](4B9058A7)
    CheckSum:         000565B2
    ImageSize:        00053A80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

► Plan to update your display driver, too.

Code:

fffff800`00b9c548  fffff880`0f2a4cecUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1facec[/COLOR]

Let us know the results.

CourtroomWolf · Oct 15, 2012

I updated the nForce drivers, and it seems to make my gaming a bit more stable, but I can't say for sure if it's completely fixed. I've had one hangup where the game froze for about 30 seconds, but it snapped out of it without a BSOD, and it has been stable since.

The freeze while idle is still happening. I intentionally left the computer running without music running while AFK, and came back to a completely frozen system.

I should add, updated the display drivers about a month ago in a previous attempt to fix it, but it changed nothing.

Arc · Oct 16, 2012

Freezes, black-outs during gameplay is possible. How old the card is, one year, as the computer is, or more?

Some old cards may miss a few FPS during latest games in high settings. If you change the settings of the games to normal or low, it will reduce the situation.

For the idle hangups, try re-seating all the sata and power cables, RAM, clean all the accumulated dust inside the computer. It also will be reduced.

CourtroomWolf · Oct 16, 2012

The whole system is about a year old, and has more than enough power, so slowdown isn't the issue. I have full framerate when it doesn't lock up.

I'll try dusting and re-seating everything to see if that helps.

Arc · Oct 16, 2012

Mate, the problem is not power. But graphics frames. FPS.

If your GPU miss a few FPS at random, the situations you are describing may occur. As a test, use onboard graphics for a while and see it the same things occur or not.

CourtroomWolf · Oct 17, 2012

I still have the freeze when idle problem after reconnecting everything. How do I switch to onboard graphics?

Arc · Oct 17, 2012

The cable that connects the monitor with the graphics card... open it from the graphics cards end and plug it back at the appropriate slot of the motherboards area.

it will recognize the onboard graphics autometically.

CourtroomWolf · Oct 19, 2012

I don't have the right cable to switch to onboard graphics, but I haven't gotten any more BSODs. I am still getting the freeze while idle, and the most recent one happened while I had music playing (this usually prevents it) and playing minecraft. The game stopped responding and the music stopped at the same time, but the rest of the system seemed to work (I could type in notepad, switch tabs in the browser, etc). Then when I clicked back on the game window, the entire system froze.

Arc · Oct 19, 2012

Just having a thought .... you may need to disable USB selective suspense.
http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Try another thing ....uninstall Avast, and employ Microsoft Security Essentials - Free Antivirus for Windows.

If it happens again, please upload your latest MSINFO32 file again, available via SF Diag tool.
Best of luck.

CourtroomWolf · Oct 19, 2012

I'm still getting freezes. No BSOD any more, it just completely locks up until I hit the power button. Here are the updated files.

Arc · Oct 20, 2012

Courtroomwolf, I am sharing my experience with you. Earlier I used to use an Asus motherboard with AMD processor etc. There I used to experience such hangs and freezes many a times. One trick always worked there .... cleaning and re-seating the RAM modules, SATA and power cables.

From when I changed the hardware to intel motherboard and intel processor, I have never seen a issue, it is more than a year already that I changed those.

If you cannot change hardware (I cannot suggest you to do so), try the re-seating thing. I wish that trick will work for you too. Clean all the accumulated dust inside the computer, too!

CourtroomWolf · Oct 20, 2012

I already did that earlier, and it didn't change anything. The freezing has changed behavior a bit. I've noticed the hard drive makes a little noise when everything hangs, and there's about a 50/50 chance of it either coming out of it or locking up completely. Playing music still makes the system more stable, but it's no longer completely effective. I got one BSOD (the same message as all of them before), but while watching a youtube video and not running a game at all.

Arc · Oct 20, 2012

So the situation is comparatively good now?

Let us hopefully wait a bit more. OK?

CourtroomWolf · Oct 20, 2012

I just had another BSOD, and it's now getting a lot worse. It did it again shortly after the computer restarted, and it's slowing down and freezing a lot more often. I wonder if it's hard drive related, because it's making a noise before everything stops. I'll repost the dump files, because I've had a lot of crashes since the previous one.

Arc · Oct 21, 2012

Well, it seems that the nForce is not updated, and crashed again.

Code:

fffff800`04c640c8  fffff880`0b01d453Unable to load image \SystemRoot\System32\Drivers\dump_nvstor64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_nvstor64.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_nvstor64.sys
 dump_nvstor64+0x5453
====================
====================
lmvm nvstor64
start             end                 module name
fffff880`0107c000 fffff880`010bb000   nvstor64 T (no symbols)           
    Loaded symbol image file: nvstor64.sys
    Image path: \SystemRoot\system32\DRIVERS\nvstor64.sys
    [COLOR=Red]Image name: nvstor64.sys
    Timestamp:        Wed Aug 05 06:01:07 2009[/COLOR] (4A78D2CB)
    CheckSum:         00048878
    ImageSize:        0003F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The other thing is Atheros AR9271 Wireless Network Adapter.

Code:

fffff800`04c65518  fffff880`0465cdc0Unable to load image \SystemRoot\system32\DRIVERS\athurx.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for athurx.sys
*** ERROR: Module load completed but symbols could not be loaded for athurx.sys
 athurx+0x28dc0[/COLOR]
=======================
=======================
lmvm athurx
start             end                 module name
fffff880`04634000 fffff880`047fc000   athurx   T (no symbols)           
    Loaded symbol image file: athurx.sys
    Image path: \SystemRoot\system32\DRIVERS\athurx.sys
  [COLOR=Red]  Image name: athurx.sys
    Timestamp:        Tue Jan 05 08:53:16 2010[/COLOR] (4B42B0A4)
    CheckSum:         001C7F92
    ImageSize:        001C8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from ATHEROS drivers for Microsoft Windows (Atheros?????).
Let us know the results.

CourtroomWolf · Oct 21, 2012

I'm on my old laptop now, because I can't even get the computer to boot. I'm getting the message

DISK BOOT FAILURE, INSERT SYSTEM DISK AND PRESS ENTER

The DVD drive won't read anything either, so I can't even use the recovery disk.

Arc · Oct 21, 2012

Is it happened after you tried the nvstor update for this time?

Try one more thing ... boot into http://www.sevenforums.com/tutorials/666-advanced-boot-options.html and choose "last known good configuration" and hit enter. See if it boots or not.

CourtroomWolf · Oct 21, 2012

I haven't done anything with it since posting the last set of files. I had a major crash, and was never able to get it up again. I just tried to use F8 to get it into advanced boot options with no luck.

Dave76 · Oct 21, 2012

This is a standalone program that can be put on a CD/DVD or USB memory stick and ran without Windows.
Download and run Seatools for DOS on your HDD.
SeaTools for DOS Guide
Short Drive Self Test and Long Drive Self Test.

If this won't run then it's a hardware issue.

You can put the Win7 ISO on a memory stick and boot from it to run repairs.

How to Create a Bootable Windows 7 Installation USB Flash Drive
Use Option one, first burn an ISO from the Win7 DVD.
Then follow the link to: Windows 7 USB/DVD Download Tool

How to Run a Startup Repair in Windows 7

Freeze when idle/BSOD while gaming (storport.sys)

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