Intermittent BSOD mixed with Windows Not Starting Properly after updat

Jon17e

New member
Local time
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Hello, new to this forum but desperately need help.
I am running Windows 7 64-bit on an ASUS U56E standard everything - no hardware changes ever, bought from a store in the box brand new. Had for about a year now.


About a week or two ago I started to get a black screen when turning on my computer that "Windows Did Not Start Properly" and it would automatically go into another sort of disk check menu and it scans for a half hour and says it couldn't find anything. I then continue and usually it boots up ok. But in the last week I am now getting a BSOD mixed with the black one and the Blue one has an IRQL Not Lesser Or Equal Than error at the top but it goes away quickly and I cannot copy down the error codes on the bottom. I hard-shut down the computer every time this happens and about 50% of the time I get a desktop with no issues and the other half I get the BSOD again. I feel this started happening with the last Windows update and I cannot figure out what to do. I attached my information as stated in the forums rules - hopefully someone can help because I depend on my CPU for work and I'm getting scared that I may not ever get back on it if the frequency continues. I wasn't sure if you recommended system restore or not because I didn't want to restore and then have the windows update come through again and have the same problem again (assuming the new Win7 updates are vital which I read they are).

Thank you anyone and everyone for the help on this in advance.
 

My Computer My Computer

At a glance

Windows 7 64-bitStandardStandardStandard
Computer Manufacturer/Model Number
ASUS U56E
OS
Windows 7 64-bit
CPU
Standard
Motherboard
Standard
Memory
Standard
Graphics Card(s)
Standard
Sound Card
Standard
Monitor(s) Displays
Standard
Screen Resolution
Standard
Hard Drives
Standard
PSU
Standard
Case
Standard
Cooling
Standard
Keyboard
On laptop
Mouse
Logitech wireless mouse
Internet Speed
Standard
Other Info
Factory purchased, nothing new added (hardware).
Welcome aboard.

Your crashes are caused by Norton.

► First, Symantec Heuristics Driver.
Code:
fffff880`0324c358  fffff880`051752e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.7.1.5\Definitions\BASHDefs\20120928.001\BHDrvx64.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0[/COLOR]
► Again, Norton Internet Security itself.
Code:
fffff880`0324c678  fffff880`0478cfd8Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fd8[/COLOR]
Uninstall Norton, using Norton Removal Tool.

► At the same time, uninstall the following knows trouble causers.

  • Start Menu\Programs\ASUS
  • Start Menu\Programs\ASUS Utility
  • Start Menu\Programs\ASUS Utility\ASUS Splendid Utility
  • Start Menu\Programs\QuickTime - Use QuickTime alternative.
Free up the startup.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Update your display driver from Intel Download Center
Code:
Name    Intel(R) HD Graphics Family
Driver    c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2405, 11.69 MB (12,259,712 bytes), [COLOR=Red][B]7/28/2011[/B][/COLOR] 6:31 AM)
Update your audio driver from Realtek
Code:
Name    Realtek High Definition Audio
Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6383, 2.75 MB (2,886,888 bytes), [COLOR=Red]9/18/2011[/COLOR] 4:48 AM)
Update your Ethernet driver from ATHEROS drivers for Microsoft Windows (Atheros?????)
Code:
Adapter Type    Not Available
Name    [00000007] Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Driver    c:\windows\system32\drivers\l1c62x64.sys (1.0.0.35, 165.61 KB (169,584 bytes), [COLOR=Red]7/28/2011[/COLOR] 6:32 AM)
Let us know the results.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I cannot thank you enough for such a quick response, I will begin to dismantle the situation and report back to you by doing your steps in-between work. Thank you 100%....
 

My Computer My Computer

At a glance

Windows 7 64-bitStandardStandardStandard
Computer Manufacturer/Model Number
ASUS U56E
OS
Windows 7 64-bit
CPU
Standard
Motherboard
Standard
Memory
Standard
Graphics Card(s)
Standard
Sound Card
Standard
Monitor(s) Displays
Standard
Screen Resolution
Standard
Hard Drives
Standard
PSU
Standard
Case
Standard
Cooling
Standard
Keyboard
On laptop
Mouse
Logitech wireless mouse
Internet Speed
Standard
Other Info
Factory purchased, nothing new added (hardware).
You are welcome.
Waiting to see the results. :)
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I was able to uninstall quicktime from the uninstall programs menu, but I'm unsure how to uninstall the following ones:

  • Start Menu\Programs\ASUS
  • Start Menu\Programs\ASUS Utility
  • Start Menu\Programs\ASUS Utility\ASUS Splendid Utility
They appear as folders with multiple programs - should I just right click and delete them out? Or should I uninstall all of the following in my 'uninstall programs' screen listed here:


ASUS AI Recovery
ASUS LifeFrame3
ASUS Power4Gear Hybrid
ASUS Secure Delete
ASUS Spledid Video Enhancement Technology
ASUS SCR_U46_ENG
ATK Package


I am updating the BIOS and such right now too.........what should I do about an anti-virus program in the mean time? Thanks again
 

My Computer My Computer

At a glance

Windows 7 64-bitStandardStandardStandard
Computer Manufacturer/Model Number
ASUS U56E
OS
Windows 7 64-bit
CPU
Standard
Motherboard
Standard
Memory
Standard
Graphics Card(s)
Standard
Sound Card
Standard
Monitor(s) Displays
Standard
Screen Resolution
Standard
Hard Drives
Standard
PSU
Standard
Case
Standard
Cooling
Standard
Keyboard
On laptop
Mouse
Logitech wireless mouse
Internet Speed
Standard
Other Info
Factory purchased, nothing new added (hardware).

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
So far so good - I updated all of the different thing you mentioned and also completely uninstalled Norton, quicktime and also everything else and so far so good - tried restarting and haven't had any problems at all yet - I'll let you know of any more issues. Thanks a bunch again , I really appreciate your help!
 

My Computer My Computer

At a glance

Windows 7 64-bitStandardStandardStandard
Computer Manufacturer/Model Number
ASUS U56E
OS
Windows 7 64-bit
CPU
Standard
Motherboard
Standard
Memory
Standard
Graphics Card(s)
Standard
Sound Card
Standard
Monitor(s) Displays
Standard
Screen Resolution
Standard
Hard Drives
Standard
PSU
Standard
Case
Standard
Cooling
Standard
Keyboard
On laptop
Mouse
Logitech wireless mouse
Internet Speed
Standard
Other Info
Factory purchased, nothing new added (hardware).
You are welcome Jon17e :)
Let us know the situation after a few days again.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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