IE10 fails to install on HP laptop running Win 7 Ultimate 32 bit

Hi, I've tried various things to try to get IE10 to install:
Ran SFC /scannow - ok
Ran the SUR check - ok
Checked the prerequisites list - some say 'already installed' - some say 'not applicable to your system' (which means...? And yes, I did use the x86 versions.
Tried the troubleshooter.
Tried and failed to uninstall IE9.
Noted IE10 listed in Control Panel features. But IE9 is installed and runs.

Discovered reports that IE10 will not install on a range of laptops equipped with 'hybrid graphics cards'. :shock:
Internet Explorer 10 bug blamed on hybrid graphics | bit-tech.net
Internet Explorer 10 does not install on PCs with hybrid video cards

These require updated graphics drivers.
I updated my graphics driver, taking the risk that a generic laptop driver might or might not work.
IE10 still didn't install. (Could be the driver isn't yet updated for IE10..but how does one know?).

What happens?
IE10 fails from the standalone installer first:
'Downloading required updates' (which updates?) - progress bar to about 80%.
Then 'Internet Explorer did not finish installing'.


The log file shows an apparent failure to download sthg, but I can download this manually from the URL shown in the log file.

Details posted here: (I'm dal987) including the log file.
IE 10 Installation Fails - Neutral package installation failed

- where a number are experiencing the same thing.

Naturally it fails via Windows Update too. Unexpected error, 9c59 (which a number of people have experienced).

Ideas welcome.. thanks!

HP G60 laptop, Nvidia 8200M graphics card.

Please post the CBS.log and CheckSUR.log files so we can take a look.

Thanks, here are the CBS.log CheckSUR log files
(The log file generated by IE10 is in the forum link given above).

As you say, the CheckSUR is clear.

The only odd entry I can see in the CBS log (the SFC data seems to have been archived already) is right at the end -

2013-03-20 06:34:32, Info CBS Failed to unload the COMPONENTS hive. [HRESULT = 0x80070005 - E_ACCESSDENIED]

This can happen for a variety of reasons - and I don't think it's anything to worry about.


The problem usually is not with IE10 so much as with the KB2670838 update, which is normally installed at the same time as IE 10 - and doesn't usually come to attention until after everything is installed.

perhaps a look at the C:\Windows\Windowsupdate.log file would tell us something about what's happening, so please upload that - but be warned that I know very little about the workings in that file, so unless it's something obvious I could well miss it!

Thanks Noel.. also somewhat reassuring..!
Had a look for KB2670838 and found this:

http://www.sevenforums.com/windows-...40-platform-update-kb2670838-windows-7-a.html
- seems it's a bit troublesome.

It's not installed on my PC (which I guess is what you'd expect).

I ran the sfc scan quite a while back, and since then I've run ccleaner.

What do you think of the idea that IE10 is dependent on yet to be released video card driver updates? (The two links I posted).

(From the log I posted in the forum I quoted originally:
What the IE10 downloader tries to download (and fails to install) is Windows6.1-KB2718695-x86.cab.
I believe this to be the download of IE10.
Failure is listed as:
Process exit code 0x0000371B (14107) [One or more required members of the transaction are not present. ]
In the log is a reference to '0 prerequisites' suggesting there are no outstanding prerequisites.

Will have a look for the log file. Basically there are no incomplete updates, no outstanding failed updates, just some related to parts of Office 2003 I don't have installed that I've hidden.

Beyond that, I've been getting an Action Centre notification of some PnP driver that fails to download. I'm guessing that might be related to my EzCAP device, which needed reinstalling after a new install of Win7 and moving things with Laplink PCmover.

please post the windowsupdate.log - apart from anything else, I need the practice!

Have you tried downloading and installing using the stub tool?
Download Internet Explorer 10

Hi Neil, yes, did that before it was available on Windows Update.

Herewith current windowsupdate.log. Thanks again..

Oops.. sorry, Noel..not Neil

I've been called worse


There are a lot of this type of error there....

0x80248014 WU_E_DS_UNKNOWNSERVICE An operation did not complete because the service is not in the data store.

I suspect that the problem is therefore in the Softwaredistribution folder

Googling around, it seems that a program called Stardock can cause similar problems - uninstalling it solves the issue.

Just in case....


Please downloadthe Farbar Service Scanner from



http://www.bleepingcomputer.com/download/farbar-service-scanner/



Run it, and tickall the options, then click on the Scan button - copy and paste the report toyour response.

Hi.. Well, I have Stardock's Fences running..
For what it's worth, System Explorer reports no suspicious processes running.

Looking back, 2 or 3 updates required several attempts to install, and I guess some of those reports may relate to my numerous attempts to install IE10.

Farbar Service Scanner Version: 03-03-2013
Ran by DavidAdmin (administrator) on 20-03-2013 at 13:42:08
Running from "E:\Downloads"
Windows 7 Ultimate Service Pack 1 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcore.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2013-02-13 07:22] - [2013-01-03 05:05] - 1293672 ____A (Microsoft Corporation) 7C0507D2391AF5933600CBCED799F277

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll => MD5 is legit
C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll => MD5 is legit
C:\Windows\system32\es.dll => MD5 is legit
C:\Windows\system32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\system32\ipnathlp.dll => MD5 is legit
C:\Windows\system32\iphlpsvc.dll => MD5 is legit
C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

Oh, also there's been an annoying PnP driver report i can't identify, which always fails to download if I try..

What Anti-Virus is installed? - I see that the Windows Firewall is disabled, so what other firewall is running?

If you open Device Manager, and enable View > show hidden devices
do any devices show with yellow or red flags?
Which ones?

Hi...
- Bitdefender Internet Security 2013.

- no, no yellow flags in H/W Man, no issues.

- that includes hidden items

- and I have tried installing IE10 with Bitdefender disabled..

You're not using SpyBot TeaTimer at all?

next time you get the PnP driver error, please note it EXACTLY.

Let's see if there's anything not-so-obvious amiss...


Please followthis tutorial and post an MGADiag report



http://www.sevenforums.com/windows-updates-activation/234159-windows-genuine-activation-issue-posting-instructions.html



Ignore errors produced when clicking on theCopy button - they simply mean that the tool could not create the backup filesfor some reason. The data is still copied to the clipboard for pasting to yourresponse.

Hi, no Spybot, never in this Windows.

Attached screenshots of the PnP reports from Action Centre

Rest later..

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-V9488-FGM44-2C9T3
Windows Product Key Hash: rmk1OjF0iZq7gQoRmEcpnJHr0oc=
Windows Product ID: 00426-OEM-8992662-00010
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {F94BB153-3C72-4696-994B-3BE1B8025238}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.9.1
Signed By: Microsoft
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 114 Blocked VLK 2
Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: D:\Internet\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F94BB153-3C72-4696-994B-3BE1B8025238}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2C9T3</PKey><PID>00426-OEM-8992662-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-3771580256-1583963012-1009315631</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G60 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.54</Version><SMBIOSVersion major="2" minor="4"/><Date>20090818000000.000000+000</Date></BIOS><HWID>1A813407018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-WKS</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57136</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600010-02-2057-7601.0000-0292013
Installation ID: 011463776951015460499190862366581103099524016413415271
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 2C9T3
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 20/03/2013 17:40:19

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: QAAAAAEABAABAAEAAgAFAAAAAwABAAEAeqhEEeJhlpJWECC1HvIUpRSW3ogEYIIy4LaGxVgbIE9UMjZUlkF+KA==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-WKS
SSDT HPQOEM SLIC-MP

The problem with the drivers appears to be NVidia-related - the Chipset drivers.
You need to go to the HP website and install the latest update for your computer from there.

(you do realise that your installation of Office Pro 2003 is counterfeit??)

The latest driver on the HP site for Win 7 32bit is this:
Graphics Driver for NVIDIA nForce MCP77MV Chipset2009-09-25 , Version:8.15.11.8644 A, 176.72MThis package provides the graphics driver for the NVIDIA nForce MCP77MV Chipset in the supported notebook/laptop models and operating systems. This driver enables graphic display and provides a user interface to access display properties.
- I noted in my post I'd updated the graphics driver - actually twice- via Windows Update, as I had noted the likely dependency from the articles I quoted.

However I think it may be some time- if ever- that appropriate drivers are released for 2-3 year old notebooks for IE10, if that's the issue.

re: Office 2003- Mmm, ok thanks- someone gave me that in China.. I was suspicious. Anyway I can swap to Kingsoft's Office Suite.. the look and feel is virtually identical. I don't use Office much anyway..