When dvd not reading music, restart computer and get BSOD

RussellTA

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I have windows 7 x64 bit OS. At times, when my regular dvd drive or blue dvd drive does not read a music cd or when I am burning a dvd, the computer does not read the dvd. I have tried many techniques to get it to read but it does not work. I need to reboot and restart my computer to get the computer to work again. As soon as the computer shuts down and then reboots, I get a BSOD message of "
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff800034de4ab, 0xfffff8800334d7f8, 0xfffff8800334d050). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 031013-21309-01." I have saved the dump file for you and the sf-diagnostic tool files as well attached to this bug report. I do not get any other blue screens for anything else but the dvd drives and I have checked and they all have the latest firmwares that I can get. The regular dvd drive is Optiarc DVD RW AD-5260S and the blueray is HL-DT ST BD -RE WH12LS39.

If you have any advice on how to fix the BSOD, it would be appreciated. Any firmware or file that I need, please help me.

Thanks
RussellTA
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome
Files for the BSOD

Here are the files needed for the BSOD
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome
Does anyone have any ideas of why I am getting BSODs?

thanks
RussellTA
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome
Code:
fffff880`0334d998  fffff880`0199348eUnable to load image \SystemRoot\system32\DRIVERS\InCDFs.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for InCDFs.sys
*** ERROR: Module load completed but symbols could not be loaded for InCDFs.sys[/COLOR]
 InCDFs+0x1248e
It is a component of Nero, and it is contributing to the BSODs. Had I been there, I would have taken a test by uninstalling Nero.

Which antivirus do you use? Scan the system for possible virus infection.

Ashampoo, Nero, Cyberlink .... so many DVD burning programs? :) :(

Free up the startup.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept then restart.
Do some disc checks.

  1. Update your SSD's Firmware (skip it, if it is not a SSD)
  2. Re-seat the sata and power.
    72974453_zps85c47d93.jpg
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Though I believe that your problem is Nero InCD and Nero BackItUP. So suggesting again to uninstall Nero.

Let us know the situation.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thanks so much Arc for your advice on the possible issue. I appreciate your help. I ran the segate program and it did not find any issues on the main hard drive at all. All the three drives passed without any issues. I will look in to Nero INCD and Nero Backitup and make sure to fix this issue.

How did u find this in the log notes I posted? I would like to learn as well.

RussellTA
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome
I also just ran Kapersky TDskiller program and it did not detect any issues. I also ran superantispyware program as well.
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome
I have removed in Windows/system32/drivers all three inCD files of IncdF.sys, INcdpass.sys, and INCDrec.sys. I also remove many registry places that contained the incd files. DO u happen to know of any other location of these files in Windows.

Thanks
RussellTA
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Hi Arc,

Thanks for the quick response. I paid for Nero 12 as a paid user and the cyberlink and ashampoo were free for me and I perfer Nero so far. Yes, the issue is way way more important that how u fou7nd it, but I want to learn for myself for the future and grow in the computer field.

U did a great job helping me.

Any more suggestions on how to get ride of incd.sys from my machine.

Thanks
RussellTA
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome
There is no other way .... I am sorry to say.
You may uninstall Nero totally and then reinstall it, to just to make it sure that it was not a bad installation only.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I just last week uninstalled Nero and all the programs installed since there was a new update. I totally uninstalled everything and then did a reinstall of the suite with the new update. The problem that I had was a InCD issue which I uninstalled about 2 months ago and for some reason regular files and reg files were left behind and were causing the issue. Any suggestion on how to clean out Nero Incd from the machine?

Also, what program do I use to read the dump files that I have?
Any help would be appreciated

RUssellTA
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome
So it is a continuing issue with Nero there. In such a situation it is best you start afresh. Follow www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html .

And, as Nero is a recurring issue, you need to do a trade off there. Either utilize the money and enjoy the Bsods or forget the money and and have a crash free system. Ok? :)

Have you followed the link about debugging? All the answers are there.
 

My Computer My Computer

At a glance

Microsoft Windows 10 Pro Insider Preview 64-bitIntel(R) Core(TM) i3-4130 CPU @ 3.40GHzCorsair Vengence 4GB x2 (8.00GB Dual-Channel ...2047MB GeForce GTS 450 (ZOTAC International)
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
I am in the process of removing Nero 12 from the machine and starting fresh and clean as per ure instructions. I want to make sure no remaining files are left over and clean install of Nero
 

My Computer My Computer

At a glance

Windows 7 X64Intel I7 2700 K16 GBAti 7700 series
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Generic
OS
Windows 7 X64
CPU
Intel I7 2700 K
Motherboard
Intel dh67bl
Memory
16 GB
Graphics Card(s)
Ati 7700 series
Monitor(s) Displays
LG E2350T
Hard Drives
WD 1TB
Samsung 500 GB
WD 300
Antivirus
None
Browser
IE8 and Google chrome
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