Enable wireless adapter

hanshanshans · Dec 14, 2009

Hi all,

normally I would not bother you with such a silly question but I just can´t solve the issue.
I run W7 ultimate 64bit on a brand new customized machine. Not an upgrade but a clean Installation
The problem I have is the following:
I upgraded to wireless with D-Link DWA552. I have a Linksys router WRT54G.
Installation and driver upgrade went fine. PCI card is correct in device manager en enabled.
The issue I have is that I cannot enable the wireless adapter.
Ok next step: got another card. Linksys, the a Belkin, the a noname.
Always the same issue. Microsoft compatibility center says YES to 64 bit. Installation is easy as it should be but the wireless adapter stays disabled whatever I do.
I also restartet WLAN Service, I disabled/enabled the hardware.
I appreciate every Info/Tip.
btw I did countless wireless installation.
Am I missing something?
Thanks so much

aem · Dec 14, 2009

I assume you have checked that you have installed the driver and it's working properly as noted from Device Manager. I also assume you have enabled the device in BIOS (if applicable).

What machine do you have?

Just the other day i have had issue turning on bluetooth device on one of our laptops. It turns out i needed the hotkey driver. Installed it and turned on BT via Fn + F5 and all seems to come online.

hanshanshans · Dec 15, 2009

I assume you have checked that you have installed the driver and it's working properly as noted from Device Manager. I also assume you have enabled the device in BIOS (if applicable).
Your assumptios are right. Everything is fine here.

What machine do you have?
It's a INTELP55 Mainboard, Intel I7 860 processor, 4x2GB Kingston, 80GB Intel SSD Ver.2, 2x 1TB WD Black edition.

Any other ideas?
Thanks

chev65 · Dec 15, 2009

There is a new Windows 7 driver for your D-link wireless adaptor dated 11/05/09 which might help.

Click where it says "United States" then click "drivers". It also lists a fix for the problem you described.

....¤ Supports Win7 OS.
¤ Fixed: Wizard scan would be empty on utility's first run.

D-Link Xtreme N Desktop Adapter

hanshanshans · Dec 16, 2009

@chev65: Thanks but this is the driver I used
@ aem: Yes your assumptions are correct. This is the machine I have:
Inter P55 mainboard, I7 860 Processor, 8GB (4x2) Kingston, ATI Radeon HD 4770, Intel SSD V2 80GB, 2x WD 1TB Black edition, LiteOn Multi Burner, BlueRay Drive, Windows 7 Ultimate 64bit
Any other ideas?

boardgame · Dec 16, 2009

I think I may have a solution for you. i went through the same thing and found the answer on a forum. I got a new wireless card and i couldn't enable it either what i found to be the problem was my anti-virus. Yes i had kaspersky IS installed. disabling kaspersky didn't help i had to completely remove it from my computer and upon reboot my wireless was enabled again.. I learned it from some guy who was having the same problem with zone alarm anti-virus installed on his computer. So completely remove what ever anti-virus you have and reboot your computer and see if it enables itself.

hanshanshans · Dec 17, 2009

Well I have Kaspersky Internet Security 9.
After removing it it works.
Hey, you are the man. Thanks so much.

boardgame · Dec 18, 2009

Not a Problem I'm happy to help... I went through all the same crap you did until i read the forums.. I also read someone else having the same issue and he said it was fixed after he reinstalled windows.. I wasn't going to go through that again so i kept looking.. Finally I came across that post and I tried removing kaspersky completely and it worked. I still don't understand the reason why it affects the wireless card like that.. I still haven't put back on kaspersky but what i did learn about it was you need to install your wireless card first then the anti-virus. And if you ever uninstall the wireless card for some reason it doesn't matter what wireless card you use it won't work until the anti-virus is removed.. I really wish i knew the reason behind it for i like kaspersky.

hanshanshans · Dec 19, 2009

Thanks again. I'll try to get an axplanation from Kaspersky and will post it here.

MarkH · Jan 1, 2010

Kaspersky & wireless adapters

I had the same problem and it turned out to be a Network Filter that Kaspersky Internet security attaches to the wireless adapter. You can enable the wireless adapter and keep your Kaspersky anti virus software running if you remove just the Kaspersky Filter.
To do this go to the Network & Sharing Centre, then click on "Change adapter settings". Right click on the adapter that is causing the problems and choose "Properties". Remove the tick from the box next to the Kaspersky NDIS filter.
The adapter can now be enabled and used. It may require you to go through the diagnose connection problem once to reset the adapter once the filter has been removed.

hanshanshans · Jan 2, 2010

Hi MarkH,

This is very useful. Thanks a lot. The people from Kaspersky never got back to me.
Thanks again

smiths22 · Jan 31, 2010

MarkH said:
I had the same problem and it turned out to be a Network Filter that Kaspersky Internet security attaches to the wireless adapter. You can enable the wireless adapter and keep your Kaspersky anti virus software running if you remove just the Kaspersky Filter.
To do this go to the Network & Sharing Centre, then click on "Change adapter settings". Right click on the adapter that is causing the problems and choose "Properties". Remove the tick from the box next to the Kaspersky NDIS filter.
The adapter can now be enabled and used. It may require you to go through the diagnose connection problem once to reset the adapter once the filter has been removed.

Thanks to people like you i was able to solve my problem, linksys has no idea about anything and kaspersky sucks as simple as that. Thank you.

microsofterside · Jan 9, 2011

wireless adapter works ....

FINALLY! I have been searching for 2 days the problem of my wireless adapter issue and all along it was the stupid K-pesty. After the uninstalled - my life is back to normal. I knew I hated that anti-everything-shut off-not let anything work - "virus" protector. I guess they can state that they are 100% guaranteed NO VIRUS ... because they turn off all your internet connections...

ugh!

danieldd · Mar 10, 2011

Kaspsky's network filter's causing the problem

Thanks MarkH you are a genius!

It is Kaspersky's nework filter which causes the problem. You don't have to remove the antivirus. SImply go to 'Network Connections', right click on 'network wireless connection', 'properties' and uncheck Kaspersky Anti-virus NDIS filter . Then restart the computer. Once you connect you computer wirelessly to a network go back and check on the filter. It is that simple. It took me 3 days installing / uninstalling wireless drivers until saw this forum. Thanks a lot guys.

All the best.

hunterroark · Apr 26, 2011

Same Issue

This also occurs with other Internet Security applications. I just saw the same problem with a client that decided to install Trend Micro Internet Security. It attaches a service to the wireless adapter. Once I unchecked it, the icon for the wireless was no longer grey and I was able to enable the interface.

Hujorgen · Sep 28, 2012

I just worked on a Windows 7 computer with the very same problem. Customer had purchased a Netgear N 600 wireless USB adapter. Everything installed although it took a long time. The wireless adapter was always disabled in the network connections And the enabling it didn't do anything. I watched it as I uninstalled kaspersky Anti Virus and sometime during the uninstall boom it was enabled. My problem was solved thank you everyone for your help!

Henrys · Nov 28, 2013

Just an FYI, my wireless connection would not enable until I uninstalled Zone Alarm anti-virus AND restarted my computer. Afterward there wasn't a problem with my wireless connection. I'm now using Microsoft Security Essentials without problem.

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