Scanner and webcam unusable with Windows 7!

janey6

New member
Local time
11:55 PM
Messages
19
I am most annoyed that my scanner, and also the webcam on my laptop appear to be unusable now that I have installed Windows 7 Home Premium on each machine.

The scanner, a Genius ColorPage HR7X Slim, is about 3 years old and in perfect working order; it was running on XP.

The webcam was already installed on my Acer laptop, running Vista as the time of purchase.

It seems that drivers are not available for these items to run on Windows 7.

I am seriously thinking of going back to my previous operating systems.

Has anyone any ideas how I can get my scanner and webcam working again, please?
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
It would help if you listed the name / model of your laptop.

You could also try using the vista versions of the drivers for your webcam from the Acer site
 

My Computer My Computer

At a glance

Windows 7 Ultimate 64BitAMD Athlon 64 X2, 2400 MHz4GBNVIDIA GeForce 9400 GT
Computer Manufacturer/Model Number
Home Built
OS
Windows 7 Ultimate 64Bit
CPU
AMD Athlon 64 X2, 2400 MHz
Motherboard
MSI K9N Platinum (MS-7250)
Memory
4GB
Graphics Card(s)
NVIDIA GeForce 9400 GT
Sound Card
Onboard
Monitor(s) Displays
Phillips 170C, Samsung SyncMaster 997MB
Screen Resolution
1280*1024,1280*1024
Hard Drives
200, 320, 2TB
PSU
400W
Case
Generic
Cooling
Fan
Keyboard
Generic
Mouse
Cheap Wired
Internet Speed
5mb (so it says)
Other Info
Acer 8930G is my mobile option
Sorry, forgot to say that the laptop is Acer Aspire 9301AWSMi.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
I have an Acer 7720 laptop that was upgraded from Vista 32 bit to Windows 7 32 bit. The web cam still works without problems. No additional drivers were needed other than the original Vista driver.

Here is a Vista driver download, that I found doing a google search. It should work for Win 7. GENIUS ColorPage-HR7X Slim Driver
 

My Computer My Computer

At a glance

Windows 10 64 bitIntel i7 6700K16GB Corsair DominatorIntel CPU Graphics
Computer type
PC/Desktop
Computer Manufacturer/Model Number
My Own Build
OS
Windows 10 64 bit
CPU
Intel i7 6700K
Motherboard
ASUS ROG Maximus VIII Hero
Memory
16GB Corsair Dominator
Graphics Card(s)
Intel CPU Graphics
Sound Card
RealTek
Monitor(s) Displays
27" Dell S2719dgf
Screen Resolution
2560X1440
Hard Drives
1 TB Samsung 850 EVO SSD for Win 10 Pro
500GB Samsung 850 EVO SSD for Win 10 Insider
2 TB drive for backup
PSU
EVGA Supernova 750G2
Case
BeQuiet Silent Base 600
Cooling
Deepcool Captain 120EX
Keyboard
Microsoft Wireless 2000
Mouse
Microsoft wireless
Internet Speed
100 MB/sec (Cable)
Antivirus
Microsoft Defender and Malwarebytes
Browser
Edge/Firefox
Other Info
Cakewalk (Sonar) by BandLab and Studio One 4.1 Pro recording studio software. MOTU 896Mk3 Hybrid recording interface, Frontier Tranzport wireless control unit, Behringer X-Touch Control Surface.
Five USB connected optical drives for CD Audio production using Nero BurningROM
Thanks Firberd
I downloaded the GENIUS ColorPage-HR7X Slim Driver but when I had run the installation and restarted the machine, it said 'Scanner not found'

Re the webcam,
"The web cam still works without problems. No additional drivers were needed other than the original Vista driver
."

It just doesn't work - it says there is no webcam installed.
The original Vista cab files are still on the D:\ drive of the laptop but I have no idea how to find the drivers for the webcam. Can you help, please?
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Hi there
this is a perfect case of using a Virtual machine.

The scanner will work fine in an XP virtual machine.

For the webcam there are a lot of generic drivers that probably will work on W7 - I think you need to google a bit for those. Otherwise you can run that from the XP Virtual machine as well.

Cheers
jimbo
 

My Computer My Computer

At a glance

Linux CENTOS 7 / various Windows OS'es and se...Intel i7 Intel i58GB, 16GBOn Motherboard
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom built, several laptops HP/ASUS
OS
Linux CENTOS 7 / various Windows OS'es and servers
CPU
Intel i7 Intel i5
Memory
8GB, 16GB
Graphics Card(s)
On Motherboard
Sound Card
Realtek HD audio
Monitor(s) Displays
Apple Cinema display, Samsung LCD
Screen Resolution
1920 X 1080
Hard Drives
4 X 1TB SATA
Mouse
Toshiba wireless laser
Internet Speed
> 20MB up
Thank you Jimbo.
Unfortunately, I have no idea how to use an XP virtual machine. I thought that it was something which required the Professional edition - I have Windows 7 Home Premium and had XP Home before that.

If it is possible on my PC, can you give me some instructions how to achieve it, please?

I will try Google for something to get the webcam working on my laptop.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Hi there
just download vmare player or vbox. (both FREE).
install it and then run the "Create Virtual Machine Wizard".

This will install your XP system -- you need the XP install disk.

Once your OS is installed just start your Virtual Machine software - then you'll be presented with your standard XP logon screen. Switch to full screen and you've now got a fully working XP system.

This will run quite happily on Windows 7 Home edition.


After first boot of your VM run the "Install vmware tools" or I think in VBOX it's called "Additions". These add things like Sound driver, optimize the mouse and graphics etc etc.

Plug your USB devices in - and install the drivers just like as on a real machine.

There's plenty of info on the VIRTUALISATION section on the Forum.

Don't give your XP VM more than say 640 MB if you only need the scanner etc.

Cheers
jimbo
 

My Computer My Computer

At a glance

Linux CENTOS 7 / various Windows OS'es and se...Intel i7 Intel i58GB, 16GBOn Motherboard
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom built, several laptops HP/ASUS
OS
Linux CENTOS 7 / various Windows OS'es and servers
CPU
Intel i7 Intel i5
Memory
8GB, 16GB
Graphics Card(s)
On Motherboard
Sound Card
Realtek HD audio
Monitor(s) Displays
Apple Cinema display, Samsung LCD
Screen Resolution
1920 X 1080
Hard Drives
4 X 1TB SATA
Mouse
Toshiba wireless laser
Internet Speed
> 20MB up
That all sounds interesting, Jimbo.

I am a bit puzzled about reinstalling XP - doesn't that mean dual booting or something - and will putting XP back on take up lots of space?

Sorry if I am being a bit dim - a bit of a novice at this1
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Hi Jimbo (or anyone else who may be able to help!

I have installed and run vmware and it's fine. Windows XP opens up and works really well.

I installed the software via the CD which came with my scanner, rebooted and got the message "Scanner not found".

I have disconnected, reconnected the scanner, uninstalled and reinstalled the software several times but still the same message.

I know that the scanner is connected to the mains and the USB port and cannot think what the problem can be. The scanner was in perfect working order last week before I installed Windows 7

Any ideas, please?
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7

My Computer My Computer

At a glance

Vista Ult64, Win7600Intel Core 2 Quad Q6600 @ 2400 MHz 64bit OS4096 MB DDR3-SDRAMATI Radeon HD 3870 Series x2 Crossfired
Computer Manufacturer/Model Number
Self Build 64bit
OS
Vista Ult64, Win7600
CPU
Intel Core 2 Quad Q6600 @ 2400 MHz 64bit OS
Motherboard
Asus P5E3 Deluxe WiFi @p 64 bit OS
Memory
4096 MB DDR3-SDRAM
Graphics Card(s)
ATI Radeon HD 3870 Series x2 Crossfired
Sound Card
Realtek on board
Monitor(s) Displays
Samsung SyncMaster - 23 inches
Screen Resolution
1680x1050 pixels at 60 Hz in True Colors
Hard Drives
Hitachi (250 GB)/Samsung 750 GB. /Barracuda 160 GB.
My Book 1 TB external..
PSU
Cooler Master 1000w
Case
Cooler Master Cosmos 1000.
Cooling
Fans and fresh air,
Keyboard
Wireless
Mouse
Wireless
Internet Speed
Never fast enough
Other Info
I use a Magnum.
Hi, I had the same problem with my 7 yr old Epson scanner - no drivers, no support for 64 bit. XP compatibility mode does not work either. I solved this by downloading (and buying) VueScan. They let you try it out for free. I am happy with it.
 

My Computer My Computer

At a glance

Windows 7 64 bitIntel core i7 920Corsair 3 GBATI Radeon 4600
Computer Manufacturer/Model Number
Self assembled
OS
Windows 7 64 bit
CPU
Intel core i7 920
Motherboard
Asus P6T
Memory
Corsair 3 GB
Graphics Card(s)
ATI Radeon 4600
Monitor(s) Displays
Samsung 245B
Hard Drives
Corsair SSD 32 GB
Seagate Barracuda 160 GB
Western Digital Caviar 120 GB
PSU
650 Watts
Case
Cooler Master
Cooling
built in
Re: Genius ColorPage HR7X Slim scanner

I think I shall have to buy new scanner.

I have tried all your suggestions and various other software progams which say that they can be used with scanners which were bought for XP - without success.

Thanks for all your help.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Just as an update. I have my scanner working now. I downloaded the drivers for Vista and ran in XP Compatibility Mode.

Thanks again for all your help.
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
Back
Top