Compaq CQ50-210US White Screen.

Hi,

I am using Windows 7 Ultimate 32bit. Every so often (1 or 2 times a week) or when I watch full screen streaming movies I screen turns white and does nothing until I reboot. I downloaded all my drivers from Compaq's website and installed them as well. Still the same issue. Any Advice?

corcoranj said:

Hi,

I am using Windows 7 Ultimate 32bit. Every so often (1 or 2 times a week) or when I watch full screen streaming movies I screen turns white and does nothing until I reboot. I downloaded all my drivers from Compaq's website and installed them as well. Still the same issue. Any Advice?

Click to expand...

Go into event viewer (type eventvwr in search) go to the windows log>application tab. You need to look for critical errors (they have red in the left column) that say app hang, app crash, etc

when you find them use the built in snipping tool to make a screenshot of the and attachment icon (shaped like a paperclip) to upload it,


ken

Event Log

This is the only error I could find in the event log. I attached the screen shot and here are the details:

Log Name: System
Source: EventLog
Date: 2/11/2010 5:29:33 AM
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
The previous system shutdown at 8:24:35 PM on ‎2/‎10/‎2010 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-02-11T10:29:33.000000000Z" />
<EventRecordID>37713</EventRecordID>
<Channel>System</Channel>
<Computer>Corcoran_Mobile</Computer>
<Security />
</System>
<EventData>
<Data>8:24:35 PM</Data>
<Data>‎2/‎10/‎2010</Data>
<Data>
</Data>
<Data>
</Data>
<Data>7210</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DA07020003000A001400180023008B03DA07020004000B000100180023008B03600900003C000000010000006009000000000000B004000001000000D7180000</Binary>
</EventData>
</Event>