Blue Screen

D

dam

New member
Local time
9:23 PM
Messages
8
My computer crashes several times throughout the course of the day, doesn't necessarily matter what I'm doing at the time, whether I'm away from the computer or if I'm sitting on it doing something. I posted on here a while back, and I didn't revisit the site for some time, so I figure to start a new post.

For the record, I have a Dell Studio Computer, which I upgraded to Win 7 last fall.
Processor: Intel Core 2 Duo CPU T9300 @ 2.5 GHz
Installed memory: 4.00 GB (3.50 usable)
32 bit operating system
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home PremiumIntel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz3.50 GBATI Mobility Radeon HD 3650
Computer Manufacturer/Model Number
Dell Inc. Studio 1735 X86-based PC
OS
Microsoft Windows 7 Home Premium
CPU
Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
Memory
3.50 GB
Graphics Card(s)
ATI Mobility Radeon HD 3650
Sound Card
High Definition Audio Device
Hard Drives
WDC WD2500BEVS-75UST0
Other Info
How do I find out the information about the motherboard, etc?
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home PremiumIntel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz3.50 GBATI Mobility Radeon HD 3650
Computer Manufacturer/Model Number
Dell Inc. Studio 1735 X86-based PC
OS
Microsoft Windows 7 Home Premium
CPU
Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
Memory
3.50 GB
Graphics Card(s)
ATI Mobility Radeon HD 3650
Sound Card
High Definition Audio Device
Hard Drives
WDC WD2500BEVS-75UST0
Other Info
How do I find out the information about the motherboard, etc?
dam said:
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Click to expand...

lol now that's a lot of .dmp files

but at least all 33 files are consistent showing a BugCheck A with driver PktIcpt.sys which is causing a crash in your networking subsystem

this looks like a driver in your G DATA AntiVirusKit InternetSecurity ?

I suggest unninstall this AV and any other third party firewall you may be using and install MSE and use windows firewall ?

are you using an ASUS motherboard ?

you need to update these drivers
iaStor.sys 0x8c618000 0x8c6df000 0x000c7000 0x4696b24a 12/07/2007 22:59:22
dump_iaStor.sys 0x93e7f000 0x93f46000 0x000c7000 0x4696b24a 12/07/2007 22:59:22
rimsptsk.sys 0x927e9000 0x927fd000 0x00014000 0x46ad4220 30/07/2007 01:42:56
rixdptsk.sys 0x92419000 0x9246b000 0x00052000 0x46ad52c9 30/07/2007 02:54:01
PxHelp20.sys 0x8c72d000 0x8c735dc0 0x00008dc0 0x4716535a 17/10/2007 18:24:26
Apfiltr.sys 0x92483000 0x924af000 0x0002c000 0x475fa361 12/12/2007 09:01:21
itecir.sys 0x924bc000 0x92514000 0x00058000 0x47678eeb 18/12/2007 09:12:11
OA001Ufd.sys 0x93e4f000 0x93e71cc0 0x00022cc0 0x47a17a9f 31/01/2008 07:37:03
rimmptsk.sys 0x927d8000 0x927e9000 0x00011000 0x47b554dc 15/02/2008 09:01:16
OA001Vid.sys 0x93e0c000 0x93e4e260 0x00042260 0x47b68442 16/02/2008 06:35:46
BCM42RLY.sys 0x9c878000 0x9c880000 0x00008000 0x47bcd1e7 21/02/2008 01:20:39
stwrt.sys 0x93d7a000 0x93dda000 0x00060000 0x47c4fee9 27/02/2008 06:10:49
Click to expand...

  • iaStor.sys is an intel driver used to control the SATA disks ?
    rimsptsk.sys is your Ricoh Memorystick Controller ?
    rixdptsk.sys is your Ricoh xD-Picture Card Driver ?
    PxHelp20.sys possibly the Device driver for sonic dvd burner ?
    Apfiltr.sys is possibly a driver for laptop keyboard/touchpad devices ?
    itecir.sys is a ITE Consumer IR Driver which should possibly be disabled in your bios ?
    OA001Ufd.sys is Video Class Upper Filter Driver is a driver file from company Creative Technology ?
    rimmptsk.sys is another driver for your RICOH MMC Driver ?
    OA001Vid.sys is a Video Capture Device Driver from creative ?
    BCM42RLY.sys is your Broadcom iLine10(tm) PCI Network Adapter Proxy Protocol Driver ?
    stwrt.sys is a SigmaTel Audio Driver ?

you need to go to your manufacturers websites for all these devices and get the latest drivers ;)
 

My Computer My Computer

At a glance

win7 ultimate / virtual boxIntel Core i7 3770K,1155, Ivy BridgeGSkill Ripjaws Z Series 1600 CL 9.0 16GBKFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E...
Computer Manufacturer/Model Number
built my own
OS
win7 ultimate / virtual box
CPU
Intel Core i7 3770K,1155, Ivy Bridge
Motherboard
MSI Z77A-G43
Memory
GSkill Ripjaws Z Series 1600 CL 9.0 16GB
Graphics Card(s)
KFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E gfx card
Sound Card
onboard Nvidia HDMI audio
Monitor(s) Displays
ASUS VK222H 22" widescreen LCD monitor
Screen Resolution
1680x1050
Hard Drives
Kingston 128gb SSD
OCZ Vertex 90gb SSD
500GB WDCaviar 16mb 5000KS
320GB WDCaviar 16mb 3200AAKS sata 2
1TB Samsung 16mb HD103SJ sata 2
PSU
Corsair HX 750W ATX2.2 Modular
Cooling
Antec 25 Kuhler H2O 620
Keyboard
logitech
Mouse
logitech MX518
Internet Speed
7mb adsl
Ok. I think I can take care of the problem with the antivirus, I'll post an update on that. So do I need to go to each manufacturer's website to update each driver, or is there an easier way to go about that?

Thanks a lot, I was tempted to throw this computer down the staircase
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home PremiumIntel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz3.50 GBATI Mobility Radeon HD 3650
Computer Manufacturer/Model Number
Dell Inc. Studio 1735 X86-based PC
OS
Microsoft Windows 7 Home Premium
CPU
Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
Memory
3.50 GB
Graphics Card(s)
ATI Mobility Radeon HD 3650
Sound Card
High Definition Audio Device
Hard Drives
WDC WD2500BEVS-75UST0
Other Info
How do I find out the information about the motherboard, etc?
The main thing that I'd like to see updated is your network card driver, as ickymay mentioned. NETIO.SYS is the probable cause named in each of the dumps I've looked at so far. Update your chipset drivers if the NIC is on-board, otherwise go directly to your network card manufacturer's website.
 

My Computer My Computer

At a glance

XP x86, Vista x86, Windows 7 x64, Ubuntu 9.10Intel Quad Core Q95504 GB DDR3NVIDIA GeForce 8800 Ultra
Computer Manufacturer/Model Number
Custom built
OS
XP x86, Vista x86, Windows 7 x64, Ubuntu 9.10
CPU
Intel Quad Core Q9550
Motherboard
NVIDIA nForce 790i Ultra
Memory
4 GB DDR3
Graphics Card(s)
NVIDIA GeForce 8800 Ultra
Hard Drives
64 GB Corsair Torqx SSD
1 TB HDD
160 GB HDD
PSU
Ultra X3 1000W
Case
CS-El Diablo
i updated my wlan and ethernet port drivers. I didnt find anything about a network card driver...
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home PremiumIntel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz3.50 GBATI Mobility Radeon HD 3650
Computer Manufacturer/Model Number
Dell Inc. Studio 1735 X86-based PC
OS
Microsoft Windows 7 Home Premium
CPU
Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
Memory
3.50 GB
Graphics Card(s)
ATI Mobility Radeon HD 3650
Sound Card
High Definition Audio Device
Hard Drives
WDC WD2500BEVS-75UST0
Other Info
How do I find out the information about the motherboard, etc?
dam said:
i updated my wlan and ethernet port drivers. I didnt find anything about a network card driver...
Click to expand...

fill out your system specs View attachment 58624 and we can help you better, also open a system information window, save it and upload here (as an .nfo file you may have to zip it to upload) ;)
 

My Computer My Computer

At a glance

win7 ultimate / virtual boxIntel Core i7 3770K,1155, Ivy BridgeGSkill Ripjaws Z Series 1600 CL 9.0 16GBKFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E...
Computer Manufacturer/Model Number
built my own
OS
win7 ultimate / virtual box
CPU
Intel Core i7 3770K,1155, Ivy Bridge
Motherboard
MSI Z77A-G43
Memory
GSkill Ripjaws Z Series 1600 CL 9.0 16GB
Graphics Card(s)
KFA2 GeForce GTX 670 EX OC 2048MB GDDR5 PCI-E gfx card
Sound Card
onboard Nvidia HDMI audio
Monitor(s) Displays
ASUS VK222H 22" widescreen LCD monitor
Screen Resolution
1680x1050
Hard Drives
Kingston 128gb SSD
OCZ Vertex 90gb SSD
500GB WDCaviar 16mb 5000KS
320GB WDCaviar 16mb 3200AAKS sata 2
1TB Samsung 16mb HD103SJ sata 2
PSU
Corsair HX 750W ATX2.2 Modular
Cooling
Antec 25 Kuhler H2O 620
Keyboard
logitech
Mouse
logitech MX518
Internet Speed
7mb adsl
Still crashing... Maybe it is the G Data Antivirus
 

My Computer My Computer

At a glance

Microsoft Windows 7 Home PremiumIntel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz3.50 GBATI Mobility Radeon HD 3650
Computer Manufacturer/Model Number
Dell Inc. Studio 1735 X86-based PC
OS
Microsoft Windows 7 Home Premium
CPU
Intel(R) Core(TM)2 Duo CPU T9300 @ 2.50GHz
Memory
3.50 GB
Graphics Card(s)
ATI Mobility Radeon HD 3650
Sound Card
High Definition Audio Device
Hard Drives
WDC WD2500BEVS-75UST0
Other Info
How do I find out the information about the motherboard, etc?
dam,
Download Microsoft Security Essentials.
Disconnect from the internet.
remove your present anti-virus program.
Install Microsoft Security Essentials.
Let it run an initial scan.
Reconnect to the Internet.

http://www.microsoft.com/Security_Essentials/
 

My Computer My Computer

At a glance

MS Windows 7 Ultimate SP1 64-bitAMD A10-4600M6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)AMD Radeon HD 7660G
Computer Manufacturer/Model Number
Toshiba Satellite S875D-S7239 laptop
OS
MS Windows 7 Ultimate SP1 64-bit
CPU
AMD A10-4600M
Motherboard
AMD Pumori (Socket FT1)
Memory
6.00 GB Dual-Channel DDR3 @ 798MHz (11-11-12-28)
Graphics Card(s)
AMD Radeon HD 7660G
Sound Card
High Definition Audio Device
Monitor(s) Displays
Generic PnP Monitor (1600x900@60Hz)
Screen Resolution
1600x900@60Hz
Hard Drives
SSD 119GB Corsair CSSD-V128GB2 ATA Device
Keyboard
Standard PS/2 Keyboard
Mouse
HP Wireless Optical Mobile Mouse Model FHA-3410
Internet Speed
What the local pub, local coffee shop offers.
Other Info
Optical Drive:MATSHITA BD-CMB UJ160B ATA Device


Also have an Asus ha1002xp netbook with Win 7 Ultimate installed.
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