Windows 7 won't shut down cleanly when Live Messenger o

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floridaguy

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Hi everyone. This is my first post here. After Google failed me I tried getting help on the Microsoft Forum but the only advice I received was to try reinstalling, which I had already done.

I wasn't sure if this is the right forum for this. If not please let me know so I can correct the problem.

I am able to consistently and reliably recreate this problem. It happens more sporadically with other programs as well.

Windows 7 won't shut down or restart cleanly when Live Messenger or Yahoo Messenger are running. I installed Windows 7 on my home built Quad Core with 4GB RAM. It will reboot fine if Live Messenger and Yahoo Messenger are shut down but if they are open I get an "Application Error" dialog (see below) and have to confirm multiple times my desire to shut down. If I shut down one or the other application I still get an error from the one that is open.

I have reverted to a previous image of the hard drive and reinstalled the programs testing each one individually. I still have the problem.

msnmsgr.exe - Application Error
The instruction at 0x6fb151ds referenced memory at 0x6fb151d3. the memory could not be written. Click OK to terminate the program.

YahooMessenger.exe - Application Error
The instruction at 0x6fb151ds referenced memory at 0x6fb151d3. the memory could not be written. Click OK to terminate the program.
 

My Computer My Computer

At a glance

Windows 7Quad Core 6600 2.4 Ghz4GB2 ATI Radeon HD 2600 Pro
Computer Manufacturer/Model Number
Home Built
OS
Windows 7
CPU
Quad Core 6600 2.4 Ghz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
2 ATI Radeon HD 2600 Pro
Sound Card
On board
Monitor(s) Displays
Dell 20" LCD
Hard Drives
2 Western Digital WD6400
Case
Lian Li
Hello, Welcome to the Forums!
Try running a memory test with Memtest86. You may also consider doing a Repair Install.
 

My Computer My Computer

At a glance

Windows 7 Professional x64Intel i7 2600K OC'd @ 4620 MHz16GB GSkill Sniper 2133 Mhz (4x4GB)EVGA GeForce GTX 480 SuperClocked+
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Jonathan_King said:
Hello, Welcome to the Forums!
Try running a memory test with Memtest86. You may also consider doing a Repair Install.
Click to expand...
This is practically a clean install. I haven't done anything with it yet. I'm still in the process of installing my core programs. Why do you think there is a problem with my Memory or Installation?
 

My Computer My Computer

At a glance

Windows 7Quad Core 6600 2.4 Ghz4GB2 ATI Radeon HD 2600 Pro
Computer Manufacturer/Model Number
Home Built
OS
Windows 7
CPU
Quad Core 6600 2.4 Ghz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
2 ATI Radeon HD 2600 Pro
Sound Card
On board
Monitor(s) Displays
Dell 20" LCD
Hard Drives
2 Western Digital WD6400
Case
Lian Li
Your memory could always be bad. Some memory ships DOA. You never know.
 

My Computer My Computer

At a glance

Windows 7 Professional x64Intel i7 2600K OC'd @ 4620 MHz16GB GSkill Sniper 2133 Mhz (4x4GB)EVGA GeForce GTX 480 SuperClocked+
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Jonathan_King said:
Your memory could always be bad. Some memory ships DOA. You never know.
Click to expand...
I didn't have this problem with this same machine with the Vista installation.
 

My Computer My Computer

At a glance

Windows 7Quad Core 6600 2.4 Ghz4GB2 ATI Radeon HD 2600 Pro
Computer Manufacturer/Model Number
Home Built
OS
Windows 7
CPU
Quad Core 6600 2.4 Ghz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
2 ATI Radeon HD 2600 Pro
Sound Card
On board
Monitor(s) Displays
Dell 20" LCD
Hard Drives
2 Western Digital WD6400
Case
Lian Li
Jonathan_King said:
You may also consider doing a Repair Install.
Click to expand...
When running "Repair Install" it gets to "Expanding Windows files (18%) and then I get the error:
Windows installation encountered an unexpected error. Verify that the installation sources are accessible, and restart the installation.
Error code: 0xC0000005

This has happened twice and the error occurs after the first reboot. It gets to 18%, says it has to reboot, does so, then displays the error message.

I thought of one thing that may be relevent... After doing the clean install I moved my user directories to my D: drive using the directions here:
http://tuts4tech.net/2009/08/05/windows-7-move-the-users-and-program-files-directories-to-a-different-partition/
 
Last edited:

My Computer My Computer

At a glance

Windows 7Quad Core 6600 2.4 Ghz4GB2 ATI Radeon HD 2600 Pro
Computer Manufacturer/Model Number
Home Built
OS
Windows 7
CPU
Quad Core 6600 2.4 Ghz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
2 ATI Radeon HD 2600 Pro
Sound Card
On board
Monitor(s) Displays
Dell 20" LCD
Hard Drives
2 Western Digital WD6400
Case
Lian Li

My Computer My Computer

At a glance

Windows 7 Professional x64Intel i7 2600K OC'd @ 4620 MHz16GB GSkill Sniper 2133 Mhz (4x4GB)EVGA GeForce GTX 480 SuperClocked+
Computer Manufacturer/Model Number
Custom
OS
Windows 7 Professional x64
CPU
Intel i7 2600K OC'd @ 4620 MHz
Motherboard
Asus P8Z68-V Pro
Memory
16GB GSkill Sniper 2133 Mhz (4x4GB)
Graphics Card(s)
EVGA GeForce GTX 480 SuperClocked+
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
2x Acer S273HLbmii 27"
Screen Resolution
2 x 1920x1080
Hard Drives
64GB Crucial M4 SSD

Storage: Hitachi 1TB 5400RPM, Samsung 1.5TB 5400RPM
PSU
Corsair HW Series 750w (modular)
Case
Cooler Master HAF 932 Advanced Blue Edition
Cooling
CM Hyper 212+ CPU cooler, 3x 230mm + 1x 140mm case fans
Keyboard
Logitech MK320 (wireless)
Mouse
Logitech MK320 (wireless)
Internet Speed
30 Mb/s : 2 Mb/s
Many hours of trial and error finally determined the problem was caused by the Beta 64 bit version of Ultramon
Download UltraMon Beta

Apparently the developer is slow to upgrade his product
Realtime Soft Forum

Once I traced down the problem it was very easy to reproduce
install Ultramon problem occurs
uninstall Ultramon problem goes away

So no one else has to suffer the pain that I did listen up Google...
Windows 7 won't shut down cleanly caused by Ultramon 64 bit Beta

floridaguy said:
Hi everyone. This is my first post here. After Google failed me I tried getting help on the Microsoft Forum but the only advice I received was to try reinstalling, which I had already done.

I wasn't sure if this is the right forum for this. If not please let me know so I can correct the problem.

I am able to consistently and reliably recreate this problem. It happens more sporadically with other programs as well.

Windows 7 won't shut down or restart cleanly when Live Messenger or Yahoo Messenger are running. I installed Windows 7 on my home built Quad Core with 4GB RAM. It will reboot fine if Live Messenger and Yahoo Messenger are shut down but if they are open I get an "Application Error" dialog (see below) and have to confirm multiple times my desire to shut down. If I shut down one or the other application I still get an error from the one that is open.

I have reverted to a previous image of the hard drive and reinstalled the programs testing each one individually. I still have the problem.

msnmsgr.exe - Application Error
The instruction at 0x6fb151ds referenced memory at 0x6fb151d3. the memory could not be written. Click OK to terminate the program.

YahooMessenger.exe - Application Error
The instruction at 0x6fb151ds referenced memory at 0x6fb151d3. the memory could not be written. Click OK to terminate the program.
Click to expand...
 

My Computer My Computer

At a glance

Windows 7Quad Core 6600 2.4 Ghz4GB2 ATI Radeon HD 2600 Pro
Computer Manufacturer/Model Number
Home Built
OS
Windows 7
CPU
Quad Core 6600 2.4 Ghz
Motherboard
Asus
Memory
4GB
Graphics Card(s)
2 ATI Radeon HD 2600 Pro
Sound Card
On board
Monitor(s) Displays
Dell 20" LCD
Hard Drives
2 Western Digital WD6400
Case
Lian Li
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