BSOD, randomly happening when playing games or watching a video

MasterLemons · Jan 20, 2013

I have been having some problems with the BSOD screen.
It comes up randomly and I have NO clue how to fix it.
This is my first post and any help would be greatly appreciated

koolkat77 · Jan 21, 2013

Welcome to SevenForums.

Problematic software:

Norton can be a frequent cause of BSOD-s. Please uninstall it with the Norton Removal Tool.
You may however, install it back if it was not contributing or the cause of your BSOD-s.

Norton Removal Tool

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
  - http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html
  - How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek

Warning

:ar: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Recommendations:

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Please do the following:

writhziden said:
If you have an SSD, make sure the following are up to date:

SSD firmware

BIOS Version

Chipset Drivers

Hard disk controller drivers/SATA drivers

If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.

Disk Check on your hard drive for file system errors and bad sectors on it:

http://www.sevenforums.com/tutorials/433-disk-check.html

Perform a System File Check:

Click on the start rb:
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Full tutorial here:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

Please check for an update on the following:
Driver Description: ASMedia USB 3.0 Hub driver

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa801b2875c0, fffff800045863d8, fffffa801bfbd910}

Unable to load image \SystemRoot\system32\DRIVERS\asmthub3.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for asmthub3.sys
*** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys
Probably caused by : asmthub3.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa801b2875c0, Physical Device Object of the stack
Arg3: fffff800045863d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa801bfbd910, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: fffffa8019fd4550

IMAGE_NAME:  asmthub3.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f435bae

MODULE_NAME: asmthub3

FAULTING_MODULE: fffff88002c00000 asmthub3

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF8000458CFB0

STACK_TEXT:  
fffff800`04586388 fffff800`02f006d2 : 00000000`0000009f 00000000`00000003 fffffa80`1b2875c0 fffff800`045863d8 : nt!KeBugCheckEx
fffff800`04586390 fffff800`02ea0c3c : fffff800`045864c0 fffff800`045864c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`04586430 fffff800`02ea0ad6 : fffff800`0303df20 00000000`00102523 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`045864a0 fffff800`02ea09be : 00000026`6e77ec33 fffff800`04586b18 00000000`00102523 fffff800`0300b6e8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04586af0 fffff800`02ea07a7 : 0000000d`831a8cc1 0000000d`00102523 0000000d`831a8ca6 00000000`00000023 : nt!KiTimerExpiration+0x1be
fffff800`04586b90 fffff800`02e8dcca : fffff800`03008e80 fffff800`03016cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04586c40 00000000`00000000 : fffff800`04587000 fffff800`04581000 fffff800`04586c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_asmthub3.sys

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_asmthub3.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa801bfbd910
Irp is active with 7 stacks 6 is current (= 0xfffffa801bfbdb48)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa801b2875c0 00000000 fffff88002c0a35c-fffffa801b293400    
	       \Driver\asmthub3	asmthub3
			Args: 00000000 00000000 00000000 00000002
>[ 16, 2]   0 e1 fffffa801b288ce0 00000000 00000000-00000000    pending
	       \Driver\asmthub3
			Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa801c14a180    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm asmthub3
start             end                 module name
fffff880`02c00000 fffff880`02c24000   asmthub3 T (no symbols)           
    Loaded symbol image file: asmthub3.sys
    Image path: \SystemRoot\system32\DRIVERS\asmthub3.sys
    Image name: [COLOR="red"]asmthub3.sys[/COLOR]
    Timestamp:        [COLOR="Red"]Tue Feb 21 14:54:06 2012[/COLOR] (4F435BAE)
    CheckSum:         0002E74A
    ImageSize:        00024000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You may also go through the tutorials linked below:

Code:

fffff800`045864f0  fffff800`0302ffb0 nt!PpmCheckStartDpc
fffff800`045864f8  fffff800`02f84430 nt!PpmCheckStart
fffff800`04586500  00000000`00000000
fffff800`04586508  fffff880`0197b530 tcpip!endpointLruContext+0x4b0
fffff800`04586510  fffff880`0172a2b0 NETIO!WfpSysTimerCallback
fffff800`04586518  fffff880`0197b4e8 tcpip!endpointLruContext+0x468
fffff800`04586520  fffff880`033e7b50
fffff800`04586528  fffff800`02e9c43c nt!KiScanReadyQueues
fffff800`04586530  fffff880`033e7ae0
fffff800`04586538  fffffa80`195d71c0
fffff800`04586540  fffff880`04365aa0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_20.2.0.19\Definitions\IPSDefs\20130118.001\IDSvia64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys
 IDSvia64+0x8aa0
fffff800`04586548  fffffa80`195d7170
fffff800`04586550  fffff880`04292400Unable to load image \SystemRoot\System32\Drivers\NISx64\1402010.016\SYMNETS.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
 SYMNETS+0x5c400
fffff800`04586558  fffff880`04243a50 SYMNETS+0xda50
fffff800`04586560  00000000`00000000
fffff800`04586568  fffffa80`1a8c5e20
fffff800`04586570  fffff880`05891d94Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x1bad94
fffff800`045868c8  fffff880`04bc41d7*** WARNING: Unable to verify timestamp for USBPORT.SYS
*** ERROR: Module load completed but symbols could not be loaded for USBPORT.SYS
 USBPORT+0x2d1d7
fffff800`045868d8  fffff880`04bc4e60 USBPORT+0x2de60
fffff800`045868e0  fffff800`045868f0
fffff800`045868e8  fffff880`04bc41c8 USBPORT+0x2d1c8
fffff800`04586918  fffff880`04b8c35e*** WARNING: Unable to verify timestamp for usbehci.sys
*** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
 usbehci+0x635e

If the above does not help, test RAM in the following manner:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.

If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.

3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.

*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.

4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.

Let us know the results.

MasterLemons · Jan 21, 2013

Thank you so much I'm going to try most of these solutions, but I will probably not uninstall Norton.

koolkat77 · Feb 1, 2013

Any updates?

MasterLemons · Feb 1, 2013

It's still bluescreening but i going to reinstall windows.

koolkat77 · Feb 1, 2013

Well, let us know how it went.

MasterLemons · Mar 22, 2013

I re-installed windows with the custom setting to clear all data, but I had another blue screen so could I receive some help?

koolkat77 · Mar 22, 2013

I will come back to this thread soon.

Please bump if I haven;t replied in 24 hours.

koolkat77 · Mar 23, 2013

If you are overclocking any hardware, STOP. Reset any changed values back to default.

Clean install of NVIDIA drivers:

Code:

lmvm nvlddmkm
start             end                 module name
fffff880`048fa000 fffff880`053a2000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Sun Feb 10 05:13:08 2013 (5116D804)
    CheckSum:         00A90CB0
    ImageSize:        00AA8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

RAM:

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Note

Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

Information

Errors are sometimes found after 8 passes.

Tip

Do this test overnight, before going to bed.

Storage Devices:

Outdated firmware on SSD's cause BSOD's with bug check code F4. Check for a firmware (Important!)

Use CrystalDiskInfo to check the health status of the SSD & HDD:

Check your hard drive(s) for errors by running chkdsk

Make a hard drive test from the hard drive manufacturers website:

Hard Drive Diagnostic Procedure

Hardware stress tests:

Hardware - Stress Test With Prime95:

http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

CPU - Stress Test Using IntelBurnTest:

http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

Video Card - Stress Test with Furmark:

http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Monitor your temps during these tests:

Let us know the results and further BSOD reports.

BSOD BUGCHECK SUMMARY

Code:

**************************Sat Mar 23 02:01:16.470 2013 (UTC + 6:00)**************************
Loading Dump File [C:\Users\Yusra\Downloads\SF_22-03-2013\SF_22-03-2013\032213-10108-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
System Uptime: 1 days 18:05:42.887
Probably caused by : ntkrnlmp.exe ( nt!KiCommitThreadWait+165 )
BugCheck BugCheck 3B, {c000001d, fffff80002c865e5, fffff8800d778f60, 0}
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000003B"]SYSTEM_SERVICE_EXCEPTION (3b)[/URL]
Usual causes:  System service, Device driver, graphics driver, ?memory
Arguments: Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff80002c865e5, Address of the instruction which caused the bugcheck
Arg3: fffff8800d778f60, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR: 0x3B
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
PROCESS_NAME:  bf3.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!KiCommitThreadWait+165
CPUID:        "Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz"
MaxSpeed:     3600
CurrentSpeed: 3600
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

MasterLemons · Mar 29, 2013

I had a few more BSOD's here are the files.

After those I re installed my video drivers and stress tested my video card and the max temp came out to be 80 celcuis.

Dsprague · Mar 29, 2013

Please try running occt to test the video card's dedicated ram:

http://www.sevenforums.com/tutorials/160729-nvidia-amd-video-card-test-occt.html

To do this follow the tutorial from test #2 report back when your done and let us know the results.

MasterLemons · Mar 29, 2013

Well it was normal with no errors

Dsprague · Apr 1, 2013

Please run memtest86 + for 7-8 passes:

RAM - Test with Memtest86+

Tip: Do this over night it may take quite some time, especially with how much ram you have.

MasterLemons · Apr 1, 2013

I tried memtest overnight and during the day one time but it only made it to 5 or 6 passes
Should I try it again?

Dsprague · Apr 2, 2013

You should aim for 7-9 passes I have seen errors not appear until the 9th or 10th pass.in the mean time be sure that your video card driver is up to date, the latest driver was released March 25th and can be found here: Drivers | GeForce

MasterLemons · Apr 2, 2013

I'll try memtest again, but I already installed the latest video driver after using driver sweeper on the old one.

Dsprague · Apr 2, 2013

Ah sorry didn't see that postlet us know how the memtest goes then.

BSOD, randomly happening when playing games or watching a video

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