Windows 7 Ultimate 64 bit on new computer BSOD

I

iceman42

New member
Local time
11:51 PM
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5
Well I just finished about 3 days ago putting together a new system for my wife. Pretty standard setup; AMD 64 Bit Quad Core, Hitachi 1TB Deskstar, XFX Radeon HD 4670, DVD RW, 2x 2048 800 Mhz.

I did a 24 burn in and nothing, installed all her programs and let it sit for about 12 hours. Since then its BSOD 3 times in a 28 hour period. I have uploaded the dump files in case someone is interested in looking at them. I checked with an analysis software and it gave me a bit of nothing.

[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]

[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT][/FONT]

[FONT=Segoe UI, Arial]On Thu 1/21/2010 3:41:57 AM your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT]
Bugcheck code: 0xA (0xE56A95DB, 0xD, 0x0, 0xFFFFF80002EDABC2)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
Dump file: C:\Windows\Minidump\012010-19390-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.
[/FONT][FONT=Segoe UI, Arial]
[/FONT]

[FONT=Segoe UI, Arial]On Thu 1/21/2010 2:52:58 AM your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT]
Bugcheck code: 0xA (0xFFFFF8803B9E97E0, 0x2, 0x0, 0xFFFFF80002EDE8DD)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
Dump file: C:\Windows\Minidump\012010-23680-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.
[/FONT][FONT=Segoe UI, Arial]
[/FONT]

[FONT=Segoe UI, Arial]On Wed 1/20/2010 2:19:17 AM your computer crashed
This was likely caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT]
Bugcheck code: 0xA (0xFFFFFFFF8B483868, 0x2, 0x0, 0xFFFFF80002EC8114)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
Dump file: C:\Windows\Minidump\011910-16926-01.dmp
[/FONT][FONT=Segoe UI, Arial]file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
The crash took place in a standard Microsoft module. Your system configuration may be incorrect, possibly the culprit may be another driver on your system which cannot be identified at this time.

Any help would be greatly appreciated.
[/FONT]
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bit.
OS
Windows 7 Ultimate 64 bit.
Hello Iceman, Welcome to SF

This fault is probably driver or memory based

I would start by running some basic hardware tests, download and run memtest86+ http://www.carrona.org/memdiag.html to check your ram and i would also run chkdsk and/or HDD diagnostic http://www.carrona.org/hddiag.html from your manufacturers website

Check system file integrity
Start>cmd.exe>right click run as admin>sfc /scannow

Check all drivers are up to date, and update this driver
bios64.sys 08/06/03 its extremely old, probably related to biostar
if you cant update it try removing the program its associated with temporarily till you get this problem sorted

If your OCing stop til this sorted, check ram settings in bios are correct ie voltage/timing/speed

Hope this helps, post back your results
 

My Computer My Computer

At a glance

Win7 Ultimate X64Intel i5 3570K8GB DDR3 1600Onboard
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
Checked all drivers and ran memtest and the hitachi hdd test and all passed. ran the bios update and it said it was up to date, I looked at bios64.sys and it had a date of 03/05/09 on it. not sure if it ran and I didnt notice or if something else is up.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bit.
OS
Windows 7 Ultimate 64 bit.
One other thing I have noticed and its a small sample size is that it seems that when my wife is playing World of Warcraft it will happen more frequently. It happened on the 23rd about 4 times all during a 3 hour span before that it had not happened for a day or so, all 4 times she was playing WoW and the previous crash she was playing WoW.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bit.
OS
Windows 7 Ultimate 64 bit.
I ran your minidump and got different results for the second one than you
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffffff8b483868, 2, 0, fffff80002ec8114}

Probably caused by : ntkrnlmp.exe ( nt!SwapContext_PatchXSave+11 )

Followup: MachineOwner
---------
=========================================
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {e56a95db, d, 0, fffff80002edabc2}

Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )

Followup: MachineOwner
---------
===================================================
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {fffff8803b9e97e0, 2, 0, fffff80002ede8dd}

Probably caused by : ntkrnlmp.exe ( nt!KiDeferredReadyThread+1fd )

Followup: MachineOwner
---------
Click to expand...
regarding the ntkrnlmp.exe microsoft says :
This problem occurs if one or more of the processors in the computer:
•Require a microcode update that is not applied by the computer's basic input/output system (BIOS).
•Are damaged or defective.
•Are operating outside their specified ranges for temperature, power, or other conditions.

this error could also relate to the second error and or CPU temperatures ?
----------------------------------------
the second error amdppm.sys :
This behavior can occur if either one of the following conditions is true: There are incorrect settings in the computer's basic input/output system (BIOS) configuration.
-or-
One or more of the random access memory (RAM) modules that is installed on the computer is faulty.

this is an AMD Processor Driver and I reckon if you have the microsoft version installed I would try the driver version from the motherboard manufacturers website or vice-versa ?

I would also try running the system with only one stick of ram to see if this may be the issue ?

this file
BIOS64.sys fffff880`03dae000 fffff880`03db6000 0x00008000 0x3ee27f50 08/06/2003 00:12:00
Click to expand...
is old and needs removing and\or updating ?
 

My Computer My Computer

At a glance

win7 ultimate / virtual boxIntel Core i7 3770K,1155, Ivy BridgeGSkill Ripjaws Z Series 1600 CL 9.0 16GBKFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E...
Computer Manufacturer/Model Number
built my own
OS
win7 ultimate / virtual box
CPU
Intel Core i7 3770K,1155, Ivy Bridge
Motherboard
MSI Z77A-G43
Memory
GSkill Ripjaws Z Series 1600 CL 9.0 16GB
Graphics Card(s)
KFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E gfx card
Sound Card
onboard Nvidia HDMI audio
Monitor(s) Displays
ASUS VK222H 22" widescreen LCD monitor
Screen Resolution
1680x1050
Hard Drives
Kingston 128gb SSD
OCZ Vertex 90gb SSD
500GB WDCaviar 16mb 5000KS
320GB WDCaviar 16mb 3200AAKS sata 2
1TB Samsung 16mb HD103SJ sata 2
PSU
Corsair HX 750W ATX2.2 Modular
Cooling
Antec 25 Kuhler H2O 620
Keyboard
logitech
Mouse
logitech MX518
Internet Speed
7mb adsl
ickymay said:
this file
BIOS64.sys fffff880`03dae000 fffff880`03db6000 0x00008000 0x3ee27f50 08/06/2003 00:12:00
Click to expand...
is old and needs removing and\or updating ?
Click to expand...

do you know where that file is located, I looked at the BIOS64.sys and it had a date of 9/2/2009 on it, maybe I am looking at the wrong date.

One thing I did last night cause it had a problem last night was remove the PCI Express Graphics card and went with the on-board card, and didnt seem to have any problems, but it wasn't a long test with WoW.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bit.
OS
Windows 7 Ultimate 64 bit.
It should be in C:\Windows\System32\drivers - but not all 3rd party driver developers follow that convention.
Search your hard drive for all instances of BIOS64.sys

You can also use this free tool to locate the drivers: Autoruns for Windows
 

My Computer My Computer

At a glance

Win7 x64 + x86Intel i7 920, other Intel chips, and the Atom...12 gB; 4 gB Lenovo; 1 gB Samsung netbookATI 4870
Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Okay so I did that and then ran the BIOS updater with the newly downloaded BIOS file from the MB site. My question is I have also removed the graphics card and gone with the on-board graphics card. Should I put that back in and then see if it crashes it again (I imagine that you are going to say yes). It was a pain in the neck to get the computer to work with it had to fumble around with BIOS to force it to choose that adapter.
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64 bit.
OS
Windows 7 Ultimate 64 bit.
iceman42 said:
Okay so I did that and then ran the BIOS updater with the newly downloaded BIOS file from the MB site. My question is I have also removed the graphics card and gone with the on-board graphics card. Should I put that back in and then see if it crashes it again (I imagine that you are going to say yes). It was a pain in the neck to get the computer to work with it had to fumble around with BIOS to force it to choose that adapter.
Click to expand...

Its up to you, have you regained stability since testing/updating or are there still errors, if all is well could try it with card back in, post back your results
 

My Computer My Computer

At a glance

Win7 Ultimate X64Intel i5 3570K8GB DDR3 1600Onboard
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Pauly Special
OS
Win7 Ultimate X64
CPU
Intel i5 3570K
Motherboard
Gigabyte Z77X-DS3H
Memory
8GB DDR3 1600
Graphics Card(s)
Onboard
Sound Card
Onboard
Screen Resolution
1280x1024
Hard Drives
Samsung 840 Evo SSD (OS)
1TB Spinner (Data)
PSU
800W Arctic
Case
Cooler Master
Cooling
3x120mm Fans
Keyboard
MS Wireless
Mouse
MS Wireless
Internet Speed
20M
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