Blue Screen of Death

D

dougal1998

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Hi
I have a new Packard Bell PC (XTREME X5620 UK) with Windows 7 Home Premium which has been running perfectly since bought Nov 2009.

This Saturday I was hit by the dreaded BSOD 3 times in a row. Other than upgrading my copy of Norton I have made no other changes to the computer.

There seems to very little non-techie information on how to open/read/analyse the DMP file to find out why this occurred.

:eek:Any help and advice would be much appreciated.

Thanks George
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
dougal1998 said:
Hi
I have a new Packard Bell PC (XTREME X5620 UK) with Windows 7 Home Premium which has been running perfectly since bought Nov 2009.

This Saturday I was hit by the dreaded BSOD 3 times in a row. Other than upgrading my copy of Norton I have made no other changes to the computer.

There seems to very little non-techie information on how to open/read/analyse the DMP file to find out why this occurred.

:eek:Any help and advice would be much appreciated.

Thanks George
Click to expand...

Hi and welcome

we really need the actual DMP file. use these to find and upload it. http://www.sevenforums.com/crash-lockup-debug-how/34900-1-novice-how-ask-help-bsod-problem.html

thanks

Ken
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
Hi Ken

Thanks for getting back to me.

I've uploaded the files as you suggested and created a new post in Crashes and Debugging together with a brief summary.

Thanks again George
 

My Computer My Computer

At a glance

Windows 7
OS
Windows 7
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