Intermittent Freezing/Crashing - only 1 BSOD

C

Cruzz563

New member
Hi guys, I'm new to this forum. In the past when I would search Google this forum has provided valuable incite into resolving issues. I have one of which I do not know the culprit and am coming here to see if someone could help. I built a new PC and I've been having intermittent freezing issues with it and I don't know what it could be. I've updated the BIOS on the motherboard, check my components for the latest drivers. Yesterday I installed the latest drivers for my graphics card and that actually seemed to stabilize the machine. However about an hour it froze, and this time it gave me a BSOD, before when it would freeze I would have to hold the power button down. So I'm attaching my DMP file in hopes someone could offer advice. Thanks for reading, awaiting your response. :D
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 64-bit
CPU
Intel Core i7 860
Motherboard
ASUS P7P55D-EVO
Memory
4GB Mushkin DDR3 1600
Graphics Card(s)
ATi Radeon 4770
Sound Card
OnBoard
Monitor(s) Displays
Acer H213H
Hard Drives
Western Digital 640GB Caviar Black
Western Digital 1TB GreenPower
PSU
Antec 650W
Case
Antec 300
Cooling
Arctic Cooling Freezer 7 Rev. 2
Well, 1 dump file is better than none - so let's have a look at what you've got.

The memory dump is a STOP 0x1E error (more info here: BSOD Index )

It blames ntkrnlmp.exe - the kernel (core) of the Operating System. Because of this, ntkrnlmp.exe probably isn't to blame. If it was, you'd be experiencing many more problems than you are having now.

The dump file shows that you have an older driver for a device manufactured by Silex Technologies. Please remove the device and it's drivers to see if that stops the BSOD's. If it does, then please download the latest Win7 driver from the Silex website (Silex Support & Downloads ) and install it (if you wish to use the device again)

If all of this doesn't fix the problem, then please do the following:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Malware (read the details at the link)
Click to expand...

Then, if it's still BSODing - please run Driver Verifier according to these directions:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
If that doesn't work, post back and we'll have to see about fixing the registry entry off-line.

More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
Click to expand...
 

My Computer

Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
Thought I would post back to give you an update usasma. After I uninstalled the software from SILEX, it was a Vitural USB program for my router, it still froze. For some reason I did some more research on my RAM and found out from the manufacturer that it wasn't compatible with my 1156 motherboard. Even though ASUS had it on it's QVL. So I got some compatible RAM from them and the PC has been running for nearly 72 hours with no freezing/crashing. :D I guess that was the problem. I wanted to thank you for your help and expertise usasma :)
 

My Computer

Computer Manufacturer/Model Number
Custom
OS
Windows 7 64-bit
CPU
Intel Core i7 860
Motherboard
ASUS P7P55D-EVO
Memory
4GB Mushkin DDR3 1600
Graphics Card(s)
ATi Radeon 4770
Sound Card
OnBoard
Monitor(s) Displays
Acer H213H
Hard Drives
Western Digital 640GB Caviar Black
Western Digital 1TB GreenPower
PSU
Antec 650W
Case
Antec 300
Cooling
Arctic Cooling Freezer 7 Rev. 2
Thanks for letting us know!
 

My Computer

Computer Manufacturer/Model Number
Home built (x64), Lenovo x61s Tablet, Samsung Netbook
OS
Win7 x64 + x86
CPU
Intel i7 920, other Intel chips, and the Atom in the netbook
Motherboard
Asus P6T Deluxe
Memory
12 gB; 4 gB Lenovo; 1 gB Samsung netbook
Graphics Card(s)
ATI 4870
Sound Card
Yes, I have one of these
Monitor(s) Displays
32" Sharp Aquos TV
Screen Resolution
800x600 - I have vision issues
Hard Drives
4 - 150 gB Velociraptors in RAID 5
Promise controller
PSU
1000 watt (can't recall the brand)
Case
Antec 300
Cooling
Big honking cooler that was rated highly at Toms Hardware
Keyboard
Microsoft Natural
Mouse
Logitech Trackman
Internet Speed
Cable
Other Info
GeekSquad UPS
CyberPower UPS
DLink DNS-323 NAS (2 tB)
Netgear wireless router as an access point
Netgear wired router FSV-318
Home network consists of
4 desktop computers (2 Vista, 2 Win7)
1 netbook (Win7)
4 laptop computers (XP, 2-Vista, Win7)
Wii and XBox 360
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