Laptop hangs constantly and requires manual shutdown.

D

dfetterman

New member

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #1

I own an Samsung 7 series running Windows 7 64-bit.
Since using it, it has consistently given me trouble. I reinstalled the system once, but it is still giving me problems a few months later. It will hang or freeze every 5-10 minutes. Please help me fix this.

Thanks!

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

koolkat77

New member

Guru

VIP

Local time

11:46 PM

Messages

14,164

• Oct 14, 2012

• #2

Welcome

Start with the System File Checker

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Self assembled

OS

Windows 10 Home 64Bit

CPU

Intel Core i5 10400 @ 2.90GHz

Motherboard

Intel Corporation DG41WV (PROCESSOR)

Memory

8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)

Sound Card

Realtek High Definition Audio

Monitor(s) Displays

DELL E170S

Screen Resolution

1280x1024 pixels

Hard Drives

931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)

Case

Nothing Fancy

Cooling

Fans

Keyboard

A4 Tech Co LTD

Mouse

A4 Tech Co Ltd/Logitech

Internet Speed

25 Mbps

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #3

Windows Resource Protection Didn't Find Any Errors

Thanks for helping. I ran it and it didn't find any errors.

Windows Resource Protection Didn't Find Any Errors

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

koolkat77

New member

Guru

VIP

Local time

11:46 PM

Messages

14,164

• Oct 14, 2012

• #4

Good.

1. Is the laptop under its warranty?
2. What antivirus program are you using?

Next on list, Disk Check:

• http://www.sevenforums.com/tutorials/433-disk-check.html

 

My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Self assembled

OS

Windows 10 Home 64Bit

CPU

Intel Core i5 10400 @ 2.90GHz

Motherboard

Intel Corporation DG41WV (PROCESSOR)

Memory

8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)

Sound Card

Realtek High Definition Audio

Monitor(s) Displays

DELL E170S

Screen Resolution

1280x1024 pixels

Hard Drives

931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)

Case

Nothing Fancy

Cooling

Fans

Keyboard

A4 Tech Co LTD

Mouse

A4 Tech Co Ltd/Logitech

Internet Speed

25 Mbps

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #5

1) Yes I bought in March, 1 yr warranty from Samsung.
2) I downloaded AVG recently. Machine usually freezes while running through it. Can't do to many things for too long without issues.

I'll run disk check now, and get back with you. Thanks!

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

koolkat77

New member

Guru

VIP

Local time

11:46 PM

Messages

14,164

• Oct 14, 2012

• #6

dfetterman said:

1)
2) I downloaded AVG recently.

Click to expand...

What were you using earlier?
And OK, I'll be waiting for the results

 

My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Self assembled

OS

Windows 10 Home 64Bit

CPU

Intel Core i5 10400 @ 2.90GHz

Motherboard

Intel Corporation DG41WV (PROCESSOR)

Memory

8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)

Sound Card

Realtek High Definition Audio

Monitor(s) Displays

DELL E170S

Screen Resolution

1280x1024 pixels

Hard Drives

931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)

Case

Nothing Fancy

Cooling

Fans

Keyboard

A4 Tech Co LTD

Mouse

A4 Tech Co Ltd/Logitech

Internet Speed

25 Mbps

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #7

Unless something came pre-installed, probably nothing before.

I ran the scan with fix errors, and it did find somethings. But I couldn't tell you everything exactly. I ran at boot and couldn't copy it all down. One thing said replacing missing or invalid security descriptor. File 25976.

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

koolkat77

New member

Guru

VIP

Local time

11:46 PM

Messages

14,164

• Oct 14, 2012

• #8

Hmm, can you run it again?

 

My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Self assembled

OS

Windows 10 Home 64Bit

CPU

Intel Core i5 10400 @ 2.90GHz

Motherboard

Intel Corporation DG41WV (PROCESSOR)

Memory

8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)

Sound Card

Realtek High Definition Audio

Monitor(s) Displays

DELL E170S

Screen Resolution

1280x1024 pixels

Hard Drives

931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)

Case

Nothing Fancy

Cooling

Fans

Keyboard

A4 Tech Co LTD

Mouse

A4 Tech Co Ltd/Logitech

Internet Speed

25 Mbps

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #9

I will run the scan only piece again.

Yes. On a related note, when I run AVG scan. It gets bogged down on a file system.windows.forms.ni.dll. I noticed this before so I wanted to mention in care it helps.

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #10

Regular check disk came back clean. Should I can for bad sectors too?

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

X

x BlueRobot

Closed by request

Local time

6:46 PM

Messages

6,784

• Oct 14, 2012

• #11

dfetterman said:

Regular check disk came back clean. Should I can for bad sectors too?

Click to expand...

Yes, scan for bad sectors, these can be very problematic for your system, please post back your results.

 

My Computer

Computer type

Laptop

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #12

No problems were found.

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

koolkat77

New member

Guru

VIP

Local time

11:46 PM

Messages

14,164

• Oct 14, 2012

• #13

OK.

Uninstall AVG, download and install the following programs
→ Microsoft Security Essentials - Free Antivirus for Windows
→ Malwarebytes - The Free version

Run a full scan with both (separately) once downloaded, installed & updated.

Run this tool and delete anything it finds:
→ Anti-rootkit utility TDSSKiller

 

My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Self assembled

OS

Windows 10 Home 64Bit

CPU

Intel Core i5 10400 @ 2.90GHz

Motherboard

Intel Corporation DG41WV (PROCESSOR)

Memory

8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)

Sound Card

Realtek High Definition Audio

Monitor(s) Displays

DELL E170S

Screen Resolution

1280x1024 pixels

Hard Drives

931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)

Case

Nothing Fancy

Cooling

Fans

Keyboard

A4 Tech Co LTD

Mouse

A4 Tech Co Ltd/Logitech

Internet Speed

25 Mbps

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #14

Thanks. I'm attempting to run these. The malware byte froze during review similar to what AVG was doing. I'll try it again and let you know. Any thoughts other thoughts on how I can get this to run through? Would safe mode work for this?

Thanks!

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

X

x BlueRobot

Closed by request

Local time

6:46 PM

Messages

6,784

• Oct 14, 2012

• #15

I'm sure that Malwarebytes is able to run within Safe Mode.

 

My Computer

Computer type

Laptop

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #16

Both scans are hanging up at the following folder.

Windows\assembly\nativeimages_v2.0.50727_64\system.wrb.services\..

I'm attaching some shots I took on my phone that provide rest of the file info. Does this help? It appears to be more than a coincidence I would think.

Thanks

 

Attachments

• 
  photo 4.JPG

  115.8 KB · Views: 3
• 
  photo 3.JPG

  208.2 KB · Views: 3
• 
  photo 2.JPG

  220.6 KB · Views: 2
• 
  photo 1.JPG

  213.8 KB · Views: 2

Last edited: Oct 14, 2012

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

koolkat77

New member

Guru

VIP

Local time

11:46 PM

Messages

14,164

• Oct 14, 2012

• #17

Are you attempting scan with both at the same time?
Do one at a time please

 

My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Self assembled

OS

Windows 10 Home 64Bit

CPU

Intel Core i5 10400 @ 2.90GHz

Motherboard

Intel Corporation DG41WV (PROCESSOR)

Memory

8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)

Sound Card

Realtek High Definition Audio

Monitor(s) Displays

DELL E170S

Screen Resolution

1280x1024 pixels

Hard Drives

931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)

Case

Nothing Fancy

Cooling

Fans

Keyboard

A4 Tech Co LTD

Mouse

A4 Tech Co Ltd/Logitech

Internet Speed

25 Mbps

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 14, 2012

• #18

No, I tried them one at a time. Multiple times each. Quick scan works, but full scan tends to freeze in the same area/folder every time in all of the applications you mentioned.

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit

koolkat77

New member

Guru

VIP

Local time

11:46 PM

Messages

14,164

• Oct 14, 2012

• #19

Try this http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html?ltr=W

 

My Computer

At a glance

Windows 10 Home 64BitIntel Core i5 10400 @ 2.90GHz8.00GB Single-Channel Unknown @ 1329MHz (16-2...

Computer type

PC/Desktop

Computer Manufacturer/Model Number

Self assembled

OS

Windows 10 Home 64Bit

CPU

Intel Core i5 10400 @ 2.90GHz

Motherboard

Intel Corporation DG41WV (PROCESSOR)

Memory

8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)

Sound Card

Realtek High Definition Audio

Monitor(s) Displays

DELL E170S

Screen Resolution

1280x1024 pixels

Hard Drives

931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)

Case

Nothing Fancy

Cooling

Fans

Keyboard

A4 Tech Co LTD

Mouse

A4 Tech Co Ltd/Logitech

Internet Speed

25 Mbps

D

dfetterman

New member

Thread Starter

Local time

1:46 PM

Messages

22

• Oct 15, 2012

• #20

I ran this and it found nothing wrong. It was able to run though completely.

 

My Computer

At a glance

Windows 7 Home Premium 64bit

OS

Windows 7 Home Premium 64bit