BSOD randomly when downloading (I think this is what causes it).

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC000001D
BCP2: FFFFF8800D80E090
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\020113-53757-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-81073-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


***

This crash has happened twice, 5 days apart. The first time I was downloading WoW and it crashed near the start of it. The second time I was patching league of legends. That's the best I can give you guy. Help please!

EDIT: This is a laptop.
***

Welcome to SevenForums.

Please remove Norton/Symantec. Norton tends to cause BSOD-s and causes several other issues. I would recommend uninstalling it with the Norton Removal Tool and replace with Microsoft Security Essentials To Test.

• Norton Removal Tool
• Symantec Removal Tool
  

I have seen Trend Micro AV causing problems such as bsods on some systems, please uninstall this as well for testing purpose.

• Trend Micro Diagnostic Uninstall Tool Download - TechSpot

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
Run a full scan with both (separately) once downloaded, installed and updated.
Go to this link: Intel® Driver Update Utility

Check the system for latest updates, download and install them one by one.

Reinstall the virtual box software to its latest.

Perform a System File Check:

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Daemon Tools:
Please uninstall DAEMON Tools. It uses a driver called sptd.sys which is known to cause BSODs in Windows 7. Uninstall the software using Add/Remove Programs. Reboot the system. Once the program is uninstalled, run sptd.sys uninstaller to remove the driver from your system.

As an alternative, many people recommend the use of Total Mounter or Magic ISO

Let us know the results.

Thanks for the response. I'll check it out. For one I can confirm it's not Norton. That I know for sure. Also Trend Micro is gone, I have no idea how or why that showed up.

I've ran a full MB scan + Antivirus scan + defragger + CC cleaner right after the first BSOD.

I've used CC Cleaner to shut down most of my start up items that aren't essential. I'll check back with everyone as soon as I check the Intel Driver Update.

Otherwise, no for sure answer? I was thinking it was maybe my network drivers, but if the logs don't show that then I'm up a river and depending on all of you.

EDIT: Also, uninstalled D.Tools.

Please see the description of the SRTSP64.SYS driver.
Driver Reference Table - SRTSP64.SYS

koolkat77 said:

Please see the description of the SRTSP64.SYS driver.
Driver Reference Table - SRTSP64.SYS

Click to expand...

Hm, not really anything on there? Just a link to the update?