Jave/cve removed now I can't install programs

mpick819 · Mar 14, 2013

MSE found and removed Jave/cve, yesterday I tried to install the MS Safety scanner and the installation failed. I got a notice the the security certificate is not valid. I tried to install norton and I got the same message.
I have run MSE again and it does not display any viruses. I also ran Malwarebytes and super anti spyware with no detection.
Can anyone help

gregrocker · Mar 14, 2013

You only need MSE standing guard, MB and SAS for on-demand scanning. If you want to scan deeper download and burn to CD Windows Defender Offline to run a boot time scan.

To see if System files have been damaged run SFC /SCANNOW Command.

You can also check over your system thoroughly using these other Troubleshooting Steps for Windows 7

A Guy · Mar 16, 2013

Welcome to Seven Forums mpick819. Make sure your time and date are correct. That will cause certificate errors as well.

http://www.sevenforums.com/tutorials/943-date-time-change.html

A Guy

mpick819 · Mar 17, 2013

OK, I have run a full scan with MSE, ran Microsoft defender offline, ran MB and SAS and no files were found. I ran sfc/scannow and on the first pass it said it found issues and repaired them. I ran it two more times just to be sure there were no more issues. I upgraded to IE 10, and I just tried to update Adobe flash player and I still got the invalid certificate message. I tried to install anyway but the update never does run.
I made sure the time was set correctly and it is.
Is there an internal clock I need to Set????
Or are there any other things I can try?

mpick819 · Mar 17, 2013

Windows 7 Pro
Service Pack 1
AMD Athlon 64 x2 dual core Processor tk-53
2 GB memory
32 bit

gregrocker · Mar 17, 2013

What about the Troubleshooting Steps for Windows 7 I gave you above?

Why ask for more things you can do when you replied to not one step in the tutorial?

mpick819 · Mar 17, 2013

I am trying to run the process monitor now but I am having issues downloading

mpick819 · Mar 17, 2013

I got the zip file downloaded and when I try to extract it I get error 0x80004005: unspecified error. I cannot extract the folder so I can run the process monitor

mpick819 · Mar 17, 2013

I downloaded seven zip and it unzipped the file for Process Monitor. I am running the Process Monitor: systems internal now. Can anyone tell me what types of issues I should be looking for?

gregrocker · Mar 17, 2013

Did you perform the steps in Troubleshooting with Process Monitor - Ask the Performance Team - Site Home - TechNet Blogs?

You may still have damaged System Files from the infection which can't repair while running, so try SFC /SCANNOW Run in Command Prompt at Boot.

If there are irreparable System Files I'd consider a Repair Install

mpick819 · Mar 17, 2013

I disabled all start up programs except AV, II viewed the event viewer it has 4671 events, many of them errors, I don't know which one to choose. There are over two million events in the process monitor. I just don't know where to begin when there are that many things to sort out

mpick819 · Mar 17, 2013

I will try the sfc/scannow at boot now

mpick819 · Mar 17, 2013

I did run the process monitor and I got over 3 million events, most of them read success or name not found. some said invalid device request, reparse or files locked with only readers. Is there anyting specific I should be looking for?

gregrocker · Mar 17, 2013

It says in the steps to google repeat errors to see how others resolved them. Did you do that?

At this point it might be less trouble to Clean Reinstall - Factory OEM Windows 7 than to troubleshoot, repair System files damaged by the infection, or do a Repair Install. We can also help you get a perfect install since it's a specialty of these forums.

You can back up your files to quarantine but they need to be scanned by MSE and Malwarebytes before being reimported into a new install.

Read over the steps involved to see if its something you want to take on. We have helped many satisfied users reinstall.

mpick819 · Mar 17, 2013

TY I will read over the steps in the morning. I have an early morning meeting and it is too late to start this evening.
I really appreciate the help.
Have a good evening

mpick819 · Mar 18, 2013

<LI class="step ">I do want to do a clean install but I am going to wait until my new laptop gets here which should be in less than a week.<LI class="step ">In the meantime I made these changes and I was able to update my adobe flash player. Are these changes unsafe?????

<LI class="step ">2 Click the "Tools" drop down and select "Internet Options" at the bottom. This opens the "Internet Options" window.

<LI class="step ">3

Go to the "Security" tab and verify that "Internet" is selected under "Select a Web content zone to specify its security settings." Click the "Custom Level" icon and scroll down to the "Miscellaneous" section.

<LI class="step ">4 Select "Enable" for "Don't prompt for client certificate when no certificates or only one certificate exists." Click the "OK" button to save the change.

<LI class="step ">5 Go to the "Advanced" tab scroll down to the "Security" section.

<LI class="step ">6 Uncheck the box for "Warn about certificate address mismatch." Click the "Apply" button to save the change

<LI class="step ">7 Click the "OK" button to close the Internet Options window.

Read more: How to Disable Certificate Authentication | eHow.com http://www.ehow.com/how_7166394_disable-certificate-authentication.html#ixzz2NvvAuoBd

mpick819 · Mar 18, 2013

I am sorry I don't know what caused the prior message to display that way

A Guy · Mar 18, 2013

Obviously you would want to be alerted of an expired or mismatched certificate. But since you are obviously getting false alerts at this point, it would be ok for a short time. I would, as always, be concerned about the underlying cause, as an infection is always a possibility. A clean install, following Greg's directions should of course remedy that. A Guy

mpick819 · Mar 19, 2013

TY AGuy, I agree that a clean install is the way to go. I plan on moving the entire C drive from the old computer to an external hardrive and just start with a fresh install on the old laptop. I can then add Norton to the new computer I am getting and run a scan on the external before I import any files to the new computer. I will give the old computer with the fresh install to my wife and I am going to use the new laptop and with the forums help I should be OK, so I hope

gregrocker · Mar 19, 2013

If you use the tools and methods given in Clean Reinstall - Factory OEM Windows 7
you will get and keep a perfect install for as long as you do.

Its not a good start to talk about installing Norton bloatware. Use the lightweight tools which work best with Win7 and don't strangle it.

What's needed to back up to your external is also discussed. There's no point in copying the entire C drive.

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