Solved BSOD after system startup: IRQL/KMODE Errors

Hey all!
First off, just to let you guys know, the computer that I'm having problems with is running Windows 7 64 bit home Premium (I'm try to fix a family member's computer). It is also a notebook , a MSI FX610.

Now, for some background information- The system has been bluescreening a little bit after startup for a couple of days now. I have ran memtest and chkdsk's and stuff, and then moved on to try and see if it was a driver issue. Because I don't have the expertiece in that area, I figured I would see if anyone else could help me!

I tried disabling different drivers (Which, if you look through the minidumps, produced different BSOD's), and I also started to use the driver verifier (which again, produced different BSOD's). I'll revert everything back to normal driverwise (Though I also have some startup programs disabled with msconfig), and disable the verifier and post more crash dumps if need be.

Thank all of you so much in advance, and I'll try to reply as quickly as I can to things, And I'll be happy to provide any more information as need. Thanks again!
-Joe5181

P.S. Sorry for the book

So many crashes, in a same day ..... can you remind it, if all started after the Atheros driver update?

Disable USB Selective Suspense:
http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Reinstall USB Ports drivers

1. Right click on the My Computer icon> Select manage. It will open the computer management window.
2. Click on the "Device manager" in the left pane.
3. Expand USB Serial Bus Controller.
4. Right click > Uninstall them all, one by one.
5. When Done, restart the computer.
6. On restart, the necessary drivers will be auto-installed.

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

Depending on the results, we will determine our next step.

Arc,

First off, thank you so much for your reply!
I honestly cant remember if I had recently updated anything or not (though I do seem to remember trying to update video drivers because the graphics card tends to fail alot for some reason).
I'll try your steps really quickly, and then I guess we'll go from there. By the way, I'm very sorry about the long reply time- Life likes to keep my Monday's filled to the brim.

-Joe5181

Arc,

I followed your suggestions and these were my procedures and results:

First, I started the laptop up and let it boot through to try and produce a baseline BSOD (this was at about 8:25 PM)

Next, I disabled the USB selective susbend options at about 8:31, and then restarted the computer and experienced another BSOD (at 8:34, which is right after the startup... yes, this computer takes forever to boot xD )

Then I uninstalled all USB drivers via the method you outlined, and restarted the computer at about 8:41 PM (BSOD was produced at about 8:46 PM)

Then I Booted into Safemode (with networking) and made sure the drivers re-installed. I then restarted the computer again (at about 8:52 PM), and a BSOD was produced at about 8:56.

It's probably worth noting that my wireless logitech mouse no longer works (it's an M305), and that the laptop had issues connecting to the network (which it has been apart of for at least 6 months), until this last boot.

I hope I clearly outlined all steps I did, and any information you might need. Feel free to ask if you need to know anything else, and suggest away!

by the way, I'm attaching the 4 BSODs that have happened so far tonight. Good luck guys, and by the way- Thank you so much for your time so far!

-Joe5181

Have you tried the virus scans?

Do some disc checks:

1. Update your SSD's Firmware (skip it, if it is not a SSD)
2. Re-seat the sata and power.
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

And, enable Driver verifier.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

Arc,

I've ran a in-depth scan using malwarebytes anti malware, but i'll try the two options that you gave (separately, of course )
Afterwards, I'll restart, see if no BSOD, and then methodologically continue down the line of solutions you've given me.

I'll keep a detailed list of my actions, BSOD times and everything else. Thanks!
-Joe5181

ok, So- here's what I've done so far this morning:

Did a normal startup boot at 6:22 (BSOD at 6:23)
Started in safe mode and ran TDSS Killer at 6:33 (Pictures of results and actions are attached)
The computer then BSOD'd as it tried to reboot from TDSS (at 6:38)
Started the computer normally after running TDSS, at 6:42 (BSOD at 6:44)
Then I Re-seated the hard drive (Its a SATA HDD, by the way), and started the comptuer at 6:58 (BSOD at 7:01)

After running TDSS, boot's have become even slower then normal, if that means anything.

I'll continue with the rest of your solutions when I get home from school, and in the meanwhile, I'll leave you with the dumps and screenshots from TDSS that were made this morning

Thanks for all your help so far!
-Joe5181

By the way, is it worth trying to install the microsoft update detailed here: Microsoft Security Advisory: Update for the Windows Operating System Loader
?

-Joe5181

I got something here which is beyond my knowledge
I am asking for more help.

Got some inputs from Capt.Jack Sparrow.

It is probably a malware, so you have to run the virus scans for one more time.
Uninstall Avast using Avast Uninstall Utility.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Arc,

I'll run those ASAP and get back to you. Many thanks to both you and Capt. Jack

If those don't work, would you recommend a factory restore? I can do that no problem, and just backup/restore documents, etc afterwards.

Thanks!
-Joe5181

How would you suggest I go about trying to install Security Essentials? It says I can't install it while in Safe Mode, but the computer crashes when I boot in normal mode

EDIT: I guess I'll run the MBAM Scan first, then go from there.

Have you done WDO scan already?

• Windows Defender Offline

I finally completed a WDO scan in the early hours in the morning (Sorry that it took so long to do; it was a hassle getting another computer to make the WDO bootdisk).

It found that I have a the Alureon.a/DOS Trojan (Which is apparently a mean little guy too.) I've removed it with WDO, and I'm going to try and boot it normally (Then in safe mode) to make sure it's completely removed by following a guide on bleepingcomputer/major geeks unless someone here could walk me through the process.

The funny thing is that no other antivirus scanners of any sort had picked anything up until WDO ran its scan- Great program, I'll definitely use again.

Anyways, thanks for your help Arc, it has given me a great impression of the 7fourms, and I'll definitely come here with any other problems you guys have- cause you are all very professional about it.

-Joe5181

Let us know it it boots ok or not.

xD True enough. If it blue screens, I guess back to troubleshooting ^.^
I'm trying it out now; and I'll edit in the results.

EDIT:
Nope, I got another BSOD when I tried booting XD
Should I post the dump?

Sure! Post it. Not only the dump, but as per the Blue Screen of Death (BSOD) Posting Instructions.

Well, here is today's batch of fun for you Arc xD
Again, thank you so much for all of your help thus far. Good luck on discovering something!

-Joe5181

The dumps is not showing anything, but I will suggest you to disable RAID, and then use msahci.sys.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

Also do some disc checks.

1. Update your SSD's Firmware (skip this step, if it is not a SSD)
2. Reseat the sata and power.
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.

Hope this will help.

I'm thinking this might be a hard drive error, even though some chkdsk's i've done before returned with no problems.
I came to this conclusion because whenever I boot (on safe mode, that is.), a secondary partition of my main hard drive (there is only 1 hard drive, but 3 partitions on it) never shows up. I'm going to boot using a Hirens Boot CD 15 and run some different hard drive checkers on there.

Ooooh, update! Whilist writing this message, I got the laptop to successfully boot and it is currently running fine (will edit in if it BSOD's). I will definitly run some disk check things, and go from there. Any other suggestions on your part?

Btw; when I booted this time, TDSS instantly popped up with a message asking me to run (Before the desktop even loaded). Maybe this has something to do with it?

-Joe5181