I posted the following over at apple forums and didn't get a single response.
Hope maybe someone knows something about this.
Message follows...
I got a new laptop at Xmas 09. It's a Dell Studio 1555 with Windows 7 64 bit Home Premium.
Ever since then I cannot sync my iPhone. It worked fine with Vista.
I downloaded and installed various versions of iTunes including the 64 bit version that SHOULD have worked. It doesn't.
It recognizes it. It even says 'sync in progress' but this only lasts 2 seconds before it says 'sync complete'. Of course it didn't sync at all and my library is unchanged.
Any ideas?
Thanks for any help
My Computer
At a glance
Windows 7 Home Premium 64 BitPentium(R) Dual Core. T4300 @ 2.10GHz4.00 GBATI Mobility Radeon HD 4570
Computer Manufacturer/Model Number
Dell Studio 1555
OS
Windows 7 Home Premium 64 Bit
CPU
Pentium(R) Dual Core. T4300 @ 2.10GHz
Motherboard
Ver 1.00 BIOS A08 PARTTBL (??)
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 4570
Sound Card
Speakers / Headphones (IDT High Definition Audio CODEC)
Please post your System Specs and we'll try to help out.
Cheers,
Walker
Windows Outreach Team
My Computer
At a glance
Windows 7 Home Premium (64-bit) *** Windows X...AMD Athlon Neo X2 1.6GHz *** Intel Core i7 Qu...4.00 GB *** 4.00 GBATI Radeon HD 3200, 384MB *** ATI Radeon HD 4...
Computer Manufacturer/Model Number
HP Pavilion dm3 (netbook) *** 27" iMac (Dual-Boot)
OS
Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
Type "dxdiag" in your Start menu search field and hit Enter. Click "Yes" at the first Window, then browse the tabs for the necessary information.
Walker
Windows Outreach Team
My Computer
At a glance
Windows 7 Home Premium (64-bit) *** Windows X...AMD Athlon Neo X2 1.6GHz *** Intel Core i7 Qu...4.00 GB *** 4.00 GBATI Radeon HD 3200, 384MB *** ATI Radeon HD 4...
Computer Manufacturer/Model Number
HP Pavilion dm3 (netbook) *** 27" iMac (Dual-Boot)
OS
Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
Thanks for filling that out. This article describes a BIOS update released in November that may solve the issue... presuming you have a Gigabyte mobo and your computer was built before the fix was released.
Let me know if that helps.
Cheers,
Walker
Windows Outreach Team
My Computer
At a glance
Windows 7 Home Premium (64-bit) *** Windows X...AMD Athlon Neo X2 1.6GHz *** Intel Core i7 Qu...4.00 GB *** 4.00 GBATI Radeon HD 3200, 384MB *** ATI Radeon HD 4...
Computer Manufacturer/Model Number
HP Pavilion dm3 (netbook) *** 27" iMac (Dual-Boot)
OS
Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
I then downloaded the file and ran it. However, it says that it is incompatible because I need a 64 bit version. I didn't see any options there to choose a 64-bit version.
My Computer
At a glance
Windows 7 Home Premium 64 BitPentium(R) Dual Core. T4300 @ 2.10GHz4.00 GBATI Mobility Radeon HD 4570
Computer Manufacturer/Model Number
Dell Studio 1555
OS
Windows 7 Home Premium 64 Bit
CPU
Pentium(R) Dual Core. T4300 @ 2.10GHz
Motherboard
Ver 1.00 BIOS A08 PARTTBL (??)
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 4570
Sound Card
Speakers / Headphones (IDT High Definition Audio CODEC)
Yes setup as a new iphone and then manually sync your apps, music and photos. This way, you'll get everything back and the sync issues will be fixed. I guess it happens due to a corrupt backup stored in itunes.
My Computer
At a glance
Windows® 8 Pro (64-bit)Intel® Core™ i5 Processor 2467M (1.60GHz, 3MB...6GB DDR3 System Memory at 1,333MHz (on BD 4GB...AMD Radeon™ HD7550M 1GB DDR3 (Ext. Graphic)
Glad to hear it. Is the iPhone sync issue still persisting, though?
Walker
Windows Outreach Team
My Computer
At a glance
Windows 7 Home Premium (64-bit) *** Windows X...AMD Athlon Neo X2 1.6GHz *** Intel Core i7 Qu...4.00 GB *** 4.00 GBATI Radeon HD 3200, 384MB *** ATI Radeon HD 4...
Computer Manufacturer/Model Number
HP Pavilion dm3 (netbook) *** 27" iMac (Dual-Boot)
OS
Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
Certainly, I'm glad it all worked out. iPhone owner here too, I know the feeling when it doesn't work quite as expected I'll flag this thread to be marked 'Solved'. Let us know if you need anything else.
Cheers,
Walker
Windows Outreach Team
My Computer
At a glance
Windows 7 Home Premium (64-bit) *** Windows X...AMD Athlon Neo X2 1.6GHz *** Intel Core i7 Qu...4.00 GB *** 4.00 GBATI Radeon HD 3200, 384MB *** ATI Radeon HD 4...
Computer Manufacturer/Model Number
HP Pavilion dm3 (netbook) *** 27" iMac (Dual-Boot)
OS
Windows 7 Home Premium (64-bit) *** Windows XP SP3 (32-bit), OSX 10.6
I have discovered completely by accident that if I connect my iPhone before I turn on the computer and let it run all the way through startup iTunes starts and immediately recognizes the device and syncs. I have tested connecting the phone this way several times just to verify what I was finding and it worked every time. It still won't sync AND it still freezes iTunes if I try to connect once the computer is started.
This definitely is not a true fix but it will get you going.
I'll flag this thread to be marked 'Solved'. Let us know if you need anything else.