A problem caused the program to stop working correctly.

This problem exists with only a handful of programs, the main one being Serif applications and in my case Serif Webplus X4 which is a cerified Windows 7 compatible program. For example; On successful installation I try to launch the program and the following box appears saying: Serif WebPlus X4 has stopped working. A problem caused the program to stop working correctly. Please close the program.

My system was upgraded from Vista Ultimate 32 bit to Windows 7 Ultimate.

System spec is as follows:

Processor: Intel Pentium 4 CPU 3.00GHz 2.99GHz
Installed memort (RAM): 4.00GB (3.50 GB usable)

Hope someone can help.

Thanks

warreng said:

This problem exists with only a handful of programs, the main one being Serif applications and in my case Serif Webplus X4 which is a cerified Windows 7 compatible program. For example; On successful installation I try to launch the program and the following box appears saying: Serif WebPlus X4 has stopped working. A problem caused the program to stop working correctly. Please close the program.

My system was upgraded from Vista Ultimate 32 bit to Windows 7 Ultimate.

System spec is as follows:

Processor: Intel Pentium 4 CPU 3.00GHz 2.99GHz
Installed memort (RAM): 4.00GB (3.50 GB usable)

Hope someone can help.

Thanks

Click to expand...

what does it say in event viewer? Type eventvwr in search. go to the windows log>application tab. Look for critical errors (they have red in the left column) . Look for errors that have app hang, or app crash, etc in them.

When you find them let us know the event ID and source codes.

Let us know if you need help
Ken

Hi, mant thanks for your reply. Attached is a screenshot of the event log doe this error.

I do hope you can help.

Thanks

This is the error I am getting:
Log Name: Application
Source: Application Error
Date: 12/20/2010 5:49:54 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Aron-PC
Description:
Faulting application name: WebPlus.exe, version: 12.0.4.31, time stamp: 0x4c73c36d
Faulting module name: SerifCommonU.dll, version: 12.0.4.31, time stamp: 0x4c73b8de
Exception code: 0xc0000005
Fault offset: 0x000407f4
Faulting process id: 0x1904
Faulting application start time: 0x01cba0b15637f0e4
Faulting application path: C:\Program Files\Serif\WebPlus\X4\Program\WebPlus.exe
Faulting module path: C:\Program Files\Serif\WebPlus\X4\Program\SerifCommonU.dll
Report Id: 9b1ba799-0ca4-11e0-b9aa-0027137142cd
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-21T01:49:54.000000000Z" />
<EventRecordID>4864</EventRecordID>
<Channel>Application</Channel>
<Computer>Aron-PC</Computer>
<Security />
</System>
<EventData>
<Data>WebPlus.exe</Data>
<Data>12.0.4.31</Data>
<Data>4c73c36d</Data>
<Data>SerifCommonU.dll</Data>
<Data>12.0.4.31</Data>
<Data>4c73b8de</Data>
<Data>c0000005</Data>
<Data>000407f4</Data>
<Data>1904</Data>
<Data>01cba0b15637f0e4</Data>
<Data>C:\Program Files\Serif\WebPlus\X4\Program\WebPlus.exe</Data>
<Data>C:\Program Files\Serif\WebPlus\X4\Program\SerifCommonU.dll</Data>
<Data>9b1ba799-0ca4-11e0-b9aa-0027137142cd</Data>
</EventData>
</Event>

Any ideas?

warreng said:

Hi, mant thanks for your reply. Attached is a screenshot of the event log doe this error.

I do hope you can help.

Thanks

Click to expand...

Hi! warreng, and resqtech, welcome to 7F

Exception code: 0xc0000005 points to the program has attempted to access memory that it shouldn't.


Serif Webplus X4 is corrupt - in which case you need to reinstall it. Is there any other software that is giving similar error? If not then it could be this.

Faulty memory - you need to replace RAM in the computer
Create a memtest CD and run memtest for at least an hour (more if possible). http://www.sevenforums.com/tutorials/715-memory-diagnostics-tool.html or run Memtest86+ - Advanced Memory Diagnostic Tool

Windows became corrupt - you need to repair Windows 7.

warreng it sounds like you have bad memory.

resqtech I'd try re-installing your program. Make sure all other programs are shutdown/closed.
Might even want to download a fresh copy of what ever you were trying to install.