Solved Another TRUST_E NOSIGNATURE (0x8006100) problem with KB976932

R

rob6491

New member
Have tried unsuccessfully to install SP1 for Windows 7 x64 system on my PC on numerous occasions. Decided to try and solve problem once and for all and found your forum which appears to have offered helpful advice to other people with similar difficulties.

Following advice in a previous thread, I have downloaded and installed System Update Readiness Tool (KB947821) and I have run a SFC Scan - I hope that I have attached the relevant CBS logs.

I then tried yet again to install KB976932 and the installation stopped at 33% and showed the error code TRUST_E NOSIGNATURE(0x8006010).

I'd be grateful for any help in solving this problem. If further information is needed, please let me know.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
The CBS.log shows nothing out of the ordinary - but the CheckSUR shows the following......
Code: 
 winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_cb285ee688aa009a.manifest
 winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64.manifest
 winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_cc28a17e399280f3.manifest
 winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.16542_none_700a05fa81350fbd.manifest
 winsxs\manifests\amd64_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_ccad701952b2d4b8.manifest
 winsxs\manifests\x86_wpf-presentationhostdll_31bf3856ad364e35_6.1.7600.20658_none_708ed4959a556382.manifest
 winsxs\manifests\amd64_wpf-windowsbase_31bf3856ad364e35_6.1.7600.20658_none_b40f0fc47a79b870.manifest
 winsxs\manifests\x86_wpf-windowsbase_31bf3856ad364e35_6.1.7600.20658_none_57f07440c21c473a.manifest
 winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_86a84af193626297.manifest
 winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_2a89af6ddb04f161.manifest
 winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.16542_none_cc11679639b12365.manifest
 winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.16542_none_6ff2cc128153b22f.manifest
 winsxs\manifests\amd64_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_cc96363152d1772a.manifest
 winsxs\manifests\x86_wpf-presentationhostexe_31bf3856ad364e35_6.1.7600.20658_none_70779aad9a7405f4.manifest
 winsxs\manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_acb4799c0a4a7137.manifest
 winsxs\manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_08d3151fc2a7e26d.manifest
 winsxs\manifests\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.20658_none_872d198cac82b65c.manifest
 winsxs\manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.20658_none_2b0e7e08f4254526.manifest
 winsxs\manifests\amd64_wpf-windowsbase_31bf3856ad364e35_6.1.7600.16542_none_b38a4129615964ab.manifest
 winsxs\manifests\x86_wpf-windowsbase_31bf3856ad364e35_6.1.7600.16542_none_576ba5a5a8fbf375.manifest
 winsxs\manifests\amd64_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_caa3904b6f89acd5.manifest
 winsxs\manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_6e84f4c7b72c3b9f.manifest
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.mum
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_1_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900_RTM~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat
 servicing\packages\Package_for_KB979900~31bf3856ad364e35~amd64~~6.1.1.0.cat

It shouldn't be too difficault to craft a repair protocol - back soon
(posting now so that Tom doesn't get his oar in as well :D )
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Back again :)

I've uploaded a file - rob6491.zip - to my SkyDrive at https://skydrive.live.com/#cid=936736BB8FCEB92F&id=936736BB8FCEB92F%21526
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder rob6491 in the same place.
Open this folder - there should be two folders inside it (Manifests, and Packages)
Copy the content of the Packages folder to the
C:\Windows\Temp\CheckSur\Servicing\Packages

And the content of the manifests folder (.manifest files) into this folder:

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Build #1
OS
Windows 8.1 Pro x64
CPU
Intel i7 3770K @4.5GHz
Motherboard
ASUS P8Z77-V PRO
Memory
Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
Graphics Card(s)
Gigabyte Radeon HD 7850 (2GB GDDR5)
Sound Card
Integrated on motherboard
Monitor(s) Displays
23" LG LCD/LED IPS
Screen Resolution
1920*1080
Hard Drives
Samsung EVO 128GB SSD
Seagate Barracuda 2GB 7200rpm
2x Seagate FreeAgent [500gb]
PSU
Corsair TX650W V2 (80+ Bronze)
Case
NZXT Phantom 410 White
Cooling
Corsair H100 Water Cooler
Keyboard
Microsoft Desktop 2000 Wireless Keyboard
Mouse
Microsoft Desktop 2000 Wireless Mouse
Internet Speed
95 Mb/s Download 70 Mb/s Upload
Antivirus
MSE + MBAM Pro
Browser
Firefox
..just that there's no point in both of us working on the same post :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
I'm grateful for Noel's prompt response and for Tom's interest.

I'll download Noel's zip file, copy the relevant files, run the CheckSUR again and post the results.

Many thanks for help so far.

Rgds.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
Noel,

I've downloaded the zip file, unzipped it and have tried to copy the contents of the package and manifest files to the stipulated locations. When I attempted to check on the file contents at these locations, the folders are shown as empty. When trying to copy the files to the packages location, an error message appear indicating something along the lines that I did not have permission to access the folder. I pressed the `Continue' button and attempted the copy the files to this folder.

Are the files present, but hidden? Should I run the CheckSUR tool yet?

Rgds.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
Noel,

Apologies for delay in responding. Just been to a neighbour's funeral.

Copy of Command Prompt Screen attached.

Rgds.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
(sorry about your neighbour!)

That looks normal enough to me?
Try running the CheckSUR again anyhow - we'll see what happens :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel,

Just got back home from wake.

Have run CheckSUR Tool without any apparent problems.

Copies of CheckSUR.log and CheckSUR.persist.log attached.

Rgds.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
Still the same errors, so whatever you did, it didn't paste properly into the folder

Please run the following command, and post the results (may be a good idea to put it into a Code Box).

Tree C:\Windows\Temp\CheckSUR
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel,

Thanks for your continuing interest and involvement.

I attach a copy of the Command Prompt Screen response. I'm not familiar with the use of a Code Box for transferring information.

Rgds.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
I see what happened!
You copied the folder to the destination, rather than copying the content
Open the actual Packages folder you downloaded and extracted, hit Ctrl+A to highlight all, and Ctrl+C to Copy them
Now navigate to the C:\Windows\Temp\CheckSUR folder and right-click on the Packages subfolder - select Paste
Repeat for the Manifests folder(s)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel,

My apologies for mis-interpreting your original instructions and subsequent confusion.

I have hopefully copied the files to the correct folders and have run the Check SU tool.

I attach the two CheckSUR logs.

Rgds.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
It's still not working properly for some reason - let's have a look and make sure that things are where they should be,

Run the following commands, and post the results

DIR C:\Windows\Temp\Package_1_for_KB979900*.* /S
DIR C:\Windows\Temp\amd64_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542*.* /S
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel,

I attach a file showing the Command Prompt responses.

Between me submitting my first response today and receiving your reply, a power cut caused my PC to shutdown instantly and I could not reboot it normally. I ended up having to allow an automatic System Restore to `repair' the system. The PC rebooted and appears to functioning normally now. I pasted the files into the manifest and package folders after the PC had been restored to life. I don't know whether or not the `repair' has effected the contents of any of the folders which are involved with the present upgrade problem.

Thanks for your persistence.

Rgds.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
All sort of things can happen in such circumstances.

We'd best have another SFC /SCANNOW run, and see the CBS.log as well (the CheckSUR seems to be the same as ealrier - please post the Directories I requested in #15 )
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
Noel,

My apologies, I posted the wrong zip file in#16.

Hopefully, the right file is attached this time.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
Noel,

Zip folders containing sfc /scannow response and cbs file attached.

Rgds.


Rob
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 560
OS
Windows 7 64 bit Home Premium
CPU
Pentium(R) Dual-core CPU E5700 @ 3.00GHz
Memory
4.00GB
Ah - the files are there, but in the wrong places.
Lets try it this way.
Move the rob6491.zip folder to your desktop.
Now Extract all again- to the default location (which should beyour desktop)

Now open an Elevated Command prompt and run the following commands.

Code: 
COPY %userprofile%\desktop\rob6491\manifests\*.* C:\Windows\Temp\CheckSUR\winsxs\manifests /V /Y
COPY %userprofile%\desktop\rob6491\packages\*.* C:\Windows\Temp\ChecKSUR\Servicing\packages /V /Y

Then close the Command Prompt window, and run CheckSUR again - post the CheckSUR.log file when complete
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Asus K52F or Lenovo B51-80
OS
Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
CPU
i3 370M/i7 6500U
Motherboard
Asus/Lenovo
Memory
8GB - finally :)/8GB
Graphics Card(s)
it's an i3, dude!/dual Intel&nVidia
Sound Card
onboard
Monitor(s) Displays
15.6" built-in
Screen Resolution
1366x768/1920x1080
Hard Drives
750GB Seagate internal
Sundry external drives attached to other computers on the local network
1TB SSD on the Lenovo
PSU
n/a
Internet Speed
as much as I can get - usually on a dongle/phone, so <1MB/s
Antivirus
MSE/Defender
Browser
IE11/12/Edge/Chrome/FF(if I must)
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