HP computer does not boot

darts592 · Dec 24, 2012

My computer right now will not boot up. Specifically, it will reach the part where the flag begins to form on the loading screen and just as the red and green dots touch, the computer will restart and begin the process again. I cannot boot in any safe mode.

I have the option to access the recovery console which I did. In I have tried startup repair and it told me it was unable to automatically fix my problem. It specified error 0x3712 and indicated that a driver or hardware change could cause this problem. The error is startup repair is offline. Next, I ran chkdsk /r on that partition and it reported no errors. Then, I tried to run sfc /scannow /offbootdir=C:\ /offwindir=C:\windows but it returns "Windows Resource protection could not perform the requested operation.".

Please help as I am unsure what to do now. I can supply more information if needed.

bassfisher6522 · Dec 24, 2012

Is this a laptop?

darts592 · Dec 24, 2012

No this is a desktop.

bassfisher6522 · Dec 24, 2012

Can you fill in your system specs in your user profile area?

darts592 · Dec 24, 2012

I have done that now.

bassfisher6522 · Dec 24, 2012

I'm scratching my head, you say you can't boot up or get into safe mode but your able to run cmd line in the cmd prompt. So if you can't boot up, how are you able to run cmd prompt?

Have your tried restarting the computer and as soon as it starts to flash anything on the screen, repeatedly tap the F8 key. This should get you into the advance menu.

darts592 · Dec 24, 2012

I'm sorry for not clarifying. Currently when I power-up, I have the option to enter the recovery console or boot windows normally. In the recovery console, I am prompted to select a language, keyboard layout, and then log-in with an account. After that, I am allowed to use Startup-repair, system recovery, system restore, memory diagnostic, or CMD.

Edit:
Some additional info:
I have 1 hard disk split into 3 partitions. The main partition is the one that cannot boot. One partition is the HP recovery one but this computer came pre-installed with vista and had a free 7 upgrade later. The 3rd partition though has Windows 8 and I can boot into that one just fine.

Lance1 · Dec 24, 2012

When you are in the recovery console, have you tried to set system restore to a point prior to this issue?

darts592 · Dec 24, 2012

I have. However, the system restore utility says it does not find any restore points.

Lance1 · Dec 24, 2012

Whats the make and model of your system?

Lance1 · Dec 24, 2012

Never mind. I just noted you system specs.

Lance1 · Dec 24, 2012

In the option for system recovery Does it have an option to do a repair install? Meaning no data will be lost. I'll look around right now.

Lance1 · Dec 24, 2012

I just read through the system recovery and there is no such option there. Just a complete recovery.

gregrocker · Dec 24, 2012

Work through these steps for http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html. Note that disks are provided to do the repairs.

The steps try everything possible to start unbootable Win7 leading up to if necessary rescuiing your files to run HP Factory Recovery or get the superior http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

mmkarimi · Dec 24, 2012

1) unattached any additional devices from your computer ( any thing ) and try it again..
2) if it doesn't help, if you can attach the HDD to another computer and check disk it or try win live and check disk your HDD
3) if also not possible say to think

darts592 · Dec 24, 2012

Greg would it be possible for me to download the win 7 installer with SP1 ISO linked in your troubleshooting win 7 post and use that to do a repair install? This is assuming that i cannot boot into the win7 partition which i wish to fix.

Edit: More info: When I attempt to boot into safe mode for the windows 7 partition, it lists the drivers that it is loading right? Well, when I try to boot into any of the safe modes, it loads up to the classpnp.sys and then restarts.

gregrocker · Dec 24, 2012

Yes, that's why I mentioned that disks are provided to do the repairs.

darts592 · Dec 24, 2012

So in this situation how do I do a repair install? I have just created a bootable USB from Dell Community
and I don't know what to do now.
Again, I am still unable to boot into my windows 7 OS and I from my scan with malwarebytes, I appear to have no malware.

gregrocker · Dec 24, 2012

A Repair Install is not available if you can't boot into Win7. Try the other steps leading up to if necessary rescuiing your files to run Performing an HP System Recovery (Windows 7) | HP® Support or http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

darts592 · Dec 24, 2012

Is there no way that I could get the iso to target my windows 7 partition somehow while I run it from my windows 8 partition?

HP computer does not boot

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