How to get Canon BJC-55 IS-12 Scanner to Work

Gateway Laptop 32 bit. Opsys new with Vista upgrade to Windows 7

How to get the Canon IS-12 Scanner cartridge to function on Windows 7.

I am new here, please give me some latitude.

Earlier this evening I made a post to a thread and this is new info that I have to report but I can not find my original post.

Previously I reported that the MS techs could not get the IS-12 Scanner cartridge to function. Well, I stumbled over the (or perhaps one of many) solution a few minutes ago.

This is exactly what I did:
Left click Start, Left click All Programs, Left click folder IS Scan Plus, Right click program IS Scan Plus, left click Properties, left click Compatibility, change Compatibility Mode to: Windows XP (Service Pack 2)

For my then new job three years ago I bought a laptop, portable printer and the optional scanner cartridge. Discovered that the scanner would not work on my Vista machine. I tried Virtual PC but the laptop did not have Hardware Virtualization. I fummed everytime I had the need to scan a jobsite sketch or some other document. I had to copy it by hand, drive to a store or make several follow up calls to get a copy to my office, but only if the scanner worked !!!!!

Finally I can use my scanner with my laptop on the road. Oh wait a minute, I quit that job and now I sit at a desk surrounded by the bleeding edge (the boss says this often as he relates spending money to bleeding) of technology. Well, its good to now have the ability to use it, in case I need it.

According to MS it is Windows 7 Ready:

Windows 7 Compatibility for Canon BJC-55 Inkjet Printer: Canon. Drivers, Updates, Downloads

Canon However does not list Windows 7:

Support - Bubble Jet Printer - BJC-55 - Canon USA Consumer Products

And ................

..........are you saying that my post is frivolous because MS has already stated the printer will function without additional software??

Yes, I saw this page for which you have posted a link. The MS techs also saw the page for which you have posted a link. However, the scanner did NOT function and the MS Techs gave up trying. I found a way to make the scanner function. I thought that this info would be appreciated. My method to get the scanner to function is consistent with the page for which you have posted a link, no additional software was required. I think that most people are not aware of this compatibility menu on Win7, Microsoft's own experts were not aware of it.

I think that if MS made mention of the Compatibility menu on the page for which you have posted a link that this would be very helpful to many people. I sent this suggestion to the Techs that I worked with the other day.

Bookman said:

..........are you saying that my post is frivolous because MS has already stated the printer will function without additional software??

Click to expand...

Nope, just trying to provide as much information as possible for anyone that may need it.

Scanner IS 12

Hello,
Ihave a notebook HP Compaq 2230s, Win7 Ultimate 32 bit, tried to install drivers
for printer Canon BJC-85 and scanner cartridge IS 12. It was ok for printer, but
impossible for scanner cartridge. Downloaded drivers for IS 12 from site,installing ok,but still not working after trying compatibility with XP packs/Vista packs.
(for win7 nothing).Please advise.

Bookman's solution worked perfectly

This solution worked exactly as Bookman described. I would have wasted my money on this (non-returnable) scanner cartridge without this solution -- THANK YOU Bookman! I just wish I'd found Bookman's solution before I spent two futile hours trying to solve the problem myself. Oh well. Live and learn.

You Are very Welcome

And I thank You for taking the time to Post a Thank You. So many people just take from sites like this and never say thank you nor contribute anything.

I probably spent 8 hours over more than a year trying to solve this problem. When I had a different problem with my computer the people at MS were very helpfull. In the process of solving that problem I discovered the way to get my Cannon scanner to work.

I sent my solution to Cannon but I received a reply stating they were no longer supporting the IS-12 and suggested that I consider one of their newer products. So, obviously the clerk who opened the email saw IS-12 and then hit the Function Key that auto generated the standard reply that all emails receive with IS-12 within the message.

Thank You

I want to add my thanks for you solution. Just bought a new laptop with windows 7. I was about to return the new laptop. Solution as simple as yours mean I can continue to do business as usual. I have used the is-12 for about 13 years with no problems and have found nothing to replace it. Thank you for taking the time to post your solution. It works like a charm.

A big thank you for this thread Without it, I would not now have a functioning printer/IS 12 scanner. A lot of people think because something was an issue months or years ago it's no longer an issue. However, there are many people who are now getting new computers running Windows 7 and finding these problems for the first time.

Sometimes we over-think things. I was trying to download drivers for the printer and running into a situation where the program installation would freeze with non-compatibility errors. Who knew the problem was trying to proactively install drivers? The solution was simply plugging the Canon 55 into the USB port and Windows 7 instantaneously loaded whatever it needed and the printer works fine.

I then downloaded the IS 12 drivers from the Canon website. I followed the instructions, choose Start, IS scan plus, right click, properties, compatibility, XP service pack 2, but the scanner wouldn't work. I had to turn the machine on and off a couple of times and then go in and choose different compatibility modes. Each time it would scan a bit more and then I'd get the "command sequence error" message.

I finally chose "Change settings for all users" and changed the compatibility mode to Windows 2000, turned the computer on and off again, retried the scanner, and it worked perfectly. Then I checked the settings again and found it was now set on Windows XP service pack 2. So it seems to have re-set itself to the correct settings, I just had to play with it for a while.

This is the best portable printer/scanner ever designed. I do not know why companies stop making and supporting great technology for lesser devices. I have two of these printers with scanner cartridges. I take one with me everywhere I go (I make 50 - 100 trips a year) and have one set up in my home office as an adjunct to my HP 8500 office jet. It's been driving me crazy to lose the functionality of these printers just because I got a super-duper new laptop. Now I'm a very happy camper, which I wouldn't be if I had not found this thread.

Thanks to this thread (and especially Bookman) I have managed to get my beloved IS-12 on my BJC55 working on Windows 7 Home Premium 64 bit.

Since it was 64 bit I had to do another step to get it working though. Bookman talks about running ISPlus.exe in compatibilty mode. Just doing this did not work for me on a 64 bit system. There appeared an issue with the TWAIN and 64 bit.

So I manually started up CANOIT32.EXE (which is in the same folder as ISPluse.exe) using Windows XP SP2 comaptibility mode. Then straight after I started up ISPlus.exe using Windows SP2 Compatibilty mode.

I loaded some paper in the printer/scanner - clicked scan A4, text - and it did it!

Hope this helps someone else

How do I get isPlus.exe?

I would like to follow the instructions below, but I can't seem to find how to get isplus.exe. Sorry for the newbie question.

Bookman said:

Gateway Laptop 32 bit. Opsys new with Vista upgrade to Windows 7

How to get the Canon IS-12 Scanner cartridge to function on Windows 7.

I am new here, please give me some latitude.

Earlier this evening I made a post to a thread and this is new info that I have to report but I can not find my original post.

Previously I reported that the MS techs could not get the IS-12 Scanner cartridge to function. Well, I stumbled over the (or perhaps one of many) solution a few minutes ago.

This is exactly what I did:
Left click Start, Left click All Programs, Left click folder IS Scan Plus, Right click program IS Scan Plus, left click Properties, left click Compatibility, change Compatibility Mode to: Windows XP (Service Pack 2)

For my then new job three years ago I bought a laptop, portable printer and the optional scanner cartridge. Discovered that the scanner would not work on my Vista machine. I tried Virtual PC but the laptop did not have Hardware Virtualization. I fummed everytime I had the need to scan a jobsite sketch or some other document. I had to copy it by hand, drive to a store or make several follow up calls to get a copy to my office, but only if the scanner worked !!!!!

Finally I can use my scanner with my laptop on the road. Oh wait a minute, I quit that job and now I sit at a desk surrounded by the bleeding edge (the boss says this often as he relates spending money to bleeding) of technology. Well, its good to now have the ability to use it, in case I need it.

Click to expand...

Canon Is-12 Scanner software

I have the cd for the software, but will not instal because I dont run on windows 95 or 98. Can anyone please assist with how to get it on canon site, as I can only find for Mac on their site. Thanks in anticipation. Sorry I have windows 7 ultimate. The printer works very well, but needs to instal the scanner. Thanks

Canon Is-12 scanner software

Futher to my previous enquiry, I still need help with the link to where I can download the Canon Is-12 scanner software for free, and not the ones that wants to scan though my system. Thanking you in anticipation.

Missing White Calibration Sheet

ChrystinP,
Do you happen to have the white calibration sheet. If so, would you mind scanning a copy and emailing it to me? Without it, my BJC-55 is worthless for scanning.

Thank you in advance,
John

ChrystinP said:

A big thank you for this thread Without it, I would not now have a functioning printer/IS 12 scanner. A lot of people think because something was an issue months or years ago it's no longer an issue. However, there are many people who are now getting new computers running Windows 7 and finding these problems for the first time.

Sometimes we over-think things. I was trying to download drivers for the printer and running into a situation where the program installation would freeze with non-compatibility errors. Who knew the problem was trying to proactively install drivers? The solution was simply plugging the Canon 55 into the USB port and Windows 7 instantaneously loaded whatever it needed and the printer works fine.

I then downloaded the IS 12 drivers from the Canon website. I followed the instructions, choose Start, IS scan plus, right click, properties, compatibility, XP service pack 2, but the scanner wouldn't work. I had to turn the machine on and off a couple of times and then go in and choose different compatibility modes. Each time it would scan a bit more and then I'd get the "command sequence error" message.

I finally chose "Change settings for all users" and changed the compatibility mode to Windows 2000, turned the computer on and off again, retried the scanner, and it worked perfectly. Then I checked the settings again and found it was now set on Windows XP service pack 2. So it seems to have re-set itself to the correct settings, I just had to play with it for a while.

This is the best portable printer/scanner ever designed. I do not know why companies stop making and supporting great technology for lesser devices. I have two of these printers with scanner cartridges. I take one with me everywhere I go (I make 50 - 100 trips a year) and have one set up in my home office as an adjunct to my HP 8500 office jet. It's been driving me crazy to lose the functionality of these printers just because I got a super-duper new laptop. Now I'm a very happy camper, which I wouldn't be if I had not found this thread.

Click to expand...

is12 link

you can download the IS12 driver from the canon website. search the support area for the BJC85 and it will listed under the software section.
Canon U.S.A. : Support & Drivers : BJC-85

jjerdkamp said:

ChrystinP,
Do you happen to have the white calibration sheet. If so, would you mind scanning a copy and emailing it to me? Without it, my BJC-55 is worthless for scanning.

Thank you in advance,
John

ChrystinP said:

A big thank you for this thread Without it, I would not now have a functioning printer/IS 12 scanner. A lot of people think because something was an issue months or years ago it's no longer an issue. However, there are many people who are now getting new computers running Windows 7 and finding these problems for the first time.

Sometimes we over-think things. I was trying to download drivers for the printer and running into a situation where the program installation would freeze with non-compatibility errors. Who knew the problem was trying to proactively install drivers? The solution was simply plugging the Canon 55 into the USB port and Windows 7 instantaneously loaded whatever it needed and the printer works fine.

I then downloaded the IS 12 drivers from the Canon website. I followed the instructions, choose Start, IS scan plus, right click, properties, compatibility, XP service pack 2, but the scanner wouldn't work. I had to turn the machine on and off a couple of times and then go in and choose different compatibility modes. Each time it would scan a bit more and then I'd get the "command sequence error" message.

I finally chose "Change settings for all users" and changed the compatibility mode to Windows 2000, turned the computer on and off again, retried the scanner, and it worked perfectly. Then I checked the settings again and found it was now set on Windows XP service pack 2. So it seems to have re-set itself to the correct settings, I just had to play with it for a while.

This is the best portable printer/scanner ever designed. I do not know why companies stop making and supporting great technology for lesser devices. I have two of these printers with scanner cartridges. I take one with me everywhere I go (I make 50 - 100 trips a year) and have one set up in my home office as an adjunct to my HP 8500 office jet. It's been driving me crazy to lose the functionality of these printers just because I got a super-duper new laptop. Now I'm a very happy camper, which I wouldn't be if I had not found this thread.

Click to expand...

Click to expand...

i used some heavy bright white card stock paper and it worked perfect, besides the calibration sheet is pretty old now and probably wont be much better.

Thanks for the update on the 64 bit set up. Unfortuatley I have set both CANOIT32.EXE and ISPlus.exe to Windows XP Service Pack 2 compatablity with no luck. The program opens fine however I get a dalogue box stating the following:

"Cannot communicate with scanner"

Any other thoughts on this?

Ironman1 said:

Thanks for the update on the 64 bit set up. Unfortuatley I have set both CANOIT32.EXE and ISPlus.exe to Windows XP Service Pack 2 compatablity with no luck. The program opens fine however I get a dalogue box stating the following:

"Cannot communicate with scanner"

Any other thoughts on this?

Click to expand...

try reinstalling the driver, you will need to have it plugged in and powered up and it should find it. Then set the program for XP sp2 or 3, after that reboot and it should work.

Okay, so here is what I did:

1) Control Panel/Programs & Features/IS-12 Scan/Uninstall

2) Reinstall from Canon Website

3)Set compatibility in both CANOIT32.EXE & in ISPlus.exe to WindowsXP (Service Pack 2) under "Change settings for all users".

4) System reboot - No change

5) Set compatibility in both CANOIT32.EXE & in ISPlus.exe to WindowsXP (Service Pack 3) under "Change settings for all users".

6) System reboot - No change

This was all done with the BJC-85 powered up and connected to the tablet, IS-12 cartridge installed in the carriage. I have attached screen shots of the two dialogues boxes that come up after clicking on "Capture Image" in the program They are in the order that they appear for me. Please see below.