BSOD Locale ID: 2057

C

Christanj

New member
Hello, recently I have been getting the BSOD practically everytime I start up my Laptop (Acer Extensa 5620). I was therefore wondering whether anyone could provide any guidance, I have attached two of the .dmp files in zip format and the problem reports are here:
[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.256.48[/FONT]
[FONT=&quot] Locale ID: 2057[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 7a[/FONT]
[FONT=&quot] BCP1: C05A50D0[/FONT]
[FONT=&quot] BCP2: C0000185[/FONT]
[FONT=&quot] BCP3: 694438C0[/FONT]
[FONT=&quot] BCP4: B4A1A000[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\020710-45209-01.dmp[/FONT]
[FONT=&quot] C:\Users\Chris\AppData\Local\Temp\WER-19640447-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.256.48[/FONT]
[FONT=&quot] Locale ID: 2057[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 7a[/FONT]
[FONT=&quot] BCP1: C04AB528[/FONT]
[FONT=&quot] BCP2: C0000185[/FONT]
[FONT=&quot] BCP3: 48F538C0[/FONT]
[FONT=&quot] BCP4: 956A5FC8[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\020710-40326-01.dmp[/FONT]
[FONT=&quot] C:\Users\Chris\AppData\Local\Temp\WER-126282-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]


Any help in this matter would be GREATLY appreciate. Thank you in advance for your time,
CG
 

My Computer

Computer Manufacturer/Model Number
Acer Extensa 5620
OS
Windows 7 Professional, 32-bit
CPU
Intel Core 2 Duo T5450
Memory
2GB
Graphics Card(s)
Mobile Intel Graphics Media Accelerator X3100
Christanj said:
Hello, recently I have been getting the BSOD practically everytime I start up my Laptop (Acer Extensa 5620). I was therefore wondering whether anyone could provide any guidance, I have attached two of the .dmp files in zip format and the problem reports are here:
[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.256.48[/FONT]
[FONT=&quot] Locale ID: 2057[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 7a[/FONT]
[FONT=&quot] BCP1: C05A50D0[/FONT]
[FONT=&quot] BCP2: C0000185[/FONT]
[FONT=&quot] BCP3: 694438C0[/FONT]
[FONT=&quot] BCP4: B4A1A000[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\020710-45209-01.dmp[/FONT]
[FONT=&quot] C:\Users\Chris\AppData\Local\Temp\WER-19640447-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]

[FONT=&quot]Problem signature:[/FONT]
[FONT=&quot] Problem Event Name: BlueScreen[/FONT]
[FONT=&quot] OS Version: 6.1.7600.2.0.0.256.48[/FONT]
[FONT=&quot] Locale ID: 2057[/FONT]

[FONT=&quot]Additional information about the problem:[/FONT]
[FONT=&quot] BCCode: 7a[/FONT]
[FONT=&quot] BCP1: C04AB528[/FONT]
[FONT=&quot] BCP2: C0000185[/FONT]
[FONT=&quot] BCP3: 48F538C0[/FONT]
[FONT=&quot] BCP4: 956A5FC8[/FONT]
[FONT=&quot] OS Version: 6_1_7600[/FONT]
[FONT=&quot] Service Pack: 0_0[/FONT]
[FONT=&quot] Product: 256_1[/FONT]

[FONT=&quot]Files that help describe the problem:[/FONT]
[FONT=&quot] C:\Windows\Minidump\020710-40326-01.dmp[/FONT]
[FONT=&quot] C:\Users\Chris\AppData\Local\Temp\WER-126282-0.sysdata.xml[/FONT]

[FONT=&quot]Read our privacy statement online:[/FONT]
[FONT=&quot]http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409[/FONT]

[FONT=&quot]If the online privacy statement is not available, please read our privacy statement offline:[/FONT]
[FONT=&quot]C:\Windows\system32\en-US\erofflps.txt[/FONT]


Any help in this matter would be GREATLY appreciate. Thank you in advance for your time,
CG
Click to expand...

Hi and welcome

Pretty straight forward. your video driver in both.

I would download and install a fresh copy and run a system file check
to run tyoe cmd in search>right click and run as admin>sfc /scannow

If you are overclocking stop


Let us know the results

Ken



Code: 
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\020710-40326-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.x86fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0x82a0e000 PsLoadedModuleList = 0x82b56810
Debug session time: Sun Feb  7 04:08:21.632 2010 (GMT-5)
System Uptime: 0 days 6:24:00.645
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols
Loading unloaded module list
...............
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.
Arguments:
Arg1: c04ab528, lock type that was held (value 1,2,3, or PTE address)
Arg2: c0000185, error status (normally i/o status code)
Arg3: 48f538c0, current process (virtual address for lock type 3, or PTE)
Arg4: 956a5fc8, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)

Debugging Details:
------------------

*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll

ERROR_CODE: (NTSTATUS) 0xc0000185 - The I/O device reported an I/O error.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR:  0x7a_c0000185

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

PROCESS_NAME:  csrss.exe

CURRENT_IRQL:  0

TRAP_FRAME:  8964368c -- (.trap 0xffffffff8964368c)
ErrCode = 00000000
eax=956a5fc8 ebx=86ba9000 ecx=000100f3 edx=000100f4 esi=82a55008 edi=86ba9fa8
eip=82a5503d esp=89643700 ebp=86ba9fa8 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
nt!ExpInterlockedPopEntrySListFault:
82a5503d 8b18            mov     ebx,dword ptr [eax]  ds:0023:956a5fc8=cbcbcbcb
Resetting default scope

LAST_CONTROL_TRANSFER:  from 82ac260a to 82aead10

STACK_TEXT:  
896434e4 82ac260a 0000007a c04ab528 c0000185 nt!KeBugCheckEx+0x1e
89643558 82aba0d5 8a61d12c 896435b0 82b42300 nt!MiWaitForInPageComplete+0x2fd
896435ec 82a95e3f 82b42300 956a5fc8 8a61d098 nt!MiIssueHardFault+0x3b2
89643674 82a545f8 00000000 956a5fc8 00000000 nt!MmAccessFault+0x2656
89643674 82a5503d 00000000 956a5fc8 00000000 nt!KiTrap0E+0xdc
89643708 931604ee 8516d1b0 8516d07e 8bac6f70 nt!ExpInterlockedPopEntrySListFault
WARNING: Stack unwind information not available. Following frames may be wrong.
896437b0 93165ff7 8964396c 00000000 00000000 dxgkrnl+0x1d4ee
89643800 9ec29197 00000000 8964396c 00000000 dxgkrnl+0x22ff7
89643ab4 9ec27e90 00000010 00000000 8addcfe0 cdd+0x9197
89643acc 9ec250eb 00000000 00000000 95017d48 cdd+0x7e90
89643d50 82c1c66d ff7b1010 9726231c 00000000 cdd+0x50eb
89643d90 82ace0d9 9ec24934 ff7b1010 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
dxgkrnl+1d4ee
931604ee ??              ???

SYMBOL_STACK_INDEX:  6

SYMBOL_NAME:  dxgkrnl+1d4ee

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME:  dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ac54de1

FAILURE_BUCKET_ID:  0x7a_c0000185_VRF_dxgkrnl+1d4ee

BUCKET_ID:  0x7a_c0000185_VRF_dxgkrnl+1d4ee

Followup: MachineOwner
---------
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Thanks alot Ken, sorry for the delay in replying, I am currently running the sfc /scannow right now, will post the results as soon as available. One thing that can be said is that the PC is still not running correctly.
 

My Computer

Computer Manufacturer/Model Number
Acer Extensa 5620
OS
Windows 7 Professional, 32-bit
CPU
Intel Core 2 Duo T5450
Memory
2GB
Graphics Card(s)
Mobile Intel Graphics Media Accelerator X3100
sfc scan now will not do anything, its not software related problem, its Hardware
 

My Computer

Computer Manufacturer/Model Number
Microsoft
OS
Windows 7 and MAC
Graphics Card(s)
NVIDIA 9200 GT
Sound Card
NvIdiA
both minidumps show KERNEL_DATA_INPAGE_ERROR 0x0000007a

I suggest for now make sure your bios is up to date and check you have all the latest drivers from the acer support site

also theres also some outdated drivers here
mdmxsdk.sys 0xb157b000 0xb157e180 0x00003180 0x449716a3 19/06/2006 21:26:59
xaudio.sys 0xb2af2000 0xb2afa000 0x00008000 0x44d3e8ad 05/08/2006 00:39:09
HSX_CNXT.sys 0x9a439000 0x9a4ed000 0x000b4000 0x45366d81 18/10/2006 18:08:01
HSXHWAZL.sys 0x99ea6000 0x99ee3000 0x0003d000 0x45366d8b 18/10/2006 18:08:11
HSX_DPV.sys 0x99ee3000 0x99fe6000 0x00103000 0x45366dd2 18/10/2006 18:09:22
tifm21.sys 0x94450000 0x9449c000 0x0004c000 0x4638510f 02/05/2007 08:51:27
Click to expand...
try google them and update or remove them ?
 

My Computer

Computer Manufacturer/Model Number
built my own
OS
win7 ultimate / virtual box
CPU
Intel Core i7 3770K,1155, Ivy Bridge
Motherboard
MSI Z77A-G43
Memory
GSkill Ripjaws Z Series 1600 CL 9.0 16GB
Graphics Card(s)
KFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E gfx card
Sound Card
onboard Nvidia HDMI audio
Monitor(s) Displays
ASUS VK222H 22" widescreen LCD monitor
Screen Resolution
1680x1050
Hard Drives
Kingston 128gb SSD
OCZ Vertex 90gb SSD
500GB WDCaviar 16mb 5000KS
320GB WDCaviar 16mb 3200AAKS sata 2
1TB Samsung 16mb HD103SJ sata 2
PSU
Corsair HX 750W ATX2.2 Modular
Cooling
Antec 25 Kuhler H2O 620
Keyboard
logitech
Mouse
logitech MX518
Internet Speed
7mb adsl
Thanks for the advice, will get onto updating all the drivers now? Is it safe to update the bios?
 

My Computer

Computer Manufacturer/Model Number
Acer Extensa 5620
OS
Windows 7 Professional, 32-bit
CPU
Intel Core 2 Duo T5450
Memory
2GB
Graphics Card(s)
Mobile Intel Graphics Media Accelerator X3100
Christanj said:
Thanks for the advice, will get onto updating all the drivers now? Is it safe to update the bios?
Click to expand...

as always keep a backup of your critical data but with todays technology and awareness for the need to update the bios all of the motherboard manufacturers produce bios update programs that work under windows with problems becoming rarer :)

you should find one on the Acer website .........
 

My Computer

Computer Manufacturer/Model Number
built my own
OS
win7 ultimate / virtual box
CPU
Intel Core i7 3770K,1155, Ivy Bridge
Motherboard
MSI Z77A-G43
Memory
GSkill Ripjaws Z Series 1600 CL 9.0 16GB
Graphics Card(s)
KFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E gfx card
Sound Card
onboard Nvidia HDMI audio
Monitor(s) Displays
ASUS VK222H 22" widescreen LCD monitor
Screen Resolution
1680x1050
Hard Drives
Kingston 128gb SSD
OCZ Vertex 90gb SSD
500GB WDCaviar 16mb 5000KS
320GB WDCaviar 16mb 3200AAKS sata 2
1TB Samsung 16mb HD103SJ sata 2
PSU
Corsair HX 750W ATX2.2 Modular
Cooling
Antec 25 Kuhler H2O 620
Keyboard
logitech
Mouse
logitech MX518
Internet Speed
7mb adsl
Hey just an update, if anyone is still following this. Have tried to update the after downloading it from the acer website I had no luck. The laptop will only run properly in safe mode. If I boot up the system 'regularly' it is extremely slow, gets hot and then will just blue screen if left for too long. I have updated the video card drivers and still no luck. Beginning to contemplate reformatting but really dont want to. Any ideas would be gratefully received.
 

My Computer

Computer Manufacturer/Model Number
Acer Extensa 5620
OS
Windows 7 Professional, 32-bit
CPU
Intel Core 2 Duo T5450
Memory
2GB
Graphics Card(s)
Mobile Intel Graphics Media Accelerator X3100
Christanj said:
Hey just an update, if anyone is still following this. Have tried to update the after downloading it from the acer website I had no luck. The laptop will only run properly in safe mode. If I boot up the system 'regularly' it is extremely slow, gets hot and then will just blue screen if left for too long. I have updated the video card drivers and still no luck. Beginning to contemplate reformatting but really dont want to. Any ideas would be gratefully received.
Click to expand...


something is putting a high load on the cpu. right click taskbar and run task manager go to the process tab and look for the app that is.


Ken
 

My Computer

Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Christanj said:
Hey just an update, if anyone is still following this. Have tried to update the after downloading it from the acer website I had no luck.
Any ideas would be gratefully received.
Click to expand...

not sure what this means, where was the error, did you try more than once ?

you definitely need to update your system , and if you reinstall you will still have to do this ;)

as ken suggested have a look in device manager and find that resource hog :mad:
 

My Computer

Computer Manufacturer/Model Number
built my own
OS
win7 ultimate / virtual box
CPU
Intel Core i7 3770K,1155, Ivy Bridge
Motherboard
MSI Z77A-G43
Memory
GSkill Ripjaws Z Series 1600 CL 9.0 16GB
Graphics Card(s)
KFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E gfx card
Sound Card
onboard Nvidia HDMI audio
Monitor(s) Displays
ASUS VK222H 22" widescreen LCD monitor
Screen Resolution
1680x1050
Hard Drives
Kingston 128gb SSD
OCZ Vertex 90gb SSD
500GB WDCaviar 16mb 5000KS
320GB WDCaviar 16mb 3200AAKS sata 2
1TB Samsung 16mb HD103SJ sata 2
PSU
Corsair HX 750W ATX2.2 Modular
Cooling
Antec 25 Kuhler H2O 620
Keyboard
logitech
Mouse
logitech MX518
Internet Speed
7mb adsl
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