ASUS N61JV regular crashes

erwinw02 · Nov 27, 2012

Hi,

Really could use some help here... Using a windows 7 64 on a asus N61JV pc. The PC keeps restarting regularly. Tried updating all drivers but this did not make a difference. I have collected and attached the diagnostic info. I hope you could give me a hint on how to get ride of this irritating behavior. I am contemplating to upgrade to win 8 but doubt if this would cure the problem.

Gr Erwin

Arc · Nov 27, 2012

Welcome aboard.

Apparently it is caused by Atheros network adapter driver.

Code:

!irp fffffa8003d45c10
Irp is active with 6 stacks 4 is current (= 0xfffffa8003d45db8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa80070aa050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
 \Driver\athr[/COLOR]
            Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa8007088e10 00000000 fffff800036d1200-fffffa800c903700 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800c903700    

            Args: 00000000 00000000 00000000 00000000

And it is very old.

Code:

Lmvm athrx
start             end                 module name
fffff880`04c86000 fffff880`04f2c000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
  [COLOR=Red]  Image name: athrx.sys
    Timestamp:        Tue Jun 21 13:33:39 2011[/COLOR] (4E00505B)
    CheckSum:         002A5DE2
    ImageSize:        002A6000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from ATHEROS drivers for Microsoft Windows (Atheros?????).

At the same time, I would suggest you to uninstall AVG. (due to all the NETIO.sys and tcpip.sys trigger)
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Download and install those, and then run full system scans with both of them, one by one.

Uninstall the asus bloatwares.

Code:

Start Menu\Programs\ASUS Video Magic 
Start Menu\Programs\ASUS Video Magic\MediaShow Espresso
Start Menu\Programs\ASUS\ASUS AP Bank
Start Menu\Programs\ASUS\ASUS WebStorage 
Start Menu\Programs\ASUS Utility
Start Menu\Programs\ASUS Utility\ASUS CopyProtect
Start Menu\Programs\ASUS Utility\ASUS Live Update
Start Menu\Programs\ASUS Utility\ASUS Splendid Utility
Start Menu\Programs\ASUS Utility\SmartLogon

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Let us know the results.

erwinw02 · Nov 27, 2012

Hi,

Thanks for looking into it! I have tried to find newer drivers and installed them however the wireless will not work at all with these drivers so had to roll back multiple times. I did however switch off the power save mode on the wireless as I found on the asus site

ASUSTeK Computer Inc. -Support- Troubleshooting N61Jv

If you have different ideas.....

Thanks

Arc · Nov 28, 2012

If its wireless, match your device from here:

ATHEROS Wireless drivers for Windows

If its not a wireless, match your device from here:

ATHEROS Network drivers for Windows

erwinw02 · Nov 28, 2012

Hi,

tried to update the drivers again. Found out that the reason why the new drivers did not work was the ASUS wireless consol. After updating this as well it is running and connecting with the new drivers. Hope to see a difference.

Thanks!
Gr Erwin

Arc · Nov 28, 2012

You are welcome

Let us know how it goes.

erwinw02 · Nov 30, 2012

&%$$^@ last night again a reboot.... during the day problem with the virtual wifi from microsoft which I disabled as i am not using this anyway. I have attached a new dump of the diagnostic tool. Hope you can give some more hints.....

Gr Erwin

Arc · Nov 30, 2012

It is caused by NEC Electronics USB 3.0 Host Controller Driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8003b6a660, fffff80000b9c510}

*** WARNING: Unable to verify timestamp for nusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
Implicit thread is now fffffa80`03b6a660
[COLOR=Red]Probably caused by : nusb3xhc.sys[/COLOR] ( nusb3xhc+4392 )

Followup: MachineOwner
---------

Which is very old.

Code:

Followup: MachineOwner
---------

0: kd> lmvm nusb3xhc
start             end                 module name
fffff880`0580d000 fffff880`0583c000   nusb3xhc T (no symbols)           
    Loaded symbol image file: nusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\nusb3xhc.sys
   [COLOR=Red] Image name: nusb3xhc.sys
    Timestamp:        Mon Oct 26 19:49:48 2009[/COLOR] (4AE5B004)
    CheckSum:         0003461D
    ImageSize:        0002F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try update it from Support/Design | Renesas Electronics. You may need to register first.

erwinw02 · Nov 30, 2012

thanks again! updated this driver as well. It sucks to find these drivers to the manufacture sites. They still offer the 2009 drivers...... Hope we gain stability

erwinw02 · Dec 8, 2012

Hi,

we definately gained stability it has been stable for 5 days, then 2 day crashes caused by MSN. Today unfortunately again a BSOD......
any clues?

Thanks

Arc · Dec 8, 2012

Mate it is the time to run disc cleanup I think, your crash dump folder is getting bigger

This time the problem is with Qualcomm Atheros AR9285 Wireless Network Adapter, or the driver, Athrx.sys.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8004536060, fffff80004a59518, fffffa8006babd30}

Probably caused by : pci.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8004536060, Physical Device Object of the stack
Arg3: fffff80004a59518, Functional Device Object of the stack
Arg4: fffffa8006babd30, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000f8d000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`04a594c8 fffff800`034f86d2 : 00000000`0000009f 00000000`00000003 fffffa80`04536060 fffff800`04a59518 : nt!KeBugCheckEx
fffff800`04a594d0 fffff800`03498c3c : fffff800`04a59600 fffff800`04a59600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`04a59570 fffff800`03498ad6 : fffffa80`0799e168 fffffa80`0799e168 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`04a595e0 fffff800`034989be : 000005be`02e85189 fffff800`04a59c58 00000000`02698d34 fffff800`03603908 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04a59c30 fffff800`034987a7 : 00000144`940e19c2 00000144`02698d34 00000144`940e1935 00000000`00000034 : nt!KiTimerExpiration+0x1be
fffff800`04a59cd0 fffff800`03485cca : fffff800`03600e80 fffff800`0360ecc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04a59d80 00000000`00000000 : fffff800`04a5a000 fffff800`04a54000 fffff800`04a59d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys

BUCKET_ID:  X64_0x9F_3_athrx_IMAGE_pci.sys

Followup: MachineOwner
---------

Code:

kd> !irp fffffa8006babd30
Irp is active with 6 stacks 4 is current (= 0xfffffa8006babed8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa80070db050 00000000 00000000-00000000    
          Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys[/COLOR]
[COLOR=Red]*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
[B] \Driver\athr[/B][/COLOR]
            Args: 00015500 00000000 00000005 00000003
 [ 16, 2]   0 e1 fffffa8006ed2c70 00000000 fffff800036d2200-fffffa80047e8550 Success Error Cancel pending
           \Driver\vwifibus    nt!PopSystemIrpCompletion
            Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80047e8550    

            Args: 00000000 00000000 00000000 00000000
0: kd> !devobj fffffa8006ed2c70
Device object (fffffa8006ed2c70) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa8006ed2c40
 \Driver\vwifibus DriverObject fffffa8006f131e0
Current Irp 00000000 RefCount 0 Type 00000017 Flags 00002010
DevExt fffffa8006efa420 DevObjExt fffffa8006ed2de8 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedTo (Lower) fffffa80070db050 \Driver\athr
Device queue is not busy.
0: kd> lmvm athrx
start             end                 module name
fffff880`05a2b000 fffff880`05dde000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: \SystemRoot\system32\DRIVERS\athrx.sys
    Image name: athrx.sys
    Timestamp:        Tue Jul 24 20:33:45 2012 (500EB951)
    CheckSum:         00398A64
    ImageSize:        003B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Also search in ATHEROS Wireless drivers for Windows, updates are available there. Download and install it.

Let us know the results.

BTW, have you faced any graphics related issue in between? Which graphics do you use? Nvidia one or Intel one?

erwinw02 · Dec 8, 2012

HI,

thanks again! checked for thje driver of the wifi but am using the latest one I could find: 10.0.0.75. might have to live with this hickup...

As for the video; you got me thinking on this... check the settings and they are both active. When I looked deeper into it it seems to switch based on demand between the intel and the NVIDIA.

I will start to clean up over here

Arc · Dec 8, 2012

For the nVidia driver,

Download and install Driver Fusion.
Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.

For the intel graphics driver, Get the latest one from Intel Download Center.

ASUS N61JV regular crashes

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