Installation Problems

D

DennisAk

New member
Under my maintenance contract I had a new screen and motherboard installed on my Inspiron 6400 Laptop. That was followed a week later by my hard drive. On the new hard drive I installed Vista followed by an upgrade to Windows 7. I'm now having problems with my laptop keyboard not working. I've downloaded the drivers, but nothing seems to help.

Should I reformat and start over as I believe I failed to install the drivers in the proper order.

If so, how do I reformat my hard drive with Windows 7 now installed?
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7
CPU
T2250
Memory
2 GB
Graphics Card(s)
NVIDIA GeForce Go 7300
Monitor(s) Displays
Laptop screen
Hard Drives
160 G
DennisAk said:
Under my maintenance contract I had a new screen and motherboard installed on my Inspiron 6400 Laptop. That was followed a week later by my hard drive. On the new hard drive I installed Vista followed by an upgrade to Windows 7. I'm now having problems with my laptop keyboard not working. I've downloaded the drivers, but nothing seems to help.

Should I reformat and start over as I believe I failed to install the drivers in the proper order.

If so, how do I reformat my hard drive with Windows 7 now installed?
Click to expand...

If you want to start over, you must boot up with the DVD,choose custom/clean install. Then you choose the advanced option and choose format.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
Thank you for contacting me. What went wrong with the install. If you do a clean install it should have worked. Tell me what happened.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 420
OS
Windows 10, Home Clean Install
CPU
Intel Core2 processsor Q8200(2.33Ghz 1333FSB) Quad Core Tech
Motherboard
Dell
Memory
6 gb
Graphics Card(s)
ATI Radeon 256MB HD3650
Sound Card
Intergrated 7.1 Channel Audio
Monitor(s) Displays
Dell SP2009W 20"
Hard Drives
640 GB Serial ATA Hard drive
Cooling
Fan
Keyboard
Dell USB Keyboard
Mouse
Dell Premium Optical USB
Internet Speed
DSL 2.85
If you had all this stuff replaced, make sure the connector for the motherboard was reinstalled correctly. They probably took it out to replace some items and perhaps did not plug it back in correctly...

If you do not know how to remove it to check, there is probably a diagram on the dell site explaining how to remove the keyboard.

Of course, whatever happened to your screen and motherboard may have damaged your keyboard.
 

My Computer

Computer Manufacturer/Model Number
Homebuilt
OS
Windows 7 x64
CPU
i7-2600K
Motherboard
Asus P8Z77-v Pro
Memory
8 G
Graphics Card(s)
GTX 480
Sound Card
Onboard
Monitor(s) Displays
LG W2753V
Screen Resolution
1920x1080
Hard Drives
Crucial M4 128 G SSD
Problem solved

The connected for my keyboard and touchscreen had come loose
 

My Computer

Computer Manufacturer/Model Number
Dell Inspiron 6400
OS
windows 7
CPU
T2250
Memory
2 GB
Graphics Card(s)
NVIDIA GeForce Go 7300
Monitor(s) Displays
Laptop screen
Hard Drives
160 G
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